ZipRecruiter

Log In

1

Help Desk Engineer Jobs in Indiana (NOW HIRING)

Cover Care

Manufacturing Engineer

Westfield, IN

$70K - $90K/yr

Help reduce waste, downtime, and production costs * Monitor product quality and assist with root ... Variety in your day -- no sitting behind a desk all day * Competitive pay and benefits * Learn a ...

SOUL PROVIDER INC

Manufacturing Engineer

Westfield, IN · On-site

$70K - $90K/yr

Help reduce waste, downtime, and production costs * Monitor product quality and assist with root ... Variety in your day - no sitting behind a desk all day * Competitive pay and benefits * Learn a ...

Highgate Hotels

Front Desk Agent

Fort Wayne, IN

$13 - $16.50/hr

... contemporary programming and digital acumen. The company utilizes industry-leading revenue ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Schafer Industries

IT Intern

South Bend, IN · On-site

$14.75 - $19.50/hr

... programming. Contributions to new or existing IT projects are expected. The goal is to keep the ... Issues and requests will be logged in a help desk tracking system then worked on until resolution ...

HBM Holdings Company

IT Intern

South Bend, IN · On-site

$14.75 - $19.50/hr

... programming. Contributions to new or existing IT projects are expected. The goal is to keep the ... Issues and requests will be logged in a help desk tracking system then worked on until resolution ...

Leidos

Senior Desktop Support Technician

Crane, IN · On-site

$33 - $37/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.

Leidos

Senior Desktop Support Technician

Crane, IN · On-site

$33 - $37/hr

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have ... Help Desk ticket management software. • Basic network troubleshooting skills. • Excellent ...

next page

Showing results 1-20

All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Indiana

Help Desk Engineer information

See Indiana salary details

$22.4K

$58.9K

$88.5K

How much do help desk engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for help desk engineer in Indiana is $58,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $68,500.00 per year, depending on experience, location, and employer.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in IN? For Help Desk Engineer jobs in IN, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Indiana as of May 2026, with employment types broken down into 2% As Needed, 42% Full Time, 53% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,895 per year, or $28.3 per hour.
Endpoint & Automation Engineer

Endpoint & Automation Engineer

Independence Corrugated

Carmel, IN • On-site

$110K - $140K/yr

Full-time

Posted 5 days ago

Job description

Schwarz Partners has an exciting opportunity for an Endpoint & Automation Engineer to join our team in Carmel, IN. The Endpoint & Automation Engineer is responsible for designing, implementing, and optimizing automated workflows that optimize infrastructure efficiency and manage the full lifecycle of enterprise endpoints - including mobile devices, workstations, and servers. This role replaces manual, repetitive processes with scalable automation across maintenance, patching, software deployment, configuration management, compliance enforcement, and vulnerability remediation. The engineer will serve as the technical owner of Microsoft SCCM/ECM, Microsoft Intune, and JAMF, ensuring secure, consistent, and efficient endpoint operations.
The ideal candidate combines deep endpoint management experience with strong scripting and automation capabilities, enabling the organization to reduce operational overhead, improve patch compliance, and accelerate vulnerability remediation.
About Schwarz Partners
Schwarz Partners is one of the largest independent manufacturers of corrugated sheets and packaging materials in the U.S. Through our family of companies, we continuously build and strengthen our capabilities. You'll find our products wherever goods are packaged, shipped, and sold-from innovative retail packaging to colorful in-store displays at pharmacies and grocers. You may also recognize our trucks on the highway.
Schwarz Partners is built on the belief that independence and innovation go hand in hand. Our decentralized structure allows us to adapt quickly, bring new ideas to life, and thrive in a competitive marketplace. Our people are empowered to develop their skills, take ownership of their work, and grow with the organization.
Essential Job Functions:
Endpoint Management & Automation
  • Architect and implement automated workflows for patching, software deployment, configuration baselines, and compliance reporting across Windows, macOS, Linux, iOS/iPadOS, and Android.
  • Build and maintain automation pipelines using PowerShell, Python, Graph API, Intune API, SCCM automation frameworks, and JAMF Pro API.
  • Reduce manual touchpoints in endpoint provisioning, enrollment, and lifecycle management.
  • Develop automated reporting dashboards for patch compliance, vulnerability status, and deployment success metrics.

Vulnerability & Patch Management
  • Partner with security teams to translate vulnerability findings into automated remediation actions.
  • Maintain patching schedules, deployment rings, and phased rollout strategies across all device platforms.
  • Ensure timely remediation of critical vulnerabilities through automated workflows and policy enforcement.

Platform Ownership
  • Serve as the subject matter expert for Microsoft SCCM/ECM, Microsoft Intune, and JAMF Pro.
  • Manage configuration profiles, compliance policies, application packaging, and deployment pipelines.
  • Oversee OS and application update channels, ensuring minimal disruption and high reliability.

Cross Functional Collaboration
  • Work closely with security, infrastructure, and help desk teams to streamline processes and reduce operational load.
  • Document automation workflows, standard operating procedures, and architectural decisions.
  • Provide guidance on endpoint security best practices and configuration hardening.

Other Significant Job Functions Include:
  • Participate in on-call rotation.

Required Education / Experience:
  • Degree in IT related field of study.

-or- Equivalent experience in the job market.
Preferred Education / Experience:
  • Experience with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins) for automation pipelines.
  • Familiarity with Zero Trust endpoint principles and conditional access policies.
  • Experience with configuration-as-code approaches for endpoint management.
  • Certifications such as: Microsoft Certified: Endpoint Administrator Associate, JAMF 200/300/400, CompTIA Linux+, Security+ or equivalent.

Required Skills and Competencies:
Endpoint Management Platforms
  • Strong expertise in Microsoft SCCM/ECM (collections, ADRs, task sequences, application packaging).
  • Deep experience with Microsoft Intune (compliance, configuration profiles, app deployment, Autopilot).
  • Proficiency with JAMF Pro for macOS/iOS management (policies, profiles, scripts, patch management).

Automation & Scripting
  • Advanced PowerShell for Windows automation.
  • Experience with Python for cross platform automation and API integration.
  • Familiarity with REST APIs, especially Microsoft Graph API and JAMF API.
  • Ability to build reusable automation modules, pipelines, and orchestration workflows.

Software Packaging & Deployment
  • MSI, MSIX, PKG, DMG packaging.
  • Automated deployment pipelines and testing frameworks.

Patching & Vulnerability Remediation
  • Understanding of CVSS scoring, vulnerability prioritization, and remediation workflows.
  • Experience integrating with vulnerability scanners (ex. Nessus).

Behavioral & Operational Competencies
  • Ability to translate manual processes into automated workflows with measurable outcomes.
  • Strong documentation habits and process driven mindset.
  • Comfortable working independently in a medium sized enterprise with broad responsibility.
  • Effective communicator who can collaborate across technical and non-technical teams.
  • Analytical thinker who can troubleshoot complex deployment and configuration issues.

Preferred Skills and Competencies:
  • Automation proficiency.

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply