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Help Desk Engineer Jobs in Minnesota (NOW HIRING)

HM Cragg

IT Manager

Eden Prairie, MN

$96K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk and System Administration team. The IT Manager works under the direction of the ... Systems team, internal developer, and external ERP partners to maintain system stability ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop Support Technicians * Tier II Support Engineers Preferred Backgrounds Experience from companies such as:

HM Cragg

IT Manager

Eden Prairie, MN · On-site

$135K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk and System Administration team. The IT Manager works under the direction of the ... Systems team, internal developer, and external ERP partners to maintain system stability ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop Support Technicians * Tier II Support Engineers Preferred Backgrounds Experience from companies such as:

CYNET SYSTEMS

Technical User Support Analyst

Moundsview, MN · On-site

$13 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Interact with network services, software systems engineering, and applications development to ... Help Desk Support. * Technical Support. * Mobile App Support. * Hardware Troubleshooting.

ITPartners+

Service Delivery Engineer II

Mendota Heights, MN · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Associate degree in Computer Science or related field (preferred) * 5+ years in a help desk or ... Engineer long-term solutions * Monitor the progress of tickets and key partner support metrics

iSpace Environments

AV Field Engineer

Minneapolis, MN · On-site

$39 - $44/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AV Field Engineer Department: Technology Reports To: Support Services Manager FLSA Status: Non ... Work with Help Desk to resolve escalated service calls may be required. * Help to ensure all ...

iSpace Environments

AV Field Engineer

Minneapolis, MN

$39 - $44/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AV Field Engineer Department: Technology Reports To: Support Services Manager FLSA Status: Non ... Work with Help Desk to resolve escalated service calls may be required. * Help to ensure all ...

ITW Avery Weigh-Tronix

Sales Engineer

Minneapolis, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bachelor's degree in technical field such as Engineering and/or equivalence experience * 3 - 5+ ... Customer Service Experience / Help Desk / Supervisor * Diagnostic logic development * Experience ...

Calspan LLC

IT Support Specialist

Saint Paul, MN

$25 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain help desk log for all activities. * Instruct users in equipment, application and operating ... Computer hardware and software, including applications and programming * Deltek Costpoint

Calspan LLC

IT Support Specialist

Saint Paul, MN · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain help desk log for all activities. * Instruct users in equipment, application and operating ... Computer hardware and software, including applications and programming * Deltek Costpoint

Mayo Clinic

Senior Media Systems Engineer

Rochester, MN

$95K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... help desk. Within the Video Engineering Unit, the senior media systems engineer will have the primary responsibility in one of the following areas: design and supervision of audiovisual and ...

Calspan LLC

IT Support Specialist

Saint Paul, MN

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain help desk log for all activities. * Instruct users in equipment, application and operating ... Computer hardware and software, including applications and programming * Deltek Costpoint

Mayo Clinic

Senior Media Systems Engineer

Rochester, MN · On-site

$95K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... help desk. Within the Video Engineering Unit, the senior media systems engineer will have the primary responsibility in one of the following areas: design and supervision of audiovisual and ...

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Showing results 21-40

All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Minnesota

Help Desk Engineer information

See Minnesota salary details

$23K

$60.6K

$91.1K

How much do help desk engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk engineer in Minnesota is $60,618.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $70,500.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in MN?

For Help Desk Engineer jobs in MN, the most frequently searched job titles are:

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $60,618 per year, or $29.1 per hour.

Assembly & Technical Support Technician - Day Shift

Kendall Howard

Chisago City, MN • On-site

$24.04 - $26.44/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Assembly & Technical Support Technician

Why Kendall Howard?

We’re a growing manufacturer serving the IT infrastructure field, with a no-nonsense attitude: stay humble, work hard, and take on challenges head-first. Around here, you won’t just “do your job” — you’ll be part of a team that builds, solves, and delivers products we’re proud to put our name on. The benefits and pay are solid, but the real perk is being part of something that matters alongside people who care just as much as you do.

Our Benefits

We know benefits matter, and we’ve got you covered. Full-time employees enjoy:

  • Medical, Dental & Vision coverage
  • Supplemental insurance options
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Paid holidays
  • Online apparel store

Job Summary

The Hybrid Assembly & Technical Support Technician is responsible for supporting both manufacturing operations and technical support services. This position combines hands-on assembly and fabrication responsibilities with Level-1 help desk support for equipment, connectivity devices, and operational tools.

Working under the direction of the Assembly Lead and Help Desk Lead, this role performs production tasks, maintains equipment, provides technical troubleshooting, manages service requests, and supports the lifecycle of hardware and connectivity devices. Success in this position requires strong attention to detail, mechanical aptitude, problem-solving skills, and the ability to work effectively in both manufacturing and technical support environments.

Essential Duties & Responsibilities

Assembly & Manufacturing

  • Assemble and fabricate parts according to work orders, specifications, and company policies.
  • Verify work orders and ensure correct revision levels before production.
  • Maintain high-quality standards throughout the production process.
  • Maintain tools, equipment, and assigned work areas in a clean, organized, and safe condition.
  • Follow all company safety procedures and policies without exception.

Technical Support & Operations

  • Monitor support channels, including ticketing systems, phone, email, and operational alerts.
  • Serve as the first point of contact for technical incidents and service requests.
  • Create, manage, and document service tickets.
  • Perform Level-1 troubleshooting for hardware, connectivity devices, and operational tools.
  • Gather diagnostic information including logs, user reports, and device status.
  • Escalate complex issues to senior technical staff or engineering teams when appropriate.
  • Maintain accurate documentation within the ticketing system

Minimum Qualifications

  • High school diploma or equivalent required.
  • Experience in manufacturing, assembly, technical support, or related operational environments preferred.
  • Mechanical aptitude with the ability to assemble products and troubleshoot equipment.
  • Basic computer proficiency and familiarity with Microsoft Office applications.
  • Strong troubleshooting, analytical, and problem solving skills.
  • Excellent communication and organizational skills.
  • Ability to accurately document work performed.
  • Ability to work independently and collaboratively in a fast-paced environment.

Work Schedule

This position will primarily work in conjunction with the Assembly Department hours unless filling in for a Help Desk Role.

1st Shift Assembly Hours:

  • 4:45am-3:15pm Monday-Thursday

Day Shift Help Desk:

  • 6am-6pm rotating schedule with every other weekend off – Holidays Required




Kendall Howard provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. We are dedicated to providing reasonable accommodations to qualified applicants with disabilities.