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Help Desk Manager Jobs in El Reno, OK (NOW HIRING)

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

You will manage and prioritize incoming support requests, judge the nature and urgency of each ... By walking users through basic solutions and self-help resources, you aim to resolve ...

Dobson Fiber

Quote Desk Analyst

Oklahoma City, OK · On-site

$16.75 - $22.75/hr

ABOUT THE JOB The Quote Desk Analyst is responsible for assisting with the process that will deliver a competitively priced quote to a prospective customer. Will work closely with multiple teams ...

Crescent Services

Front Desk Supervisor

Oklahoma City, OK · On-site

$15.75 - $20.50/hr

  • Retirement

  • PTO

Discounts with our Crescent-managed properties in North America for you & your family members ... Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.

Addison Group

Helpdesk Technician

Oklahoma City, OK · Remote

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Reset passwords and manage user accounts through Active Directory * Document incidents, resolutions ... Help Desk experience preferred * Experience supporting Windows 10/11 environments * Working ...

Crescent

Front Desk Supervisor

Oklahoma City, OK · On-site

$15.75 - $20.50/hr

  • Retirement

  • PTO

Discounts with our Crescent-managed properties in North America for you & your family members ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

ARL Bio Pharma

IT Specialist

Oklahoma City, OK · On-site

... help desk software • Identify and escalate situations requiring urgent attention • Track and ... management of recurring problems • Stay current with system information, changes, and updates ...

ARL Bio Pharma

IT Specialist

Oklahoma City, OK · On-site

... help desk software • Identify and escalate situations requiring urgent attention • Track and ... management of recurring problems • Stay current with system information, changes, and updates ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in El Reno, OK

Help Desk Manager information

See El Reno, OK salary details

$32.3K

$72.1K

$107.1K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in El Reno, OK is $72,075.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $86,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What cities near El Reno, OK are hiring for Help Desk Manager jobs?

Cities near El Reno, OK with the most Help Desk Manager job openings:

Help Desk Manager jobs near you

Tier 1 Helpdesk Technician

Bowhead

Oklahoma City, OK

$17.25 - $23.25/hr

Full-time

Re-posted 2 days ago

Job description

Overview

Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force as a Contractor Team Arrangement (CTA) partner, helping transform Air Force IT from a base-centric model into an advanced enterprise service delivery model.

This is a first-contact triage role and the entry point onto the desk. You are the customer's first impression of the enterprise, responsible for quickly assessing each request, resolving what you can on the spot, and routing the rest to the right place. You will manage and prioritize incoming support requests, judge the nature and urgency of each issue, categorize it correctly, and route it to the appropriate support tier. By walking users through basic solutions and self-help resources, you aim to resolve straightforward issues on first contact and deliver an excellent customer experience under pressure.

Operations run 24/7, and you will be assigned to a Day, Swing, or Night shift (detailed below), which may include weekends. These shifts, or any variation of them, may be assigned as business needs grow. New technicians complete approximately three weeks of training, and strong performers become eligible for a hybrid schedule after demonstrating consistent quality and attendance.

Day Shift: 8:00am - 4:30pm

Swing Shift: 11:30am - 8:00pm

Night Shift: 8:45pm - 5:15am

Responsibilities

Rapidly evaluate incoming requests to determine nature and urgency, then categorize and route them to the correct support tier. Guide users through basic solutions to resolve simple issues on first contact, offering self-help resources where appropriate. Recognize complex issues that need deeper investigation and escalate them to specialized teams with clear, detailed documentation. Use ServiceNow to track incidents, manage tickets, and document accurately, keeping workflow clean and efficient. Spot patterns in recurring issues and offer feedback that improves triage processes and overall desk performance. Other duties as assigned.

Qualifications
  • Capable of obtaining and maintaining a DoD Secret clearance and eligible for a Common Access Card (CAC) 
  • High school diploma or equivalent required, plus 2+ years of technical experience (an Associate's degree in a relevant field may substitute for 2 years of experience) 
  • Strong verbal and written communication skills, with the ability to convey technical information clearly 
  • Proven ability to work effectively in a collaborative, team-oriented environment 
  • Familiarity with Service Desk operations, including basic troubleshooting and ticket handling 
  • Hands-on experience with end-user devices, common applications, and support tools 

Desired 

  • An active DoD Secret or higher clearance 
  • DoD 8570/8140 IAT Level I, such as CompTIA A+ CE, Network+ CE, CCNA-Security, or CND (Certified Network Defender) 
  • Experience with ServiceNow or a similar IT service management tool 
  • Customer service experience in a high-volume contact or call center environment 

Physical Demands:

  • Must be able to lift up to 25 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Secret level. An In-Scope Secret clearance is preferred. US Citizenship is a requirement for Secret clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

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Employment Type: FULL_TIME

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