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Entry Level Help Desk Jobs in Oklahoma (NOW HIRING)

Gemini

IT Analyst

El Reno, OK · On-site

$45K - $50K/yr

DUTIES AND RESPONSIBILITIES End-User Support & Help Desk * Serve as the first line of contact for ... Relevant entry-level certifications (e.g., CompTIA A+, Network+, or Microsoft Certified:

GEMINI INDUSTRIES INC

IT Analyst

El Reno, OK · On-site

DUTIES AND RESPONSIBILITIES End-User Support & Help Desk * Serve as the first line of contact for ... Relevant entry-level certifications (e.g., CompTIA A+, Network+, or Microsoft Certified:

New

GURKA AGENCY INC

Be Seen First

Entry Level Sales Representative

Tulsa, OK · On-site

$3.5K - $5.0K/mo

You won't be behind a desk; you'll be learning by doing, developing communication skills, and ... Customer-facing or sales experience is helpful, not required Company Description Our team is all ...

GURKA AGENCY INC

Be Seen First

Entry Level Sales Representative

Tulsa, OK · On-site

$3.5K - $5.0K/mo

You won't be behind a desk; you'll be learning by doing, developing communication skills, and ... Customer-facing or sales experience is helpful, not required Company Description Our team is all ...

Love's

HR Service Representative I

Oklahoma City, OK · On-site

$14.75 - $20.25/hr

... center, help desk, and or customer service experience is preferred * Hard Skills: Must be ... This is an entry level position located at Love's corporate office building in Oklahoma City. Our ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Oklahoma

Entry Level Help Desk information

See Oklahoma salary details

$11

$21

$31

How much do entry level help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk in Oklahoma is $21.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.99 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Oklahoma? The most popular types of Help Desk jobs in Oklahoma are:
What are popular job titles related to Entry Level Help Desk jobs in Oklahoma? For Entry Level Help Desk jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Oklahoma look for? The top searched job categories for Entry Level Help Desk jobs in Oklahoma are:
What cities in Oklahoma are hiring for Entry Level Help Desk jobs? Cities in Oklahoma with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Oklahoma as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,462 per year, or $21.4 per hour.

Desktop Support Technician - Helpdesk Analyst

PCI

Norman, OK • Hybrid

$18 - $24.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

My Account
Openings >> Desktop Support Technician - Helpdesk Analyst
Desktop Support Technician - Helpdesk Analyst
Summary
Title: Desktop Support Technician - Helpdesk Analyst ID: 20684 Location: Norman, OK
Description
PCI Energy Solutions, is a thriving global company where you can impact millions of lives every day. Our Software helps protect the environment and lowers utility bills by optimizing energy and utility company operations. We're hiring and growing in locations throughout the U.S. with our headquarters located in Norman, OK; We also have international offices in Peru and Mexico. We put a high value on work-life harmony by offering flexible working hours and remote work. You shall be required to work in our PCI Norman office on a hybrid basis (1 day at home and 4 days in the Norman office).
 

Desktop Support Technician - Helpdesk Analyst 

PCI Energy Solutions is seeking a technical, detail-oriented and motivated Desktop Support Technician/Helpdesk Analyst to join our team. This entry-level position offers the opportunity to learn and grow in the field of hardware, and software management. The ideal candidate will possess a positive attitude, excellent communication skills, and a desire to help and support end-user IT needs.

Responsibilities:

  • Deploy, configure, and maintain desktop and laptop computers, peripherals, mobile devices, and software applications for local and remote employees.
  • Troubleshoot and resolve hardware and software issues using diagnostic tools and escalation procedures.
  • Manage IT asset inventory and coordinate equipment procurement and lifecycle management.
  • Maintain Windows Deployment Services (WDS) infrastructure.
  • Coordinate with third-party vendors for equipment maintenance and on-site repair services.
  • Provision and manage user identities, access controls, and group memberships using Active Directory and/or Entra ID.
  • Perform regular system patching, updates, and security hardening to maintain compliance and system integrity.
  • Deliver technical training and onboarding support to end-users on hardware, software, and other applications as needed.
  • Document technical processes, maintain knowledge base articles, and update system documentation.
  • Resolve IT support requests through ticketing queue system.
  • Other duties as assigned.

Skills and Qualifications (Required):

  • Certifications like CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft IT Support Specialist Professional, or equivalent.
  • Strong attention to detail and ability to follow procedures accurately.
  • Technical knowledge of operating systems, hardware, software and applications.
  • Basic proficiency in Windows and MAC operating systems.
  • Basic knowledge of Networking
  • Excellent Customer Service and Communication skills.
  • Excellent Problem-Solving and Time Management skills.
  • Positive attitude and eagerness to learn new technologies.
  • Flexible availability to support a 24/7 on call rotation.

Beneficial:

  • 2+ years of experience as a Desktop Support Technician
  • 2+ years of customer service experience in an IT organization.
  • Bachelor's degree Information Technology or a related field, or equivalent experience.
  • Familiarity with Jira/Confluence.
 
EO Statement
PCI is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. PCI is also committed to compliance with all fair employment practices regarding citizenship and immigration status
Company Website: https://www.pcienergysolutions.com/
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