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Help Desk Manager Jobs in El Reno, OK (NOW HIRING)

Sleep Inn

Front Desk Receptionist

Norman, OK · On-site

$13 - $15/hr

  • PTO

You will be responsible for efficiently managing the check-in and check-out processes and ... Additionally, we provide opportunities for growth within the company, helping you to enhance your ...

Sleep Inn

Front Desk Receptionist

Norman, OK · On-site

$13 - $15/hr

  • PTO

You will be responsible for efficiently managing the check-in and check-out processes and ... Additionally, we provide opportunities for growth within the company, helping you to enhance your ...

Healthcare Express

Front Desk

Oklahoma City, OK · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

You'll answer phones, help with patient requests, and assist with any concerns that come up ... Other duties include managing patient payments, scanning documents, verifying insurance, and ...

Healthcare Express

Front Desk

Oklahoma City, OK · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

You'll answer phones, help with patient requests, and assist with any concerns that come up ... Other duties include managing patient payments, scanning documents, verifying insurance, and ...

Healthcare Express

Front Desk

Oklahoma City, OK

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

You'll answer phones, help with patient requests, and assist with any concerns that come up ... Other duties include managing patient payments, scanning documents, verifying insurance, and ...

HealthCARE Express

Front Desk

Oklahoma City, OK · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

You'll answer phones, help with patient requests, and assist with any concerns that come up ... Other duties include managing patient payments, scanning documents, verifying insurance, and ...

Healthcare Express

Front Desk

Midwest City, OK · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

You'll answer phones, help with patient requests, and assist with any concerns that come up ... Other duties include managing patient payments, scanning documents, verifying insurance, and ...

Sharecare

Lead Customer Service Rep

Oklahoma City, OK · On-site

... Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing Help Desk support for the Customer ...

Atrium Hospitality

Hotel Front Desk

Oklahoma City, OK

$15.50 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Hotel Front Desk

Oklahoma City, OK · On-site

$15.50 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Hotel Front Desk

Oklahoma City, OK

$15.50 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Hotel Front Desk

Oklahoma City, OK · On-site

$15.50 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Dave & Buster's, Inc.

Front Desk / Host

Oklahoma City, OK · On-site

$13 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk / Host

Oklahoma City, OK

$13 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in El Reno, OK

Help Desk Manager information

See El Reno, OK salary details

$32.3K

$72.1K

$107.1K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in El Reno, OK is $72,075.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $86,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What cities near El Reno, OK are hiring for Help Desk Manager jobs?

Cities near El Reno, OK with the most Help Desk Manager job openings:

Help Desk Manager jobs near you

Network Engineer

Norman Regional Health System

Oklahoma City, OK

$33.87 - $55.31/hr

Full-time

Re-posted 13 days ago

Norman Regional Health System rating

7.4

Company rating: 7.4 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

269th of 888 rated healthcare providers

Job description

Responsibilities

#hirenrhs

Job Summary

The Network Engineer provides enterprise level support, design, maintenance, and strategic management for the organization's network and collaboration infrastructure. This role works with Infrastructure Architects for ensuring maximum availability, security, and performance of the network environment across all facilities. The Network Engineer will help establish network standards, lead deployment projects, manage core network services, and serve as a Tier 3 escalation point, working closely with the IT Help Desk to resolve complex technical issues efficiently. Candidates must be within a reliable commuting distance of Norman, OK.

Key Responsibilities

  • Install, configure, maintain, and support enterprise Cisco network infrastructure, including switches, routers, firewalls, and wireless access points, ensuring alignment with organizational standards.
  • Administer, optimize, and troubleshoot the Cisco Call Manager (CUCM) and associated VoIP/collaboration environments to ensure high-quality, reliable communications.
  • Manage and maintain foundational network architecture and services, specifically DNS, DHCP, IPAM (IP Address Management), and VLAN configurations.
  • Utilize network diagnostic tools to analyze, isolate, and resolve complex network performance issues. Act as the primary escalation source for the IT Help Desk to provide timely resolution to critical system and client problems.
  • Develop, review, and maintain comprehensive network topology maps, standardized operating procedures, and training documentation for IT support staff.
  • Review and identify strategic opportunities to apply new and existing network technologies to support organizational goals. Contribute to the IT project management lifecycle by accurately tracking and reporting project progress and resource utilization.
  • Maintain maximum uptime for the enterprise network and assigned network systems, adhering to strict change management controls and safety/security protocols.

Qualifications

Education

  • Bachelor of Science degree in Computer Science, Information Technology, or a related field; or equivalent professional network support and engineering experience.

Experience

  • Minimum of 5 years of experience in enterprise-level network design, deployment, and support, with a primary focus on Cisco-based networks.
  • Demonstrated hands on experience configuring, troubleshooting, and maintaining Cisco Call Manager (CUCM).
  • Strong proficiency with core network protocols and diagnostic utilities (DNS, DHCP, packet sniffers/analyzers, and Microsoft Server environments).
  • Proven experience participating in or leading collaborative IT project teams.

Licensure/Certification

  • Cisco certifications (e.g., CCNA, CCNP Enterprise, or CCNP Collaboration) or equivalent professional industry credentials preferred.

Compensation/Benefits

  • $33.87-55.31/hr. depending on previous work experience
  • Benefits include medical, dental, vision, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement

What Norman Regional Health System employees say

Pay

Benefits

Hours and flexibility

Workplace

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