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Help Desk Analyst Jobs in Federal Way, WA (NOW HIRING)

PitchBook Data

Deal Desk Analyst

Seattle, WA · On-site

$23.25 - $31.75/hr

  • Medical

  • Life

  • Retirement

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity ... The Deal Desk Analyst is a proactive commercial partner to PitchBook's sales organization, engaged ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is responsible for ...

Kelley Imaging Systems

Help Desk Technician

Kent, WA · On-site

$23 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Help Desk Technician is primarily responsible for providing helpdesk support for client ... systems analysis, including consulting with users, to determine hardware, software, or system ...

New

Oneida Technology Services

Help Desk Technician

Seattle, WA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Help Desk Technician - Journeyman in Seattle, WA . This is a fully on-site position. Key ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

MV Transportation, Inc. (MV Transit)

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

New

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

$22.75 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technology Solution Center Analyst within PNC's Service Desk organization, you will be based ... Help Desk, IT Standards, Procedures & Policies, Problem Solving, Technical Troubleshooting Work ...

Nuvodia

Help Desk Specialist I - Clinical Applications

Home, WA · On-site

$17.73 - $28.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Base Pay Range: $17.73 - $28.50 The Help Desk Specialist I - Clinical Applications position for ... Maintains appropriate technical documentation necessary for support, training, and analysis.

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation, Inc. (MV Transit)

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

New

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

MV Transportation is seeking Seattle-based  IT Help Desk Support.  This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment.  The IT Help Desk ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Federal Way, WA

Help Desk Analyst information

See Federal Way, WA salary details

$16

$26

$39

How much do help desk analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk analyst in Federal Way, WA is $26.90, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $30.05 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What job categories do people searching Help Desk Analyst jobs in Federal Way, WA look for?

The top searched job categories for Help Desk Analyst jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Help Desk Analyst jobs?

Cities near Federal Way, WA with the most Help Desk Analyst job openings:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $55,955 per year, or $26.9 per hour.

Help Desk/Desktop Support Analyst

Robert Half

Lakewood, WA • On-site

$25 - $32/hr

Temporary

Posted 3 days ago

New

Job description

Robert Half is seeking a Help Desk/Desktop Support Analyst to support a government environment in Lakewood, Washington. This Contract position focuses on desktop support, Windows imaging and deployment, help desk ticket resolution, and basic network systems support. The ideal candidate will provide reliable technical assistance, maintain consistent workstation standards, and contribute to stable day-to-day IT operations. Apply today!


Duration: 3-6 months with potential to extend/convert

Location: 100% Onsite in Lakewood, WA

Schedule: Core Business Hours (40 hours)


Responsibilities:

  • Build, update, and distribute standardized Windows desktop images using established deployment tools and best practices.
  • Configure drivers, automate device setup tasks, and complete post-deployment adjustments to prepare systems for end users.
  • Manage service desk requests by reviewing, prioritizing, troubleshooting, and closing incidents within expected response timelines.
  • Escalate unresolved technical issues appropriately and document diagnostic steps and resolutions in a clear, organized manner.
  • Perform routine maintenance activities for systems and local network environments, including backups, disk space checks, security-related tasks, and performance monitoring.
  • Assist with software installations, application upgrades, operating system updates, and testing efforts tied to technical changes or improvements.
  • Support troubleshooting efforts related to workstation, system, and network performance in coordination with broader IT staff.
  • Promote safe work practices and carry out additional technical duties as needed to support department operations.
  • 3+ years of experience in Help Desk or related position.
  • Experienced in Windows OS, Microsoft 365 troubleshooting
  • Ability to handle ticketing systems and troubleshooting end-users
  • Knowledgeable in imaging systems and providing desktop support.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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