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It Helpdesk Associate Jobs in Missouri (NOW HIRING)

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business ... Bachelor's or associate degree in business, technology, marketing, accounting, or related ...

Linxup

Be Seen First

Helpdesk Associate

Chesterfield, MO · On-site

$19/hr

The Helpdesk Associate is required to have a private workspace in their home to ensure productivity and customer information is secure. They will also be responsible for maintaining their internet ...

Linxup

Helpdesk Associate

Chesterfield, MO · On-site

$18.25 - $24.75/hr

The Helpdesk Associate is required to have a private workspace in their home to ensure productivity and customer information is secure. They will also be responsible for maintaining their internet ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

Simmons Bank

IT Business Partner

Springfield, MO

Act as a trusted advisor and advocate for assigned business units while helping align expectations ... the organization, from frontline associates to executive leadership. * Strong listening ...

nimble

IT Help Desk Technician

Chesterfield, MO

We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...

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It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Missouri?

The most popular types of It Helpdesk jobs in Missouri are:

What are popular job titles related to It Helpdesk Associate jobs in Missouri?

For It Helpdesk Associate jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Missouri look for?

The top searched job categories for It Helpdesk Associate jobs in Missouri are:

What cities in Missouri are hiring for It Helpdesk Associate jobs?

Cities in Missouri with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Helpdesk Technician

The Larson Group

Strafford, MO

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Job description

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business Systems Manager, Departmental Managers and other operational technology units to achieve dealership operational efficiencies and daily operations up-time.

Provide level one and two user support to correct technical problems assigned by Helpdesk Manager and Business Systems Manager. Assist in maintenance, installation, and upgrades to company-wide system PC software and hardware.

What We Offer:

  • Paid Time Off
  • Paid Holidays
  • Medical, Dental and Basic Life
  • 401K with employer contribution
  • Bi-weekly Pay Schedule
  • Opportunity for advancement and Career Development

Responsibilities:

  • Responds to telephone calls, email and personnel requests for technical support for both CDK (automotive dealer management system) and desktop support for all other applications.

  • Documents and monitors problems thoroughly and accurately to ensure a timely resolution.

  • Identifies, analyzes, and resolves a high percentage of employee's technical computer-related problems related to CDK and/or DMS Systems

  • Assist Managers with training and coordination of new products, upgrades, and problem areas of dealership operations.

  • Superior customer care skills, interpersonal communication, and excellent oral, written, typing and telephone skills.

  • Working knowledge of Windows desktop software and operating systems.

  • Basic knowledge of network connectivity and cyber security technologies.

  • Familiar with various dealership technologies (eCAT, OEM systems, Point of Sale, Inventory, and reporting/BI)

  • Familiar with reporting systems, business intelligence, databases, and A.I. is a plus

  • Excellent organizational and interpersonal skills a must.

  • Ability to be on call 24x7 on a rotating basis.

  • Excellent skills in Excel, Word, Outlook, and other productivity applications

  • Ability to adapt and learn applications quickly and thoroughly to meet pre-established deadlines.

  • Ability to work effectively as part of a team.

Qualifications:

  • Bachelor's or associate degree in business, technology, marketing, accounting, or related disciplines

    OR 2-4 years' experience in a customer support roll in automotive, technical certifications, or relevant combination of education, training, and experience.

*Please note this is a safety-sensitive position

The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact Recruiting@tlgtrucks.com.

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