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Help Desk Associate Jobs in Independence, MO (NOW HIRING)

Stinson's

Help Desk Technician (KCM)

Kansas City, MO · On-site

$19.50 - $26.25/hr

Associate's degree, technical training school completion, or equivalent work experience. * Minimum of 1 year technical help desk experience. * Capable of working in a team environment demonstrating ...

Cboe Global Markets

Trade Desk Associate

Kansas City, MO · On-site

$18 - $24.25/hr

Associate, Trade Desk Building trusted markets -- powered by our people At Cboe Global Markets, we ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$18.25 - $24.75/hr

Role Overview The Associate, Trade Desk is an entry-level role designed for individuals eager to ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$17.50 - $23.75/hr

Role Overview The Associate, Trade Desk is an entry-level role designed for individuals eager to ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$18.25 - $24.75/hr

Role Overview The Associate, Trade Desk is an entry-level role designed for individuals eager to ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

Cboe Global Markets

Trade Desk Associate

Kansas City, MO · On-site

$18 - $24.50/hr

Role Overview The Associate, Trade Desk is an entry-level role designed for individuals eager to ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

Atrium Hospitality

Front Desk Associate

Kansas City, MO · On-site

$13.75 - $17.50/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... Teamwork Our associates are our family, and we provide them the resources and support needed to ...

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Help Desk Associate information

See Independence, MO salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk associate in Independence, MO is $19.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.97 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Independence, MO?

The most popular types of Help Desk jobs in Independence, MO are:

What are popular job titles related to Help Desk Associate jobs in Independence, MO?

For Help Desk Associate jobs in Independence, MO, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Independence, MO look for?

The top searched job categories for Help Desk Associate jobs in Independence, MO are:

What cities near Independence, MO are hiring for Help Desk Associate jobs?

Cities near Independence, MO with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Independence, MO as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,708 per year, or $19.6 per hour.

Help Desk Technician (KCM)

Stinson's

Kansas City, MO • On-site

$19.50 - $26.25/hr

Other

Re-posted 2 days ago

Job description

Summary
The Help Desk Technician must be able to work with users of varied technical ability and have strong troubleshooting, communication, documentation, and interpersonal skills.
Please submit your application by no later than 45 days following the posted date. Applications received after this date may not be considered.
Required Education & Experience
  • Associate's degree, technical training school completion, or equivalent work experience.
  • Minimum of 1 year technical help desk experience.
  • Capable of working in a team environment demonstrating good communication skills.
  • Solid understanding of basic networking concepts, computer hardware, and software support.
  • Good working knowledge of Windows 10/11, Microsoft Office 2016/365 applications, Mac OS and mobile devices (Android & iPhone).

Preferred Education & Experience
  • Minimum of 2 years of technical help desk experience.
  • Excels working within a team environment and has excellent oral and written communication skills.
  • Advanced knowledge of troubleshooting complex issues, such as network printers, remote connectivity, software support, hardware issues, and Microsoft Office 365.
  • Experience supporting virtualization, VMware Horizon, VMware vSphere, VPN, Microsoft Endpoint Manager (previously System Center Configuration Manager), and Active Directory.
  • Law firm or professional services experience preferred.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to perform one (1) or more essential functions of this role, working a hybrid schedule is required.
  • Customer Service (35%)
    • Provides courteous and efficient technical customer service support for all business applications, including enterprise, and division/departmental applications as well as hardware environment.
    • Responds to support calls in a positive, informative, and appropriate manner.
    • Keep customer promptly and consistently informed on status of ticket, prioritizing customer satisfaction.
    • Provides assistance through remote tools or by visiting desk side as required.
    • Installs, maintains, and replaces technology equipment and peripherals.
  • Troubleshooting (25%)
    • Performs restorative and maintenance actions either remotely or at the user's location to resolve problems using basic troubleshooting and technical skills.
    • Provides accurate, timely and creative solutions to computer, technical, and networking problems to ensure user productivity.
    • Simulates or recreates user problems to resolve complex issues.
    • Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installation, moves, and configuration changes, and maintains ownership of issue through resolution.
    • Displays initiative in identifying, researching, and resolving issues involving the maintenance of the firm's desktop environment.
  • Documentation (20%)
    • Maintains timely entry of accurate information and data regarding user issues within the tracking system and according to policies and standards.
    • Documents troubleshooting steps and resolutions into the Firm's technical knowledgebase and ticket management software, following the team's best practices.
    • Creates work instructions sharing solutions to common challenges.
  • Projects and Teamwork (10%)
    • Provide direct, routine technical support/advice, troubleshooting assistance, problem resolution, and responses to inquiries.
    • Works collaboratively with Help Desk team via instant messaging, email and phone to expedite solutions for users.
    • Willing to step out of comfort zone in accommodating cross-departmental requests.
    • Follows appropriate escalation path and seeks required approvals.
    • Participate in on-call rotation.
  • General and Administrative (10%)
    • Performs other duties as assigned.

Competencies
  • Strong verbal and written communication skills.
  • Self-motivated with excellent organizational skills and attention to detail.
  • Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment.
  • Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.
  • A team player who motivates and educates other team members.
  • Regular and predictable attendance is an essential function of the position.

Supervisory Responsibility
This position has no supervisory responsibilities.
Travel
Travel required, as necessary.
Work Environment & Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the responsibilities of the position, these work environment characteristics are representative of the environment the person in this position will encounter. While performing the duties of this job, the employee will work in a professional, fast paced office environment that may require additional hours to complete work.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. If an employee is unable to perform the essential functions of the position, Stinson LLP will evaluate whether a reasonable accommodation can be made to enable the employee to perform the described essential functions of the position. Generally, due to the nature of this office position, while performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.
While performing the responsibilities of the position, these work environment characteristics are representative of the environment the person in this position will encounter:
  • Standard desk position with frequent computer usage.
  • Work schedule is shift -based (full-time based on your region) with shift start times varying from 7 am to 10:30 am and shift end times varying from 4:30 pm to 9 pm.
  • After-hours rotating on-call shift, 9:00 pm - 7:00 am (Mon-Fri), 24-hour Sat-Sun support.
  • May be fast paced environment.
  • Overtime required, as necessary.

EEO Statement
Stinson LLP is an equal employment opportunity (EEO) employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply to be considered for open positions. We offer a competitive compensation and benefits package. We conduct criminal background checks on all individuals offered employment. Information gathered through applicant voluntary self-identification will be used for statistical reporting and to measure the effectiveness of our EEO outreach efforts. All information is requested on a voluntary basis and will be kept confidential. We will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
#LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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