The Helpdesk Temp assists in supporting computer applications, provides professional client service ... Working with other Support Desk staff they support our staff and faculty, and support the ongoing ...
The Helpdesk Temp assists in supporting computer applications, provides professional client service ... Working with other Support Desk staff they support our staff and faculty, and support the ongoing ...
The Helpdesk Temp assists in supporting computer applications, provides professional client service ... Working with other Support Desk staff they support our staff and faculty, and support the ongoing ...
The Helpdesk Temp assists in supporting computer applications, provides professional client service ... Working with other Support Desk staff they support our staff and faculty, and support the ongoing ...
New User On-boarding Qualifications & Requirements * 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk ...
Quick apply
New User On-boarding Qualifications & Requirements * 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk ...
IT Help Desk Support - Level I (MSP)
$20 - $30/hr
New User On-boarding Qualifications & Requirements * 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk ...
Quick apply
IT Help Desk Support - Level I (MSP)
$20 - $30/hr
New User On-boarding Qualifications & Requirements * 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk ...
Service Desk Technician
Keyport, WA · On-site
... Analysis, and Training. * Provide front-line technical support by documenting, tracking, and ... Answering Help Desk calls, assist customers in troubleshooting issues in software applications ...
Service Desk Technician
Keyport, WA · On-site
... Analysis, and Training. * Provide front-line technical support by documenting, tracking, and ... Answering Help Desk calls, assist customers in troubleshooting issues in software applications ...
Senior Deal Desk Analyst
Seattle, WA · On-site
$93.60K - $117K/yr
We are looking for a senior Deal Desk analyst to join our team to support our growing commercial ... This role will work to enforce and help define the process behind our discount and credit policies ...
Senior Deal Desk Analyst
Seattle, WA · On-site
$93.60K - $117K/yr
We are looking for a senior Deal Desk analyst to join our team to support our growing commercial ... This role will work to enforce and help define the process behind our discount and credit policies ...
Tuesday and Thursday: 10:00 AM to 7:00 PM Desktop Support Technician, IT Support Specialist, Help Desk Analyst, End User Support Technician, Field Support Technician, Desktop Support Analyst ...
Tuesday and Thursday: 10:00 AM to 7:00 PM Desktop Support Technician, IT Support Specialist, Help Desk Analyst, End User Support Technician, Field Support Technician, Desktop Support Analyst ...
Service Desk Technician
$68.33K/yr
... Analysis, and Training. * Provide front-line technical support by documenting, tracking, and ... Answering Help Desk calls, assist customers in troubleshooting issues in software applications ...
Service Desk Technician
$68.33K/yr
... Analysis, and Training. * Provide front-line technical support by documenting, tracking, and ... Answering Help Desk calls, assist customers in troubleshooting issues in software applications ...
Service Desk Technician
Keyport, WA · On-site
$68.33K/yr
... Analysis, and Training. Responsibilities * Provide front-line technical support by documenting ... Answering Help Desk calls, assist customers in troubleshooting issues in software applications ...
Service Desk Technician
Keyport, WA · On-site
$68.33K/yr
... Analysis, and Training. Responsibilities * Provide front-line technical support by documenting ... Answering Help Desk calls, assist customers in troubleshooting issues in software applications ...
Tuesday and Thursday: 10:00 AM to 7:00 PM Desktop Support Technician, IT Support Specialist, Help Desk Analyst, End User Support Technician, Field Support Technician, Desktop Support Analyst ...
Quick apply
Tuesday and Thursday: 10:00 AM to 7:00 PM Desktop Support Technician, IT Support Specialist, Help Desk Analyst, End User Support Technician, Field Support Technician, Desktop Support Analyst ...
The primary role of this position is help desk technician. This position is responsible for performing a wide variety of functions, and will work closely with faculty and administrative ...
The primary role of this position is help desk technician. This position is responsible for performing a wide variety of functions, and will work closely with faculty and administrative ...
The primary role of this position is help desk technician. This position is responsible for performing a wide variety of functions, and will work closely with faculty and administrative ...
The primary role of this position is help desk technician. This position is responsible for performing a wide variety of functions, and will work closely with faculty and administrative ...
... Analysis, and Training. Responsibilities * Provide front-line technical support by documenting ... Answering Help Desk calls, assist customers in troubleshooting issues in software applications ...
... Analysis, and Training. Responsibilities * Provide front-line technical support by documenting ... Answering Help Desk calls, assist customers in troubleshooting issues in software applications ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Zachary Piper Solutions is seeking a Helpdesk Support Specialist to support a mission-focused organization delivering secure IT and infrastructure services within the federal intelligence and defense ...
Zachary Piper Solutions is seeking a Helpdesk Support Specialist to support a mission-focused organization delivering secure IT and infrastructure services within the federal intelligence and defense ...
IT Help Desk Support - Level III - MSP
Bellevue, WA · On-site
$75K - $90K/yr
Summary Our client is a leading IT Solutions Company located in Bellevue, WA and they are in need of a Help Desk Support Level III IT Engineer . A qualified candidate would have both proven ...
Quick apply
IT Help Desk Support - Level III - MSP
Bellevue, WA · On-site
$75K - $90K/yr
Summary Our client is a leading IT Solutions Company located in Bellevue, WA and they are in need of a Help Desk Support Level III IT Engineer . A qualified candidate would have both proven ...
Summary Our client is a leading IT Solutions Company located in Bellevue, WA and they are in need of a Help Desk SupportLevel III IT Engineer . A qualified candidate would have both proven experience ...
Quick apply
Summary Our client is a leading IT Solutions Company located in Bellevue, WA and they are in need of a Help Desk SupportLevel III IT Engineer . A qualified candidate would have both proven experience ...
