ZipRecruiter

Log In

1

Help Desk Engineer Jobs in Indiana (NOW HIRING)

Sonsoft Inc

2 Citrix Engineers

Indianapolis, IN

Two resources at Level 2 Work as support layer between Citrix Eng. team (L3) and help desk (L1) Support and troubleshoot the Citrix 7.12 environment Must have knowledge or XenDesktop, NetScaler, Dell ...

Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

We deliver IT projects, systems administration, help desk, and strategic planning services to ... As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted ...

Albanese Candy

IT Operations Manager

Merrillville, IN · On-site

The position oversees Help Desk Analysts, Network Administrators, and System Administrators while ... Partnerwith production, maintenance, quality,retailand engineering teams to align IT systems with ...

Albanese Candy

IT Operations Manager

Merrillville, IN · On-site

The position oversees Help Desk Analysts, Network Administrators, and System Administrators while ... Partner with production, maintenance, quality, retail and engineering teams to align IT systems ...

next page

Showing results 1-20

All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Indiana

Help Desk Engineer information

See Indiana salary details

$22.4K

$58.9K

$88.5K

How much do help desk engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for help desk engineer in Indiana is $58,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $68,500.00 per year, depending on experience, location, and employer.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

Is AI replacing IT's help desk?

Help Desk Engineers play a crucial role in troubleshooting and resolving technical issues, and while AI tools can assist with routine tasks and initial support, they do not fully replace the need for human expertise. AI can improve efficiency and automate simple queries, but complex problems still require human judgment and problem-solving skills. Therefore, Help Desk Engineers are likely to adapt by working alongside AI rather than being replaced entirely.

What jobs pay $2000 a day?

Help Desk Engineer roles typically do not pay $2000 a day; such high daily rates are usually associated with specialized consulting, freelance IT contractors, or senior IT management positions. These roles often require advanced certifications, extensive experience, and may involve project-based or contract work in high-demand environments.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or petroleum engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes bonuses, stock options, or profit sharing, particularly in technology and energy sectors.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in IN? For Help Desk Engineer jobs in IN, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Indiana as of June 2026, with employment types broken down into 29% Full Time, 70% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,895 per year, or $28.3 per hour.
Onsite AV Engineer - Indianapolis

Onsite AV Engineer - Indianapolis

OfficePro Inc.

Indianapolis, IN

Full-time

Posted 11 days ago

Job description

We are currently hiring for a professional and high level AV Technician who can assist our high profile client onsite daily with AV Conference equipment and software in a break/fix, onsite support and systems testing support role. The hired AV Technician will be expected have experience and capabilities to perform stand alone support of VTC Conference technologies.

Day-To-Day Responsibilities:

  • Experience in auditorium AV troubleshooting
  • Knowledge of Logitech, Microsoft Teams Rooms, and other videoconference applications
  • Knowledge of QSC Reflect application
  • Basic knowledge of MS Intune and MS Teams Admin Center.
  • Experience working in BIAMP Tesira and DANTE application.
  • Perform intricate troubleshooting on AV systems for break fix resolutions
  • Troubleshoot AV/V problems last minute as required as well as non-critical situations
  • Identifying and resolving issues with a video wall system
  • Perform preventative maintenance tasks to help maintain customer spaces including but not limited to ensuring that all technology works as designed and testing/repairing various hardware components
  • Responsible for job site documentation and providing client training on the AV Technology as needed
  • Interact with client Customer Help Desk ticketing system to respond to end user requests
  • Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
  • Field installation of control programs (AMX / Crestron/QSYS/Firmware) – upload and download capability
  • Deliver field service support of control programs (AMX / Crestron/ QSYS /etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
  • Understand and adhere to local safety standards for all site duties
  • Travel to various job sites as required
  • Daily system testing to ensure equipment and room functionality

Must-Haves:

  • Effectively communicate with employees, customers and colleagues
  • Highly polished professional demeanor.
  • Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
  • Ability to manage small to medium projects
  • Familiarity with intermediate programming (AMX/Crestron/QSC) – changes and troubleshooting
  • Ability to work and think independently and ensuring to meet deadlines
  • Intermediate/advanced knowledge of AV control systems, codecs, DSP's, TCP/IP networking and computing platforms.
  • Knowledge of basic signal flow for audio, video and control
  • Minimum of a High School Diploma or equivalent
  • 5 plus years of AV break-fix experience
  • Experience with Crestron, AMX, QSC systems
  • Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials
  • Business casual dress always required.
  • Valid Driver's License and a Motor Vehicle Record that meets company driving standards

Nice-To-Haves:

  • Minimum of 3 - 5 years of audiovisual integration and/or service experience
  • The following training certifications:
  • QSYS Level 2 Certification
  • Crestron Professional Installation
  • Essentials of Crestron Programming Certification
  • Exton AV Associate Certification