ZipRecruiter

Log In

1

It Helpdesk Associate Jobs in Missouri (NOW HIRING)

Freeman Mathis & Gary

IT Specialist

Kansas City, MO

$80K/hr

The IT Support Specialist provides ad-hoc and planned training and support to end users across our ... Helpful, Congenial, Personable, Positive * Unpretentious, Approachable, Respectful, Team Oriented

Freeman Mathis and Gary LLP

IT Specialist

Kansas City, MO · On-site

$27.40 - $49.52/hr

The IT Support Specialist provides ad-hoc and planned training and support to end users across our ... Helpful, Congenial, Personable, Positive * Unpretentious, Approachable, Respectful, Team Oriented

Network Right

IT Consultant

Saint Louis, MO · On-site

$65K - $74K/yr

We are disrupting the IT service industry by offering custom solutions to each individual client ... Help configure automations and tooling especially around onboarding and offboarding workflows

russcellinc

IT Help Desk Specialist

Battlefield, MO

$15/hr

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...

UMB Financial

Senior IT Auditor

Kansas City, MO · Hybrid

$81K - $120K/yr

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) ... Are you ready to be part of something more? You're more than a means to an end-a way to help us ...

UMB Financial Corporation

Senior IT Auditor

Kansas City, MO · On-site

$81K - $120K/yr

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) ... Are you ready to be part of something more? You're more than a means to an end-a way to help us ...

Agital

IT Support Coordinator

Saint Louis, MO · On-site

Help maintain IT asset inventory and documentation. * Escalate unresolved issues within the team in ... Associate's or Bachelor's degree in IT, Information Systems, or related field preferred; equivalent ...

previous page

Showing results 41-60

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Missouri

It Helpdesk Associate information

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Missouri?

The most popular types of It Helpdesk jobs in Missouri are:

What are popular job titles related to It Helpdesk Associate jobs in Missouri?

For It Helpdesk Associate jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Missouri look for?

The top searched job categories for It Helpdesk Associate jobs in Missouri are:

What cities in Missouri are hiring for It Helpdesk Associate jobs?

Cities in Missouri with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Helpdesk Manager

Digital Consultants, LLC

Waynesville, MO • On-site

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Description:

Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it’s the Digital family.


Digital Consultants seeks a Helpdesk Manager to oversee AV/IT Help Desk operations supporting MSCoE G6 at Fort Leonard Wood. This role ensures efficient ticket management, high-quality customer service, and compliance with contract performance standards. The Helpdesk Manager leads Tier 1 and Tier 2 support operations and ensures service delivery aligns with mission requirements.


Location: Fort Leonard Wood, MO


Duties to include: 

  • Manage daily AV/IT Help Desk operations and technician assignments 
  • Monitor ticket queues, priorities, and resolution timelines 
  • Oversee escalation processes and Tier 2 support coordination 
  • Ensure accurate ticket tracking, documentation, and reporting 
  • Maintain knowledge base, FAQs, and troubleshooting documentation 
  • Provide coaching, performance feedback, and training to helpdesk staff 
  • Generate ticket analytics and trend reports for leadership and COR 
  • Support high-visibility events requiring coordinated helpdesk readiness 
  • Coordinate with AV/IT technicians, vendors, and government personnel 
Requirements:
  • Clearance: Secret
  • Certifications: CompTIA A+ required, Network+ or Security+ preferred 
  • Education: Associate degree in IT, AV, or related field (or equivalent experience). 
  • Experience: 
    • Minimum 3 years of helpdesk or IT/AV technical support leadership experience 
    • Experience in DoD or federal service desk environments preferred 
    • Strong understanding of IT/AV troubleshooting processes 
    • Experience with ticketing systems and IT service workflows 
    • Excellent communication and customer service skills 
    • Ability to analyze data and identify performance trends 
    • Ability to lead teams and manage operational workflows 
  • Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally. 

Benefits: The company offers the following benefits to permanent, full-time employees: 

  • Paid Time Off (PTO) 
  • Group health plans 
  • Income protection and supplemental benefits 
  • 401(k) plan with company matching 
  • Health Savings Account (HSA) 
  • Flexible Spending Account (FSA) 
  • Pet insurance options 
  • Employee Assistance Program (EAP) 

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.


We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants' job openings or applying for a position, please email recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information so we can assist you.