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Help Desk Manager Jobs in Oklahoma (NOW HIRING)

McAfee & Taft

HELP DESK I

Tulsa, OK · On-site

$18.25 - $24.75/hr

POSITION SUMMARY The Help Desk I works within the IT team to provide responsive firm-wide support ... Engage in root-cause analysis (problem management) to identify and correct the source of technology ...

BORDERTOWN / INDIGO SKY CASINOS

Help Desk

Wyandotte, OK · On-site

$17.69/hr

... management principles. 3. To take ownership of user problems and be proactive when dealing with ... Must be able to communicate effectively with team members Previous Helpdesk (telephone support ...

BORDERTOWN / INDIGO SKY CASINOS

Help Desk

Wyandotte, OK · On-site

$17.69/hr

... management principles. 3. To take ownership of user problems and be proactive when dealing with ... Must be able to communicate effectively with team members Previous Helpdesk (telephone support ...

Insight Global

Tier 1 Help Desk

Stillwater, OK · On-site

$20 - $24/hr

Familiarity with Active Directory user management. * Strong troubleshooting and problem-solving ... Insight Global is seeking a Tier 1 Help Desk Technicians to support IT operations. These ...

KICKAPOO CASINO

Help Desk Technician

Harrah, OK

$19.25 - $26/hr

Provide Help Desk support to departments: receive and log calls; provide advice, tips, and corrective action to staff; refer difficult calls to IT Manager; follow up to advise staff of progress on ...

KICKAPOO CASINO

Help Desk Technician

Harrah, OK · On-site

$19.25 - $26/hr

Provide Help Desk support to departments: receive and log calls; provide advice, tips, and corrective action to staff; refer difficult calls to IT Manager; follow up to advise staff of progress on ...

Robert Half

Help Desk/Desktop Support Analyst

Ponca City, OK · On-site

$16 - $22/hr

Manage help desk tickets and document support activity * Assist with employee onboarding, including equipment setup and user access * Escalate more complex issues to senior IT staff Qualifications ...

Posted today

Robert Half

Help Desk/Desktop Support

Oklahoma City, OK · On-site

$20 - $24/hr

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance ... Ability to manage multiple priorities, document work clearly, and stay organized in a high-demand ...

PRIORITY WASTE RESOURCES LLC

Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on ...

Addison Group

Helpdesk Technician

Oklahoma City, OK · On-site

$20 - $22/hr

Respond to help desk tickets, phone calls, emails, and walk-up support requests * Reset passwords and manage user accounts through Active Directory or similar tools * Configure, image, deploy, and ...

Addison Group

Helpdesk Technician

Oklahoma City, OK · On-site

$20 - $22/hr

... to help desk tickets, phone calls, emails, and walk-up support requests • Reset passwords and manage user accounts through Active Directory or similar tools • Configure, image, deploy, and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Oklahoma

Help Desk Manager information

See Oklahoma salary details

$34.6K

$77.4K

$115K

How much do help desk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for help desk manager in Oklahoma is $77,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $92,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Oklahoma?

The most popular types of Help Desk jobs in Oklahoma are:

What are popular job titles related to Help Desk Manager jobs in Oklahoma?

For Help Desk Manager jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Oklahoma look for?

The top searched job categories for Help Desk Manager jobs in Oklahoma are:

What cities in Oklahoma are hiring for Help Desk Manager jobs?

Cities in Oklahoma with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $77,358 per year, or $37.2 per hour.

Help Desk Technician

UNITED PETROLEUM TRANSPORTS INC

Oklahoma City, OK

$18.50 - $25/hr

Full-time

Posted 24 days ago

Job description

The Help Desk Technician will be primarilyresponsible for assisting in the troubleshootingof IT tickets.

What a Help Desk Technician does daily:

  • Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user's satisfaction
  • First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment
  • Provide support for Windows 10 Laptop/Desktop Operating Systems
  • Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Analyze and resolve problems with core business applications
  • Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)

Additional Responsibilities:

  • Carries out duties assigned System Administrators or Director of Information Technology as required.

Education and Experience:

  • Abilitiesin Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly

Knowledge, Skills and Abilities:

  • Experience with all Microsoft Standard Applications/Operating Systems
  • Office 365 support and administration
  • Knowledge of Active Directory administration including account creation, group member administration, and computer management
  • Excellent troubleshooting skills
  • Excellent Customer Service & interpersonal skills
  • Excellent verbal and written communication skills
  • Self-starter with detail oriented work habits
  • Able to maintain confidentiality
  • Display professional demeanor

Physical Requirements:

  • Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
  • Occasional lifting (up to 20 pounds).

Working Conditions:

  • Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.

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