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Help Desk Associate Jobs in Rancho Cucamonga, CA

Rebel Hotel Company

Front Desk Agent

Ontario, CA · On-site

$14.50 - $18.25/hr

Approach all encounters with guests and associates in a friendly, service-oriented manner ... Perform other duties as assigned, which may include, but are not limited to: helping coworkers in ...

Rebel Hospitality New York LLC

Front Desk Agent

Riverside, CA · On-site

$14.75 - $18.75/hr

College course work in related field helpful • Experience in a hotel or a related field preferred ... associates in a friendly, service-oriented manner • Maintain high standards of personal ...

Rebel Hospitality New York LLC

Front Desk Agent

Monrovia, CA · On-site

$15 - $19/hr

College course work in related field helpful • Experience in a hotel or a related field preferred ... associates in a friendly, service-oriented manner • Maintain high standards of personal ...

Rebel Hospitality New York LLC

Front Desk Agent

Ontario, CA · On-site

$14.50 - $18.25/hr

Approach all encounters with guests and associates in a friendly, service-oriented manner ... Perform other duties as assigned, which may include, but are not limited to: helping coworkers in ...

Rebel Hospitality New York LLC

Front Desk Agent

Riverside, CA · On-site

$14.75 - $18.75/hr

College course work in related field helpful • Experience in a hotel or a related field preferred ... associates in a friendly, service-oriented manner • Maintain high standards of personal ...

Rebel Hospitality New York LLC

Front Desk Agent

Monrovia, CA · On-site

$15 - $19/hr

College course work in related field helpful • Experience in a hotel or a related field preferred ... associates in a friendly, service-oriented manner • Maintain high standards of personal ...

Benchmark

Front Desk Agent

Riverside, CA

$14.75 - $18.75/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Rancho Cucamonga, CA

Help Desk Associate information

See Rancho Cucamonga, CA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk associate in Rancho Cucamonga, CA is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.57 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Rancho Cucamonga, CA? The most popular types of Help Desk jobs in Rancho Cucamonga, CA are:
What are popular job titles related to Help Desk Associate jobs in Rancho Cucamonga, CA? For Help Desk Associate jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Rancho Cucamonga, CA look for? The top searched job categories for Help Desk Associate jobs in Rancho Cucamonga, CA are:
What cities near Rancho Cucamonga, CA are hiring for Help Desk Associate jobs? Cities near Rancho Cucamonga, CA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,627 per year, or $21.9 per hour.

Service Desk Analyst I

San Manuel Band of Mission Indians

Highland, CA • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 21 days ago

Job description

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreements (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as assisting individuals or providing in-person, hands-on help with technical issues. This role will primarily be tasked with providing support, including walk-ins, over-the-phone support, screen sharing or remote control, live chat support, or email support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service
2. Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.
3. Uses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end-user problems. Provides guidance and technical recommendations to customers to resolve system issues.
4. Records, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution.
5. Research solutions through internal and external knowledge base. Identify and learn appropriate software and hardware used and supported by the organization.
6. Deploys software to end user endpoints to include laptop, desktop, and mobile devices.
7. Develops help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team members and end users.
8. Communicate SLAs to manage end-user expectations and provide suggestions for continual improvement.
9. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
  • High School Diploma or GED required.
  • Associate's degree in Computer Science or related field preferred.
  • Minimum one (1) year of related IT work experience is required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)
  • General IT Service Desk Experience is preferred.
  • Demonstrated ability to analyze and diagnose network, computer, and or telecom issues.
  • Ability to solve technical problems, work well under stress, and follow instructions.
  • Must possess excellent customer service and written/oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Experience working in Casino or Gaming industry is preferred.
  • Familiarity with Infrastructure, Messaging, Security, and Mobility platforms is desirable.
  • Strong documentation skills.
  • Ability to absorb and retain information quickly.
  • Must be able to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keep attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment is desired.
  • Ability to work assigned shift (day/swing/graveyard).

LICENSES, CERTIFICATIONS AND REGISTRATIONS
  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • No Driving Responsibilities: Role does not require a driver's license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
  • Primary work environment is in a climate-controlled office setting.
  • Work requires travel to attend meetings, trade shows, and conferences.
  • Incumbents may be required to work evening, weekend and holiday shifts.
  • Must be able to work in a fast-paced, high-demand environment.
  • Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
  • Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
  • Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
  • Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
  • Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
  • Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
  • Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
  • The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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