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Help Desk Associate Jobs in Fort Wayne, IN (NOW HIRING)

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Help Desk Associate information

See Fort Wayne, IN salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk associate in Fort Wayne, IN is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Fort Wayne, IN?

The most popular types of Help Desk jobs in Fort Wayne, IN are:

What are popular job titles related to Help Desk Associate jobs in Fort Wayne, IN?

For Help Desk Associate jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Fort Wayne, IN look for?

The top searched job categories for Help Desk Associate jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Help Desk Associate jobs?

Cities near Fort Wayne, IN with the most Help Desk Associate job openings:

Infographic showing various Help Desk Associate job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,052 per year, or $21.2 per hour.

Accounting & External Reporting Manager

Vera Bradley

Roanoke, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Vera Bradley rating

6.1

Company rating: 6.1 out of 10

Based on 18 frontline employees who took The Breakroom Quiz


Job description

Perform a variety of accounting tasks related to the recording of the company's financial activity and reporting of that activity. Partner with corporate accounting team to ensure compliance with GAAP and company policy.

ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Individual contributions

  • Monitor and record transactions in the general ledger in conformity with GAAP and company policy
  • Review and prepare monthly account reconciliations
  • Manage the resolution of discrepancies between GL and subsidiary ledgers accounts
  • Develop and implement accounting processes to improve controls and efficiencies
  • Assist management with financial analysis
  • Prepare current period and recast items for financial reporting. Includes all SEC filing documents
  • Coordinate with external parties regarding external reporting
  • Perform quarterly impairment analysis, including preparation of supporting models and documentation
  • Perform contract review for Finance to assess accounting implications and ensure proper treatment
  • Prepare monthly financial reporting package
  • Maintain and prepare comparable sales reporting, including ad hoc requests and support for planning activities led by FP&A
  • Manage lease accounting process including:
    • Review and validation of all retail, storage, and other lease activity
    • Final review of lease population for completeness and accuracy
    • Preparation of supporting schedules for lease-related disclosures
  • Manage monthly bonus accrual process, including calculation support, review of inputs, and coordination with FP&A/Finance during close
  • Manage stock-based compensation accounting, including:
    • Accounting for equity grants and vesting activity
    • Review and reconciliation of stock compensation expense
    • Oversight of grant and vesting data

Oversight contributions

  • Develop and oversee two individual contributors
  • Review month end accounting entries
  • Oversee and review the lease process, including supporting the annual operating lease planning process
  • Oversee and review the roll-forward of SEC documents

EDUCATION AND/OR EXPERIENCE

  • Bachelor's degree in accounting required
  • 7-10 years general accounting experience
  • Experience with D365 or Workiva preferred
  • Active CPA license preferred

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Strong PC skills utilizing Microsoft Office software
  • Ability to work with highly confidential information
  • Proven problem solving and analytical skills
  • Detail oriented with the ability to manage multiple tasks simultaneously
  • Excellent interpersonal, written and verbal communication skills
  • Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
  • Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment
  • Strong team player

ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Office environment. Utilizing an office desk - sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
  • Strong sensory skills, such as good eyesight, good hearing, and dexterity
  • Ability to operate office equipment, including computers, copiers, fax machines, and phones

We are proud of the competitive and comprehensive compensation and benefit package provided to our associates and their families. Our compensation package is designed to meet our associates today and help them plan for the future.

Health Benefits

Vera Bradley offers a variety of medical, dental and vision programs to meet your family's health care needs.

  • Medical plan options including both a HDHP/HSA plan and a PPO plan

  • Dental

  • Vision

  • Flexible spending accounts

Survivor Benefits

Life insurance provides peace of mind for your family should the unexpected happen.

  • Employer provided 2X your salary in life insurance

  • Accidental Death and Disability insurance

  • Voluntary life insurance for you, your spouse and your children

Income Protection

If you are unable to work due to illness or injury Vera Bradley provides several programs to protect your income at no cost to you.

  • Short-term disability

  • Long-term disability

Retirement Plan

The Vera Bradley 401k plan helps you accumulate savings for retirement

  • 401k with generous company match, immediate vesting (age and service requirement)

  • Strong line up of professionally managed funds

  • Safe-harbor plan design

Paid Time Off

Enjoy generous time off programs.

  • Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more

  • 9 paid holidays a year

  • Paid bereavement leave

Give Back Opportunities

Vera Bradley offers the opportunity to serve your community.

  • Voluntary Time Off

Holistic Wellness

  • Access to a variety of financial, physical, and mental wellness experts

  • Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services

  • Opportunities for leadership development, skill development and career advancement

Product Discount

  • Generous employee discount on Vera Bradley products

Ancillary Benefits and Programs

  • Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount, employee referral bonus, annual birthday gift, DailyPay, corporate fitness facility and individual policies through Aflac

Equal Opportunity Employer/Vets/Disabled

Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer.

Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For more information, please click the following links:

Vera Bradley's Equal Employment and Affirmative Action Policy

Know Your Rights: Workplace Discrimination is Illegal (in English)

Know Your Rights: Workplace Discrimination is Illegal (in Spanish)

Pay Transparency (in English)

Pay Transparency (in Spanish)

E-Verify Participation Poster

Right to Work Poster (English)

Right to Work Poster (Spanish)

California Privacy Notice

If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to applicationassistance@VeraBradley.com. Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.

Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled.

Base Pay Range:

$89,900.00

to

$123,650.00

Vera Bradley's compensation ranges are based on market data and comply with all local, state and federal regulations. Individual pay within the listed range depends on work location, skills, experience, and relevant education. The posted salary reflects base pay only and excludes bonuses, equity, or other incentives, if applicable.


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