ZipRecruiter

Log In

1

Help Desk Analyst Jobs in Spokane, WA (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Spokane, WA · On-site

$27 - $32/hr

Robert Half is seeking an Help Desk Technician to support a client in the social services industry in Spokane, Washington. This role will provide hands-on technical support to internal users and ...

Odom

IT Manager, Help Desk

Spokane, WA

$115K - $145K/yr

The IT Manager, Help Desk leads The Odom Corporation's enterprise service desk and end-user ... Strong communication, analytical, management, and organizational skills. Preferred * Experience ...

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

NEFCO is seeking a motivated and experienced IT Support & Network Analyst to join our IT team. The ... Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team. * Perform ...

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

NEFCO is seeking a motivated and experienced IT Support & Network Analyst to join our IT team. The ... Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team. * Perform ...

Corporate Tools

Business Analyst

Post Falls, ID · On-site

$70K/yr

... your desk, coffee for your coworker, a massage for yourself... really, whatever * Open concept ... Help define, document, and manage requirements. * Report, interpret, and translate business data to ...

Corporate Tools

SEO Analyst

Post Falls, ID · On-site +1

$85K/yr

Overview As an SEO Analyst, your role is to make meaning out of messy data and help shape smarter ... your desk, coffee for your coworker, a massage for yourself... really, whatever * Open concept ...

Entre Technology Services

Engineer I/II/III

Spokane, WA · On-site

$50K - $80K/yr

Problem Analysis * Software Installation * Software Troubleshooting * Solution Delivery * Systems Troubleshooting * IT Help Desk Software * Remote Support Software Job Responsibilities: * Provide ...

U.S. Navy

IT Support Specialist

Rathdrum, ID

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Millwood, WA

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Spokane Valley, WA

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

next page

Showing results 1-20

All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Spokane, WA

Help Desk Analyst information

See Spokane, WA salary details

$14

$24

$36

How much do help desk analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk analyst in Spokane, WA is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.21 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Spokane, WA?

The most popular types of Help Desk Analyst jobs in Spokane, WA are:

What are popular job titles related to Help Desk Analyst jobs in Spokane, WA?

For Help Desk Analyst jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Spokane, WA look for?

The top searched job categories for Help Desk Analyst jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Help Desk Analyst jobs?

Cities near Spokane, WA with the most Help Desk Analyst job openings:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $50,663 per year, or $24.4 per hour.

Help Desk/Desktop Support Analyst

Spokane, WA • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$27 - $32/hr

Temporary

Posted 4 days ago

Job description

Robert Half is seeking an Help Desk Technician to support a client in the social services industry in Spokane, Washington. This role will provide hands-on technical support to internal users and contractors, manage incoming help desk requests, deploy and configure devices, and deliver responsive, white-glove IT support. The ideal candidate has strong experience with Windows environments, Microsoft Intune, Active Directory/Entra ID, Microsoft 365, and device management.


Location: 100% Onsite – Spokane, WA

Pay Rate: $27–$32/hour

Schedule: Monday-Friday; 37.5 hours/week

Duration: 3-month contract, with potential to extend/convert


Responsibilities

  • Provide day-to-day technical support for internal employees and contractors across Windows and mobile environments.
  • Manage the Zendesk ticket queue, including triaging, troubleshooting, documenting, resolving, and escalating technical issues as needed.
  • Support approximately 20–30 tickets per day while helping maintain established service-level and ticket queue goals.
  • Administer user accounts, access, permissions, and related requests through Active Directory/Entra ID and Microsoft 365.
  • Configure, deploy, and troubleshoot computers and mobile devices using Microsoft Intune and MDM tools.
  • Assist contractors and users with obtaining appropriate access to required systems and applications.
  • Maintain accurate device inventory and support IT asset management and equipment lifecycle activities.
  • Provide hands-on onsite support through regular walk-arounds, proactively identifying and resolving end-user technology issues.
  • Troubleshoot Windows and iOS devices, Microsoft 365 applications, connectivity issues, and other common end-user technology problems.
  • Assist with Zoom and Microsoft Teams support, including conference room technology such as Meeting Owl and Neat Bar.
  • Support ongoing IT initiatives and projects within established security and network environments.
  • 3+ years of hands-on IT, help desk, desktop support, or technical support experience.
  • Strong experience supporting Windows OS.
  • Hands-on experience with Microsoft Intune for device deployment and management.
  • Experience administering Active Directory and/or Microsoft Entra ID.
  • Experience supporting Microsoft 365 applications and users.
  • Experience working with Mobile Device Management (MDM) solutions.
  • Experience with user account administration, permissions, device deployment, and end-user troubleshooting.
  • Experience working within a ticketing environment such as Zendesk.
  • Ability to provide hands-on, onsite technical support in a fast-paced environment.

Nice-to-Have Experience

  • Experience supporting iOS devices.
  • Audio/Visual support experience with Zoom and Microsoft Teams.
  • Experience deploying or supporting conference room technology, including Meeting Owl and Neat Bar.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs