ZipRecruiter

Log In

1

Help Desk Analyst Jobs in Bothell, WA (NOW HIRING)

HealthPoint

Help Desk Specialist I

Renton, WA · On-site

$22.50 - $32.41/hr

Take inbound calls to IT Helpdesk regarding various hardware and software problems. * Provide technical support to internal employees including employees working remotely. * Setup and maintain ...

Oracle

Support Desk Manager

Seattle, WA · On-site

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

TEGNA Inc.

Story Desk Manager

Seattle, WA · On-site

$100K - $120K/yr

Use audience insights, analytics and social listening to inform coverage decisions, identify ... Experience helping transform and manage newsgathering systems and workflows. * Strong ...

Protingent

Helpdesk Technician Tier 3

Bellevue, WA · On-site

$32 - $46/hr

Analyze, diagnose, and resolve complex hardware, software, and application problems. * Perform root ... Implement and refine help desk processes, automation, and best practices. * Support deployment of ...

King County

Oracle Functional Analyst II

Seattle, WA · On-site

$45.90 - $65/hr

... Analyst II. These openings are for both Career Service and Term-Limited Temporary/Special Duty ... This team specializes in training, change management, and help desk support, along with system ...

RMS COMPUTER CORP

Jr Helpdesk

Everett, WA · On-site

$22 - $29.75/hr

RMS COMPUTER CORP is seeking a Jr Helpdesk Technician to provide desk-side support for end users. The role involves delivering, installing, and troubleshooting computer equipment and peripherals in a ...

AditiStaffing

SAP Analyst II

Bellevue, WA

SAP Analyst II Duration: 10 months contract (with high possibility of extending into long term ... Communicates with SAP developers, help desk support personnel to resolve system issues. Expertise ...

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Bothell, WA

Help Desk Analyst information

See Bothell, WA salary details

$16

$26

$40

How much do help desk analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk analyst in Bothell, WA is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $30.10 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are popular job titles related to Help Desk Analyst jobs in Bothell, WA?

For Help Desk Analyst jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Bothell, WA look for?

The top searched job categories for Help Desk Analyst jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Help Desk Analyst jobs?

Cities near Bothell, WA with the most Help Desk Analyst job openings:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $56,762 per year, or $27.3 per hour.

IT Help Desk Support - Level I (MSP)

K2 Staffing

Renton, WA • On-site

Full-time

Re-posted 28 days ago

Job description

Summary
Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
  • Front line defense with customers calling in with technical issues
  • Ability to properly hand calls off to more experienced technicians when needed
  • Following tickets through the process until closure.
  • Password resets
  • IP Phone setup
  • PC setup (i.e. software install, adding domains, etc)
  • IT equipment installation
  • Printer install (Canon/HP)
  • Assisting onsite technical lead with various IT-related projects.
  • New User On-boarding
Qualifications & Requirements
  • 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
  • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
  • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
  • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
  • General understanding of software installation
  • General understanding of printer installation
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
Employment Type: Full time Location: Renton, WA