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Help Desk Analyst Jobs in Bothell, WA (NOW HIRING)

Impinj

IT Support Analyst

Seattle, WA

$63K - $90K/yr

Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users * Set up and decommission user accounts across network domain, Exchange ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA

$28 - $33.50/hr

Possess effective communication and analytical problem-solving skills, for effective work with ... Familiarity in use of Help Desk ticketing systems This is a place where you will be empowered to do ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

Possess effective communication and analytical problem-solving skills, for effective work with ... Familiarity in use of Help Desk ticketing systems Why Choose ICONIX? This is a place where you will ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

Possess effective communication and analytical problem-solving skills, for effective work with ... Familiarity in use of Help Desk ticketing systems Why Choose ICONIX? This is a place where you will ...

AditiStaffing

SAP Analyst II

Bellevue, WA

SAP Analyst II Duration: 10 months contract (with high possibility of extending into long term ... Communicates with SAP developers, help desk support personnel to resolve system issues. Expertise ...

Impinj

IT Support Analyst

Seattle, WA · On-site

$63K - $90K/yr

Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users * Set up and decommission user accounts across network domain, Exchange ...

Impinj

IT Support Analyst

Seattle, WA

$63K - $90K/yr

Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users * Set up and decommission user accounts across network domain, Exchange ...

Oracle

Support Team Leader

Seattle, WA

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

The Vision Companies

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Trupanion

IT Service Desk Tech II

Seattle, WA · On-site

$33.65 - $35.33/hr

Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion ... Advanced analytical and troubleshooting skills with the ability to identify root causes and resolve ...

New

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health ...

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Help Desk Analyst information

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How much do help desk analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk analyst in Bothell, WA is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $30.10 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

Is a help desk analyst an entry level job?

Help desk analyst positions are often considered entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are popular job titles related to Help Desk Analyst jobs in Bothell, WA?

For Help Desk Analyst jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Bothell, WA look for?

The top searched job categories for Help Desk Analyst jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Help Desk Analyst jobs?

Cities near Bothell, WA with the most Help Desk Analyst job openings:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Bothell, WA as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $56,762 per year, or $27.3 per hour.

Information Technology (IT) Help Desk Specialist

Harper Engineering Company

Renton, WA • On-site

Full-time

Posted 18 days ago

Job description

Job Type
Full-time
Description
Job Summary:
The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information technology systems. This IT role is responsible for receiving, documenting, prioritizing, resolving, and escalating support requests through the JIRA ticketing system. The position supports computer hardware, software, operating systems, user accounts, peripherals, networking, backups, inventory, IT training, and continuous improvement of IT support processes while maintaining a professional and service-oriented attitude.
Essential Job Duties:
1. Manage JIRA support tickets with accurate status, troubleshooting notes, resolutions, and follow-up actions. Provide timely end-user support in person, by phone, email, remote tools, and the approved ticketing process.
2. Install, configure, deploy, maintain, and troubleshoot computers, mobile devices, printers, peripherals, conference room equipment, and other IT assets.
3. Resolve common hardware, software, OS, application, network, VPN, printer, email, access, and account issues across Windows, Mac, and Linux.
4. Support user accounts, password resets, access requests, group updates, and identity tasks in Microsoft Entra ID and Active Directory.
5. Support IT security by following access control, endpoint protection, patching, phishing awareness, data handling, incident reporting, and least-privilege practices.
6. Monitor backups, recovery processes, endpoint health, software updates, and routine operational checks as assigned.
Secondary Duties:
1. Documentation: Maintain IT documentation, knowledge base articles, setup guides, and user instructions.
2. Data Support: Assist with reporting, analytics, spreadsheets, data cleanup, and basic Power BI, Tableau, SQL, Python, or API tasks as assigned.
3. Process Improvement: Support JIRA improvements and recommend practical updates to IT tools, processes, security practices, and user experience.
4. Other IT Support: Support assigned IT initiatives, security operations, equipment moves, onboarding, offboarding, vendor coordination, and related operational tasks.
Requirements
Job Qualifications:
Minimum
1. Relevant education, experience, certifications, or multifunctional IT experience for a junior support role.
2. Strong verbal and written communication, including explaining technical topics to non-technical users.
3. Professional interpersonal skills and discretion with sensitive or confidential information.
4. Strong organization, time management, follow-through, attention to detail, and ability to manage multiple tickets.
5. Working knowledge of Microsoft Entra ID, Active Directory, Microsoft Office, Windows, Mac, Linux, business applications, hardware, software, networking, printers, and peripherals.
6. Strong troubleshooting, problem-solving, documentation, and root-cause analysis skills.
7. Ability to work independently and on a team, follow procedures, seek help, and escalate appropriately.
8. Ability to communicate professionally in English with employees at all levels.
Preferred
1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. Knowledge of IT security best practices, endpoint protection, phishing awareness, access control, and incident reporting.
3. Experience with JIRA, service desk workflows, IT asset management, remote support tools, endpoint management, or knowledge base systems.
4. Familiarity with data analytics tools such as Power BI, Tableau, SQL, Python, API integrations, or similar tools.
5. Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, ITIL Foundation, or equivalent training.
Physical Requirements:
1. Occasional kneeling, pulling, pushing, reaching, crawling under desks, cable handling, and carrying equipment as related to IT support work.
2. Must be able to lift up to 25 pounds at times.
3. May require weekend work, after-hours support, scheduled maintenance windows, or urgent response as business needs require.

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