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Help Desk Manager Jobs in Oklahoma (NOW HIRING)

Sherwood Companies

IT Helpdesk Manager

Tulsa, OK

The Helpdesk Manager will ensure the team understands that IT exists to enable the business, keep ... Own daily service desk operations and standards, including workload distribution, staffing coverage ...

Sherwood Companies

IT Helpdesk Manager

Tulsa, OK · On-site

The Helpdesk Manager will ensure the team understands that IT exists to enable the business, keep ... Own daily service desk operations and standards, including workload distribution, staffing coverage ...

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Familiarity with help desk ticketing systems and ITSM processes for managing and documenting escalated tickets * Ability to interact professionally with staff at all levels and across all community ...

defi AUTO LLC

Client Support Desk Analyst

Oklahoma City, OK · On-site

$19 - $26/hr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$23.40/hr

You will manage and prioritize incoming support requests, judge the nature and urgency of each ... By walking users through basic solutions and self-help resources, you aim to resolve ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$17.25 - $23.25/hr

You will manage and prioritize incoming support requests, judge the nature and urgency of each ... By walking users through basic solutions and self-help resources, you aim to resolve ...

Guarantee Electrical

As an IT Service Desk Support professional, you'll play a critical role in helping our employees stay connected, productive, and supported. You'll serve as a trusted resource for team members across ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Oklahoma

Help Desk Manager information

See Oklahoma salary details

$34.6K

$77.4K

$115K

How much do help desk manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for help desk manager in Oklahoma is $77,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $92,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Oklahoma?

The most popular types of Help Desk jobs in Oklahoma are:

What are popular job titles related to Help Desk Manager jobs in Oklahoma?

For Help Desk Manager jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Oklahoma look for?

The top searched job categories for Help Desk Manager jobs in Oklahoma are:

What cities in Oklahoma are hiring for Help Desk Manager jobs?

Cities in Oklahoma with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $77,358 per year, or $37.2 per hour.

Service Desk Operator - Communications

Memorial Health System of Southwest Oklahoma

Lawton, OK • On-site

Full-time

Re-posted 15 days ago

Job description

DEFINITION: The Service Desk Operator serves as the primary point of contact for employees, patients, visitors, vendors, and external callers requiring communication assistance or technology support. This position combines traditional hospital switchboard operations with IT service desk responsibilities, ensuring effective communication, timely incident reporting, and exceptional customer service.

The Service Desk Operator is responsible for answering and directing incoming calls, operating communication systems, managing support tickets, monitoring operational alerts, providing basic technical assistance, and escalating issues to appropriate personnel. This role supports the continuity of hospital operations through effective communication and coordination of support services.

EDUCATION:

         High school diploma or equivalent preferred

         Additional education in Information Technology, Healthcare Administration, Communications, or related field preferred.

REGULATORY REQUIREMENTS (IF APPLICABLE):

MINIMUM QUALIFICATIONS:

         Must comply with all hospital policies and procedures.

         Must maintain patient confidentiality in accordance with HIPAA regulations.

         Must complete all required hospital and departmental training.

PREFERRED QUALIFICATIONS:

         Strong customer service and communication skills.

         Basic computer proficiency and ability to learn multiple software applications.

         Ability to multitask in a fast-paced healthcare environment.

         Ability to maintain composure during emergency situations.

         Strong organizational and documentation skills

         Previous hospital switchboard, call center, help desk, or customer service experience.

         Experience with ticketing systems and IT support processes.

         Knowledge of healthcare communication systems.

         Familiarity with common business applications.

 

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