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Help Desk Analyst Jobs in Spokane, WA (NOW HIRING)

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

NEFCO is seeking a motivated and experienced IT Support & Network Analyst to join our IT team. The ... Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team. * Perform ...

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

NEFCO is seeking a motivated and experienced IT Support & Network Analyst to join our IT team. The ... Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team. * Perform ...

Corporate Tools

Business Analyst

Post Falls, ID · On-site

$70K/yr

... desk, coffee for a coworker, a massage for yourself... really, whatever. * No dumb perks (and a ... Responsibilities * Help define, document, and manage requirements. * Report, interpret, and ...

Corporate Tools

SEO Analyst

Post Falls, ID · On-site +1

$85K/yr

Overview As an SEO Analyst, your role is to make meaning out of messy data and help shape smarter ... desk, coffee for a coworker, a massage for yourself... really, whatever. * No dumb perks (and a ...

Entre Technology Services

Engineer I/II/III

Spokane, WA · On-site

$50K - $80K/yr

Problem Analysis * Software Installation * Software Troubleshooting * Solution Delivery * Systems Troubleshooting * IT Help Desk Software * Remote Support Software Job Responsibilities: * Provide ...

U.S. Navy

IT Support Specialist

Rathdrum, ID · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Newport, WA · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Loon Lake, WA · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Airway Heights, WA · On-site

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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Help Desk Analyst information

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How much do help desk analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk analyst in Spokane, WA is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.21 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Spokane, WA?

The most popular types of Help Desk Analyst jobs in Spokane, WA are:

What are popular job titles related to Help Desk Analyst jobs in Spokane, WA?

For Help Desk Analyst jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Spokane, WA look for?

The top searched job categories for Help Desk Analyst jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Help Desk Analyst jobs?

Cities near Spokane, WA with the most Help Desk Analyst job openings:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,663 per year, or $24.4 per hour.

Senior Technology Helpdesk Technician

McKinstry

Spokane, WA • On-site

$28 - $41/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

McKinstry rating

9.7

Company rating: 9.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Build the future, spark innovation and align your career with purpose.
McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.
Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:
  • renewables and energy services
  • engineering and design
  • construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?
The Opportunity with McKinstry
The Senior Helpdesk Technician delivers hands-on technical support to employees at our Spokane office, providing outstanding customer experience while resolving a wide range of hardware, software, and systems issues. The ideal candidate combines strong deskside support experience with excellent communication skills, adaptability, and the ability to prioritize effectively in a dynamic environment.
Key Responsibilities
  • Provide in-person and phone-first technical support to staff in the Spokane office and remote locations.
  • Perform new hire builds, PC replacements, imaging, and software deployments.
  • Support and troubleshoot Windows OS, Microsoft 365/Office applications, and related productivity tools.
  • Manage and troubleshoot endpoints using SCCM/Intune and Azure Active Directory.
  • Handle printer support, peripheral management, and general deskside hardware issues.
  • Participate in on-call rotation and respond to escalated or time-sensitive issues.
  • Assist with light project management tasks including tracking, coordination, and follow-through on IT initiatives.
  • Maintain accurate documentation of issues, resolutions, and asset information.
  • Serve as an escalation resource for less experienced helpdesk staff.

What You Need to Succeed at McKinstry
Required:
  • Customer-first instinct. In-person or on the phone is your first move, not a chat window or ticket queue.
  • Executive presence. Strong communicator, punctual, and polished.
  • Adaptability. Priorities will shift - sometimes mid-task.
  • Strong work ethic.
  • 5 years of helpdesk or deskside support experience; deskside/field support backgrounds strongly preferred over pure service desk roles.
  • Strong working knowledge of Windows 10/11, Microsoft 365, and common enterprise business applications.
  • Hands-on experience with endpoint management tools such as SCCM/Intune and Azure Active Directory.
  • Demonstrated ability to support AV systems for meetings and events.
  • Excellent verbal communication skills - comfortable engaging with senior executives and leadership.
  • Ability to manage competing priorities in a fast-paced, executive-facing environment.
  • Availability for on-call rotation and the 7:00 AM - 3:30 PM in-office shift at our Spokane location.

Preferred:
  • Light project management experience - tracking tasks, coordinating with vendors or teams, managing timelines.
  • Experience with new hire onboarding builds, PC refresh/replacement programs, and software deployments

Valued Certifications:
Not required, but candidates holding any of the following will stand out:
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft certifications focused on Microsoft 365 or Windows OS support
  • ITIL Foundation

PeopleFirst Benefits
When it comes to the basics, we have you covered:
  • Competitive pay
  • 401(k) with employer match and profit-sharing plan
  • Paid time off and holidays
  • Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:
  • Family formation benefits, including adoption and IVF assistance
  • Up to 16 weeks paid parental leave
  • Transgender inclusive benefits
  • Commuter benefits
  • Pet insurance
  • "Building Good" paid community service time
  • Learning and advancement opportunities via McKinstry University
  • McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.
If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.
The pay range for this position is $28.00 - $41.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.
The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
McKinstry is a drug-free workplace. Employment iscontingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.
Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role
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