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Help Desk Manager Jobs in El Reno, OK (NOW HIRING)

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ...

KIRKPATRICK BANK

HELP DESK (SUPPORT I)

Edmond, OK · On-site

$15 - $20.25/hr

Help Desk is responsible for creating support tickets, answering, commenting and replying to open incidents. The Help Desk position requires knowledge of computer logic and methodology to run ...

MidFirst Bank

LifeShield Help Desk Support

Oklahoma City, OK · On-site

$14 - $17.75/hr

Help Desk employees are deskside support professionals who provide hands-on and remote technical ... Manage asset inventory, lifecycle replacements, and hardware troubleshooting. * Manage user ...

MidFirst Bank

LifeShield Help Desk Support

Oklahoma City, OK · On-site

$15.75 - $20.25/hr

Help Desk employees are deskside support professionals who provide hands-on and remote technical ... Manage asset inventory, lifecycle replacements, and hardware troubleshooting. * Manage user ...

Robert Half

Help Desk/Desktop Support

Oklahoma City, OK · On-site

$20 - $24/hr

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance ... Ability to manage multiple priorities, document work clearly, and stay organized in a high-demand ...

Addison Group

Helpdesk Technician

Oklahoma City, OK · On-site

$20 - $22/hr

Respond to help desk tickets, phone calls, emails, and walk-up support requests * Reset passwords and manage user accounts through Active Directory or similar tools * Configure, image, deploy, and ...

Addison Group

Helpdesk Technician

Oklahoma City, OK · On-site

$20 - $22/hr

... to help desk tickets, phone calls, emails, and walk-up support requests • Reset passwords and manage user accounts through Active Directory or similar tools • Configure, image, deploy, and ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$17.25 - $23.25/hr

Bowhead Logistics Management LLC, a UIC Government Services company, is seeking driven IT professionals to join its Enterprise Service Desk (ESD) as a Helpdesk Technician 1. Bowhead supports the ...

Bowhead

Tier 2 Helpdesk Technician

Oklahoma City, OK · Hybrid

$17.25 - $23.25/hr

Bowhead Logistics Management LLC, a UIC Government Services company, is seeking an experienced Enterprise Service Desk Helpdesk Technician 2 to support the Enterprise Information Technology as a ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$23.40/hr

You will manage and prioritize incoming support requests, judge the nature and urgency of each ... By walking users through basic solutions and self-help resources, you aim to resolve ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in El Reno, OK

Help Desk Manager information

See El Reno, OK salary details

$32.3K

$72.1K

$107.1K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in El Reno, OK is $72,075.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $86,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What cities near El Reno, OK are hiring for Help Desk Manager jobs?

Cities near El Reno, OK with the most Help Desk Manager job openings:

Help Desk Manager jobs near you

Help Desk Technician

UNITED PETROLEUM TRANSPORTS INC

Oklahoma City, OK

$18.50 - $25/hr

Full-time

Posted 19 days ago

Job description

The Help Desk Technician will be primarilyresponsible for assisting in the troubleshootingof IT tickets.

What a Help Desk Technician does daily:

  • Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user's satisfaction
  • First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment
  • Provide support for Windows 10 Laptop/Desktop Operating Systems
  • Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Analyze and resolve problems with core business applications
  • Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)

Additional Responsibilities:

  • Carries out duties assigned System Administrators or Director of Information Technology as required.

Education and Experience:

  • Abilitiesin Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly

Knowledge, Skills and Abilities:

  • Experience with all Microsoft Standard Applications/Operating Systems
  • Office 365 support and administration
  • Knowledge of Active Directory administration including account creation, group member administration, and computer management
  • Excellent troubleshooting skills
  • Excellent Customer Service & interpersonal skills
  • Excellent verbal and written communication skills
  • Self-starter with detail oriented work habits
  • Able to maintain confidentiality
  • Display professional demeanor

Physical Requirements:

  • Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
  • Occasional lifting (up to 20 pounds).

Working Conditions:

  • Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.

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