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It Helpdesk Associate Jobs in Missouri (NOW HIRING)

Evans & Dixon

IT Specialist

Kansas City, MO

Associate or Bachelor's degree in * Information Technology * Computer Science * Computer Information Systems * Other related technical fields * Previous Helpdesk experience. * Ability to lift and/or ...

Evans & Dixon

IT Specialist

Kansas City, MO · On-site

Associate or Bachelor's degree in * Information Technology * Computer Science * Computer Information Systems * Other related technical fields * Previous Helpdesk experience. * Ability to lift and/or ...

Freeman Mathis & Gary

IT Specialist

Kansas City, MO

$80K/hr

The IT Support Specialist provides ad-hoc and planned training and support to end users across our ... Helpful, Congenial, Personable, Positive * Unpretentious, Approachable, Respectful, Team Oriented

Freeman Mathis and Gary LLP

IT Specialist

Kansas City, MO · On-site

$27.40 - $49.52/hr

The IT Support Specialist provides ad-hoc and planned training and support to end users across our ... Helpful, Congenial, Personable, Positive * Unpretentious, Approachable, Respectful, Team Oriented

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...

Evans & Dixon

IT Specialist

Kansas City, MO · On-site

Log, track, and resolve tickets using help desk software; escalate unresolved issues to appropriate ... Associate or Bachelor's degree inInformation TechnologyComputer ScienceComputer Information ...

PayIt

IT Engineer

Kansas City, MO · On-site

... helping our client agencies more efficiently and effectively achieve their missions. Our easy-to ... PayIt's Information Technology Team is the group primarily responsible for building, integrating ...

PayIt

IT Engineer

Kansas City, MO · On-site

... helping our client agencies more efficiently and effectively achieve their missions. Our easy-to ... PayIt's Information Technology Team is the group primarily responsible for building, integrating ...

Club Car Wash

IT Support Technician

Columbia, MO · On-site

$25/hr

Bachelor's or Associate's degree in information technology or related field. * 2 years of experience as a help desk technician or similar support role preferred * Ability to meet tight deadlines

CMIT Solutions St. Louis

Be Seen First

IT Systems Engineer

Saint Louis, MO · On-site

Satisfaction of working with customers and helping them solve problems * Competitive Salary ... Technology Education: Associates or Bachelors Degree Company Description We are a Managed ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Missouri

It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Missouri? The most popular types of It Helpdesk jobs in Missouri are:
What are popular job titles related to It Helpdesk Associate jobs in Missouri? For It Helpdesk Associate jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Missouri look for? The top searched job categories for It Helpdesk Associate jobs in Missouri are:
What cities in Missouri are hiring for It Helpdesk Associate jobs? Cities in Missouri with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Specialist

Evans & Dixon

Kansas City, MO

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Evans & Dixon is currently seeking to add an IT Specialist to join our expanding and fast-paced Kansas City office. Candidates must be responsible, able to multi-task, possess the ability to continuously build and improve IT knowledge; have excellent technical and interpersonal skills; have a creative and diplomatic approach to problem solving and a keen sense of organization. We are looking for self-disciplined candidates with a strong work ethic.

Responsibilities:

  • Work closely with IT Staff and IT consultants to maintain proper function of the firm's technology systems and environment
  • Follow company IT security protocols and assist in maintaining network integrity and compliance standards
  • Respond to user inquiries and troubleshoot hardware, software, and network issues to ensure minimal downtime and maximum productivity.
  • Log, track, and resolve tickets using help desk software; escalate unresolved issues to appropriate IT personnel when necessary.
  • Ensure timely notification to users on system changes and system outages
  • Assist with setup and deployment of workstations, laptops, mobile devices, conference room equipment, and peripheral equipment.
  • Assist with planned expansion
  • Occasional travel required
  • Other duties may be assigned

Skills and Specifications:

  • Technical Skills- Ability to assess own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge; Shares expertise with others
  • Written Communication- Ability to write clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
  • Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives; Supports everyone's effort to succeed; Provides aid to other units during non-peak workload periods.
  • Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and objectives; Benefits organization though outside activities; Supports affirmative action and respects diversity.

Education and Qualifications:

  • Associate or Bachelor's degree in
    • Information Technology
    • Computer Science
    • Computer Information Systems
    • Other related technical fields
  • Previous Helpdesk experience.
  • Ability to lift and/or move up to 50 pounds.
  • Proficient in basic network cabling tasks, such as creating patch cables and installing structured cabling.

Compensation & Work Schedule

  • This is a full-time position.
  • Ability to work 40 hours a week
  • This position is based at our downtown Kansas City office and will spend significant time at our Overland Park office.

About Us:

Evans & Dixon provides Midwest business clients with sophisticated legal advice, responsive communications, and hands-on industry knowledge. Whether we are managing large-scale litigation, serving as outside general counsel or winning in high-stakes trials, our practical and efficient approach gets the job done. If you are looking to broaden your horizons and legal career, then this is the perfect opportunity for you!

The firm does offer a generous benefits package along with compensation based on experience level and client orientation:

  • Medical, Dental and Vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts (Medical, Dependent, and Parking & Transit)
  • Group Life/AD&D, Short-Term and Long-Term Disability Insurance Benefits
  • Voluntary Life/AD&D, Accident, Specified Critical Illness, and Hospital Indemnity Insurance
  • 401(k) and Profit Sharing
  • Pet Insurance
  • Paid Maternity Leave
  • Wellness Program
  • Employee Assistance Program (EAP)
  • Paid Personal Time Off (PTO) and Holidays

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