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Help Desk Analyst Jobs in Bothell, WA (NOW HIRING)

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Strong knowledge of implementing and effectively developing helpdesk and IT operations best ... The Service Desk Analyst serves as the first point of contact for all end users including but not ...

Insight Global

Helpdesk Analyst

Seattle, WA · On-site

$25 - $31/hr

Tier 2 Service Desk Location : 1700 7th Ave, Seattle, WA 98101 3+ year long engagement REQUIRED SKILLS AND EXPERIENCE - 3+ years experience as a Service Desk Analyst or Technical Support - experience ...

Averro

Help Desk Technician

Bellevue, WA

$26 - $32/hr

Location: onsite in Bellevue, WA Employment Type: 12 month contract to hire Pay Range: $26-32/hr *exact compensation may vary based on skills, experience, and location. Benefits: Medical insurance ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Bothell, WA

Help Desk Analyst information

See Bothell, WA salary details

$16

$26

$40

How much do help desk analyst jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for help desk analyst in Bothell, WA is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $30.10 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the signs someone needs Help?

A Help Desk Analyst can identify that someone needs assistance when they exhibit signs of technical difficulty, such as error messages, system crashes, or connectivity issues. Additionally, users who are unable to follow troubleshooting steps or repeatedly contact support may require further help. Recognizing these signs helps the analyst provide timely and effective support using diagnostic tools and communication skills.

What was the Beatles' last recorded song?

The Beatles' last recorded song is generally considered to be 'I Me Mine,' which was recorded in January 1970 during their sessions for the album 'Let It Be.' The song was written by George Harrison and reflects the band's final recording efforts before their breakup. As a Help Desk Analyst, understanding the importance of accurate information can be useful when troubleshooting or providing support related to music or media queries.

What is a stronger word for Help?

For a Help Desk Analyst, a stronger word for help could be 'assist,' 'support,' or 'advise,' which convey a more proactive or authoritative role in resolving issues. Using terms like 'support' emphasizes ongoing assistance and technical expertise, often associated with customer service and troubleshooting skills in IT environments.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the meaning of water?

Water is a transparent, tasteless, and odorless liquid essential for life. In a Help Desk Analyst role, understanding basic concepts like water can be relevant when troubleshooting issues related to hardware, sensors, or environmental conditions that involve water or moisture. Knowledge of such topics can help in diagnosing hardware failures or environmental concerns affecting IT equipment.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What job categories do people searching Help Desk Analyst jobs in Bothell, WA look for? The top searched job categories for Help Desk Analyst jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Help Desk Analyst jobs? Cities near Bothell, WA with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Bothell, WA as of June 2026, with employment types broken down into 1% Locum Tenens, 8% As Needed, 66% Full Time, 22% Part Time, 1% Temporary, and 2% Nights. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $56,013 per year, or $26.9 per hour.
Service Desk Analyst

Service Desk Analyst

Zumiez

Lynnwood, WA • On-site

$22.75 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Zumiez rating

5.0

Company rating: 5.0 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

84th of 102 rated fashion retailers

Job description

Purpose:
The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff,
Objective:
To provide a world class customer experience for the End User by supporting the organization in any and all IT related issues
Responsibilities:
  • Deliver a World Class Customer Experience
  • Provide Technical support for the End User Tower -- resolving common hardware, software or network related issues through diagnosis, trouble shooting, solutions and documentation.
  • Provide Stores world class IT support regarding POS, peripherals, LAN, WAN, mobile, web-based applications or any other issues Stores need to support our customer.
  • Provide Home Office and Distribution center world class IT Support regarding hardware, phones, network, application and web-based applications.
  • Configure computer and telecommunications equipment and repair as needed.
  • Answers phone calls and responds to voice mails.
  • Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy.
  • Handle walk up customers to the IT Service Desk location at home office.
  • Documentation -- New IT procedures, maintain/update existing Standard operating procedures, ticket history notes.
  • Escalation of high-level incidents to appropriate teams with urgency, ownership and follow through.
  • Familiarize with the People, process, operating framework and technology of the organization.
  • Provide World Class support during business hours for Stores, Home office and distribution center teams.
  • Provide World Class On-Call support to Stores, Home office and Distribution center teams after operating hours.

Attributes:
  • Positive, Adaptable, Solution oriented
  • Customer Experience focused.
  • Aggressive, Competitive, Committed, Energetic
  • Natural problem solver
  • Self-motivated
  • Team player
  • Multitasker
  • Calm, patient, empathetic,
  • Urgent
  • Attention to detail.
  • Passion for technology
  • Curious & active Self learner
  • Willingness to step outside of your comfort zone
  • Flexible schedule with the ability to work during operating hours including evenings, weekends and holidays.
  • Available to support the business in a rotating 24/7 on call environment.

Skills:
  • Communication -- Listening, writing, verbal, non-verbal, questioning.
  • Knowledge -- