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Help Desk Associate Jobs in Missouri (NOW HIRING)

Linxup

Helpdesk Associate

Chesterfield, MO · On-site

$18.25 - $24.75/hr

Linxup offers products and solutions that help thousands of field service fleets solve real ... The Helpdesk Associate serves as the face of the company and are responsible for ensuring the ...

Atrium Hospitality

Front Desk Associate

Kansas City, MO · On-site

$12.50 - $16.25/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Kansas City, MO · On-site

$13.75 - $17.50/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Kansas City, MO · On-site

$13.75 - $17.50/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Kansas City, MO · On-site

$13.75 - $17.50/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Missouri

Help Desk Associate information

See Missouri salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk associate in Missouri is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Missouri?

The most popular types of Help Desk jobs in Missouri are:

What are popular job titles related to Help Desk Associate jobs in Missouri?

For Help Desk Associate jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Missouri look for?

The top searched job categories for Help Desk Associate jobs in Missouri are:

What cities in Missouri are hiring for Help Desk Associate jobs?

Cities in Missouri with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $41,880 per year, or $20.1 per hour.

Helpdesk Associate

Linxup

Chesterfield, MO • On-site

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

ABOUT LINXUP, LLC
If you are looking for "the right opportunity" with a fast-growing company, with great people, doing great work, look no further. Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you're looking for an opportunity to help make a difference for small businesses, you're in the right place. Linxup helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy to use tracking and dash cam solutions. Linxup delivers class-leading reliability, flexibility, and live, US-based onboarding, support, and coaching to ensure customers get the most out of their investment. That's why more than 30,000 businesses trust Linxup to help them improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done.
ABOUT THE POSITION
This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. The Helpdesk Associate serves as the face of the company and are responsible for ensuring the customer remains loyal to our brand. The Helpdesk Associate will provide Tier 1 support to our small and midsize business customers by answering general inquiries with a focus on troubleshooting all Linxup devices to ensure minimal gaps in coverage. These inbound inquiries can be in the form of telephone calls, chats, emails, or cases. All interactions should be documented for business use.
This position has the flexibility to work remotely and may be required to do so due to business needs. Scheduled hours for this role are Monday - Friday. The Helpdesk Associate is required to have a private workspace in their home to ensure productivity and customer information is secure. They will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing.
ESSENTIAL FUNCTIONS - RESPONSIBILITIES:
  • Communicate effectively with customers via phone, chat, and email
  • Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
  • Confirm customer understanding of the solution and provide additional customer education to prevent call backs on the same issue
  • De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
  • Provide superior technical support on all Linxup branded products and build successful long-term relationships with both internal and external customers
  • Save customers that are looking to end their relationship with Linxup
  • Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer
  • Other duties as assigned

QUALIFICATIONS
  • 1+ years of experience in a helpdesk contact center or support role
  • Technical troubleshooting experience in GPS or comparable industry preferred
  • Sales or cross-selling experience
  • Salesforce knowledge
  • Retention experience
  • Excellent written and verbal communication skills required
  • Exceptional customer service skills
  • Strong technical aptitude and/or background in triaging technical issues
  • Ability to learn fast in a non-traditional training environment
  • Organized with proficient attention to detail
  • Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
  • Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship
  • Ability to type well and at a fast pace
  • Flexibility on schedules

WORK ENVIRONMENT
  • Monday through Friday
  • Fast-paced environment with opportunities for growth and reward
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS
  • We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:
  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • Paid Time Off (PTO)

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