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Help Desk Manager Jobs in Atlanta, GA (NOW HIRING)

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 ... The ideal candidate is analytical, self-driven, and capable of managing multiple priorities in a ...

Yancey Bros Co

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position ...

Yancey Bros.co

Help Desk Technician

Austell, GA

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position ...

Salesforce, Inc.

Deal Desk Manager

Atlanta, GA · On-site

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Conscientious with respect to work completion, deadlines, time management and attendance. * Takes ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Conscientious with respect to work completion, deadlines, time management and attendance. * Takes ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... Management experience is desired • Demonstrated experience working in ITIL Service Management ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Service Desk Manager Overview The number one goal of everyone on our team is to make our Clients exceptionally happy. The Junior Help Desk Technician plays an important role in making sure that ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA · On-site

$90K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mid Service Desk Manager to ... DMI values employees for their talents and contributions, and we take pride in helping our ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... to Senior level management. External customer support ranges from general website support ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... to Senior level management. External customer support ranges from general website support ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Atlanta, GA

Help Desk Manager information

See Atlanta, GA salary details

$36.1K

$80.6K

$119.7K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Atlanta, GA is $80,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Atlanta, GA?

The most popular types of Help Desk jobs in Atlanta, GA are:

What are popular job titles related to Help Desk Manager jobs in Atlanta, GA?

For Help Desk Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Atlanta, GA look for?

The top searched job categories for Help Desk Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Help Desk Manager jobs?

Cities near Atlanta, GA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 3% Contract, and 1% Nights. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $80,569 per year, or $38.7 per hour.

Help Desk / Service Desk Analyst I

4pconsultinginc

Atlanta, GA • On-site

$19.75 - $27/hr

Contractor

Re-posted 19 days ago

Job description

Position:  Help Desk / Service Desk Analyst I

Location:  241 Ralph McGill Blvd , Atlanta, GA 30308

Duration: 6 Months
Client:       Georgia Power
 

Position Overview

We are seeking a motivated Help Desk / Service Desk Analyst I to provide frontline technical support to internal users. This role is responsible for diagnosing and resolving hardware and software issues while delivering exceptional customer service.

The ideal candidate is analytical, self-driven, and capable of managing multiple priorities in a fast-paced IT support environment.

Key Responsibilities

Technical Support & Troubleshooting

  • Provide phone-based technical support for internal employees.
  • Troubleshoot hardware and software issues to resolution.
  • Fulfill service requests accurately and within defined SLAs.
  • Escalate complex issues when necessary.

Incident & Request Management

  • Log, track, and update tickets within the service management system.
  • Ensure timely resolution of incidents and service requests.
  • Provide clear communication and status updates to users.

Customer Support

  • Deliver professional and courteous customer service.
  • Communicate technical information clearly to non-technical users.
  • Assist users with enterprise systems including ASCEND and other technology platforms.

Must-Have Skills

  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple tasks and priorities simultaneously.
  • Ability to make sound decisions with minimal supervision.
  • Self-starter with initiative and independent thinking.
  • Strong customer service orientation.
  • Excellent written and verbal communication skills.

Nice-to-Have Skills

  • Understanding of IT infrastructure and telecommunications transport.
  • Knowledge of LAN/WAN technologies.
  • Familiarity with access technologies and telecom terminology.
  • Working knowledge of mainframe systems and related applications.
  • Experience with BMC Helix / SmartIT Event Management System.

Technical Skills Summary

  • Desktop & Application Support
  • Incident Management
  • LAN/WAN Fundamentals
  • Telecom Basics
  • Service Desk Ticketing Systems
  • Remote Troubleshooting