Help Desk Analyst information
See Bothell, WA salary details
$16.34 - $18.54
3% of jobs
$18.54 - $20.75
8% of jobs
$22.40 is the 25th percentile. Wages below this are outliers.
$20.75 - $22.95
18% of jobs
$22.95 - $25.15
18% of jobs
The median wage is $25.58 / hr.
$25.15 - $27.36
14% of jobs
$29.44 is the 75th percentile. Wages above this are outliers.
$27.36 - $29.56
15% of jobs
$29.56 - $31.76
9% of jobs
$31.76 - $33.97
6% of jobs
$33.97 - $36.17
3% of jobs
$36.17 - $38.37
3% of jobs
$38.37 - $40.57
2% of jobs
$16
$27
$40
How much do help desk analyst jobs pay per hour?
As of May 30, 2026, the average hourly pay for help desk analyst in Bothell, WA is $27.29, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $30.48 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?
To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.
What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?
Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.
What does a Help Desk Analyst do?
A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.
What is the difference between Help Desk Analyst vs Technical Support Specialist?
| Aspect | Help Desk Analyst | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center | CompTIA A+, Network+, Microsoft Certified |
| Work Environment | Help desk, call centers, remote support | On-site, remote, troubleshooting hardware/software |
| Industry Usage | IT services, corporate support | IT, telecommunications, tech companies |
Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.
What are popular job titles related to Help Desk Analyst jobs in Bothell, WA? For Help Desk Analyst jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Bothell, WA look for? The top searched job categories for Help Desk Analyst jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Help Desk Analyst jobs? Cities near Bothell, WA with the most Help Desk Analyst job openings:
$19/hr
Other
Posted 15 days ago
Job description
The Helpdesk Temp assists in supporting computer applications, provides professional client service, and helps maintain a friendly environment that is conducive to advancing education. They assist in resolving technical problems relating to workstations and the use of networked systems. Typical work includes assisting users with log-on errors, printer malfunctions, setup of computers and peripherals, and escalation of more complex problems. Working with other Support Desk staff they support our staff and faculty, and support the ongoing mission and strategic plan of the client.
Responsibilities:
This position is supervised by the Service Desk Lead, who reports to the Assistant Director of Learning and Information Technologies. Work assignments are directed by the Service Desk Lead to meet the needs of the Service Desk Team.
Work with the Service Desk Lead and Service Desk Specialists in providing high quality customer service.
Interact with faculty, staff, and students on the phone, by email, and in person to provide information and resolve technical problems.
Assist faculty's use of classroom instructional technologies.
Create, manage and resolve technical issues in a Helpdesk Ticket Tracking System.
Learn, deploy, and operate software common to Microsoft Windows and Macintosh operating systems.
Provide technical assistance and training to Faculty, Staff, and Students one on one.
Following documented procedures and instructions from Support Specialists, configure, deploy, and support cell phones, tablets, laptops, and other mobile devices.
REQUIREMENTS:
One year of experience involving the use of computerized information systems or equivalent education/experience.
Working knowledge of Modern Windows and Macintosh operating systems and common desktop applications such as Word, Excel, Outlook, and PowerPoint.
Ability to work responsibly with or without direct supervision to accomplish assigned tasks.
Can work with a wide range of individuals and personalities.
Good professional written and oral communications skills.
Willing to learn new software packages and technologies.
DESIRED:
Technical support experience in the Higher Education or Medical industry.
Skills Requested:
Other Details:
Schedule- 50%. Monday- 8am-5pm | Tuesday- 8am-5pm | Wednesday- 8am-5pm | Thursday- 8am-5pm | Friday- 8am-5pm |
Location- Seattle Campus
Estimated Duration of Assignment- 01/29/18 - 04/30/18
Pay: $19 per hour
Responsibilities:
This position is supervised by the Service Desk Lead, who reports to the Assistant Director of Learning and Information Technologies. Work assignments are directed by the Service Desk Lead to meet the needs of the Service Desk Team.
Work with the Service Desk Lead and Service Desk Specialists in providing high quality customer service.
Interact with faculty, staff, and students on the phone, by email, and in person to provide information and resolve technical problems.
Assist faculty's use of classroom instructional technologies.
Create, manage and resolve technical issues in a Helpdesk Ticket Tracking System.
Learn, deploy, and operate software common to Microsoft Windows and Macintosh operating systems.
Provide technical assistance and training to Faculty, Staff, and Students one on one.
Following documented procedures and instructions from Support Specialists, configure, deploy, and support cell phones, tablets, laptops, and other mobile devices.
REQUIREMENTS:
One year of experience involving the use of computerized information systems or equivalent education/experience.
Working knowledge of Modern Windows and Macintosh operating systems and common desktop applications such as Word, Excel, Outlook, and PowerPoint.
Ability to work responsibly with or without direct supervision to accomplish assigned tasks.
Can work with a wide range of individuals and personalities.
Good professional written and oral communications skills.
Willing to learn new software packages and technologies.
DESIRED:
Technical support experience in the Higher Education or Medical industry.
Skills Requested:
Other Details:
Schedule- 50%. Monday- 8am-5pm | Tuesday- 8am-5pm | Wednesday- 8am-5pm | Thursday- 8am-5pm | Friday- 8am-5pm |
Location- Seattle Campus
Estimated Duration of Assignment- 01/29/18 - 04/30/18
Pay: $19 per hour
About Triplenet Technologies
Sourced by ZipRecruiter
TripleNet Technologies, has been helping selected clients since 1997. Client firms range from Fortune 100 companies to new ventures and privately held firms. Our staff has over 14 years experience in completing projects for IT, Sales, Customer Service, Technical Support, Marketing, Shipping, Accounting, and Software Engineering. We have significant experience in technology management and deployment of complex information technologies.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Seattle, WA, US
Year founded
1997