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Help Desk Engineer Jobs in Minnesota (NOW HIRING)

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... engineering practices as well as learning specific knowledge for our clients to better help to ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · On-site

$21.25 - $29/hr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... engineering practices as well as learning specific knowledge for our clients to better help to ...

HR Green

Service Desk Administrator I (IT)

Saint Paul, MN · On-site

$49K - $81K/yr

At HR Green, our engineers, project managers, and support staff depend on technology that works ... Help remote employees troubleshoot home office setups, including docking stations and Citrix ...

GEA

Field Service Engineer

Afton, MN · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Stillwater, MN · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Hastings, MN · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Saint Paul, MN · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Saint Paul, MN · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Cottage Grove, MN · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop Support Technicians * Tier II Support Engineers Preferred Backgrounds Experience from companies such as:

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Minnesota

Help Desk Engineer information

See Minnesota salary details

$23K

$60.6K

$91.1K

How much do help desk engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for help desk engineer in Minnesota is $60,618.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $70,500.00 per year, depending on experience, location, and employer.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

Is AI replacing IT's help desk?

Help Desk Engineers play a crucial role in troubleshooting and resolving technical issues, and while AI tools can assist with routine tasks and initial support, they do not fully replace the need for human expertise. AI can improve efficiency and automate simple queries, but complex problems still require human judgment and problem-solving skills. Therefore, Help Desk Engineers are likely to adapt by working alongside AI rather than being replaced entirely.

What jobs pay $2000 a day?

Help Desk Engineer roles typically do not pay $2000 a day; such high daily rates are usually associated with specialized consulting, freelance IT contractors, or senior IT management positions. These roles often require advanced certifications, extensive experience, and may involve project-based or contract work in high-demand environments.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or petroleum engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes bonuses, stock options, or profit sharing, particularly in technology and energy sectors.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in MN? For Help Desk Engineer jobs in MN, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Minnesota as of June 2026, with employment types broken down into 31% Full Time, 68% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,618 per year, or $29.1 per hour.

Help Desk Support - Part Time Weekend Shift - Remote

Wunderlich-Malec

Hopkins, MN • On-site, Remote

$23 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Accept initial IT support requests, prioritize, diagnose, and drive resolution independently or with assistance.

  • Provide support via phone, email, remote desktop control, and desk-side support for office and field users.

  • Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts.

Job description

Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have a part-time IT Helpdesk Support Specialist position available for weekend shift. Two 12-hour shifts, flexible hours. This person can work remotely and will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations. Work hours include regularly scheduled business hours and after-hours coverage.
Please Note: This position isn't scheduled to sponsor a work visa.
Responsibilities
  • Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
  • Attempts to resolve most of the support requests upon first contact with the user
  • Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
  • Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
  • Participate in new hardware and software rollouts
  • Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
  • Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
  • Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
  • Responsible for allocating/purchasing new and used devices as requested and approved
  • Participates in companywide initiatives or projects as it relates to technology, equipment, or services
  • Administer user management controls over company software systems
  • Other duties as assigned

Required Skills and Education
  • Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
  • Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
  • Basic understanding of networking and DNS
  • Good understanding of computer systems, mobile devices, and other tech products
  • Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
  • Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
  • Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
  • Willingness to travel to all LSC locations, business functions, and training as needed for work
  • Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Physical Demands of Position Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.
Working Environment Standard office environment, On-site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment.
Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits: Medical • Dental • Vision • Basic and Supplemental Life and AD&D • Long Term Disability • Voluntary Short Term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Health Savings Account • Paid Time Off (PTO) • Paid Holidays • Tuition Reimbursement • Referral Bonus Program • 401(k)/Profit Sharing • 100% ESOP (Employee Stock Ownership Plan) • Employee Assistance Program • Will Preparation Resources • Worldwide Travel Assistance
Salary Range The expected pay range is $23 - $31/hour based on experience and qualifications plus a discretionary bonus and employee stock program.
#LI-WM1
#LI-REMOTE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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