ZipRecruiter

Log In

1

Help Desk Tier 1 Jobs in Rancho Cucamonga, CA (NOW HIRING)

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... tier support to our clients. This role involves resolving complex technical issues, mentoring ... Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... tier support to our clients. This role involves resolving complex technical issues, mentoring ... Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.

The Webb Schools

Help Desk Technician

Claremont, CA · On-site

$25 - $30/hr

Help Desk Technician Department : Technology Location : Claremont, CA/Onsite Employment Type ... Highschool diploma or equivalent Experience : * 1-3 years of IT support experience. * Proficiency ...

The Webb Schools

Help Desk Technician

Claremont, CA · On-site

$19.75 - $26.75/hr

Help Desk Technician Department : Technology Location : Claremont, CA/Onsite Employment Type ... Highschool diploma or equivalent Experience : * 1-3 years of IT support experience. * Proficiency ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

You will also mentor Level 1 technicians and assist with more complex technical challenges. Key ... help desk or technical support role. * Strong knowledge of Windows and Mac operating systems.

H Mart

IT Help Desk Coordinator

Whittier, CA · On-site

$26 - $29/hr

Proven experience as an IT Help Desk Support or similar role. * Knowledge of computer hardware ... Earn additional 4 points to the standard $1 = 1 point * Holiday Gift certificates per company ...

Randstad

service desk / help desk

Rancho Cucamonga, CA

$20 - $23/hr

Start: 1-2 weeks from date of offerLocation: Rancho Cucamunga, CA - 91730Length of Contract: 6 ... desk Qualifications * Years of experience: 1 year * Experience level: Entry Level Randstad is a ...

New

Eliassen Group

Tier 1 Security Analyst

Anaheim, CA · On-site

$25 - $29/hr

Tier 1 Security Analyst Type: Contract-to-Hire Category: Security Industry: Government Reference ID ... to help identify candidates whose qualifications most closely match the requirements of the ...

Change Lending

Help Desk Technician III

Anaheim, CA · On-site

$35 - $40/hr

MS desktop and service systems, including Windows, Windows Server, etc. * 1-2 years of technical support experience in data networks * Prior experience with Encompass Banker Edition and Vonage phone ...

MarSell Wellness Center

IT Support Technician

Ontario, CA · On-site

$24.04 - $28.85/hr

Serve as a Tier 1 / Tier 2 escalation point for help desk tickets related to hardware, software, and access issues * Troubleshoot Windows and macOS devices, printers, mobile devices, and common ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Rancho Cucamonga, CA

Help Desk Tier 1 information

See Rancho Cucamonga, CA salary details

$13

$23

$34

How much do help desk tier 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 1 in Rancho Cucamonga, CA is $23.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Rancho Cucamonga, CA? For Help Desk Tier 1 jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Rancho Cucamonga, CA look for? The top searched job categories for Help Desk Tier 1 jobs in Rancho Cucamonga, CA are:
What cities near Rancho Cucamonga, CA are hiring for Help Desk Tier 1 jobs? Cities near Rancho Cucamonga, CA with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Rancho Cucamonga, CA as of May 2026, with employment types broken down into 63% Full Time, 29% Part Time, 1% Temporary, and 7% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $49,209 per year, or $23.7 per hour.

IT Help Desk Technician

Brio Water Technology

Hacienda Heights, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Brio Water Technology is a market-leading water product company focused on innovative hydration solutions. They are seeking an IT Help Desk Technician to provide day-to-day IT support, troubleshoot hardware and software issues, and assist in the maintenance of IT systems.
Responsibilities:
• Provide Tier 1 and Tier 2 technical support for end users across hardware, software, and business applications.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
• Support user accounts, access, and permissions in Active Directory, Microsoft 365, and other business systems.
• Log, track, and update support requests in the IT ticketing system, ensuring accurate documentation and timely resolution.
• Escalate complex or unresolved issues to senior IT staff when appropriate.
• Assist with system rollouts, application deployments, upgrades, and patches.
• Support onboarding and offboarding activities, including hardware setup and system access.
• Follow defined IT support processes, SLAs, and service standards.
• Maintain IT asset inventory and assist with equipment tracking and lifecycle management.
• Provide clear, professional communication to end users throughout the support process.
• Contribute to knowledge base articles and technical documentation.
Qualifications:
Required:
• 5+ years of experience in an IT support, help desk, or desktop support role.
• Strong hands-on troubleshooting skills for Windows-based environments and common business applications.
• Experience working with IT ticketing systems (e.g., Jira Service Management, Freshservice, Zendesk, ServiceNow, etc.).
• Basic understanding of Active Directory, Microsoft 365, and endpoint management.
• Familiarity with networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Strong customer service mindset with the ability to support non-technical users.
• Good organizational skills and attention to detail.
• Ability to prioritize and manage multiple support requests.
Preferred:
• IT certifications (A+, Network+, Microsoft) are a plus but not required.
Company:
Brio Water Technology is an online store for water bottles and filters. Founded in 1992, the company is headquartered in City Of Industry, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply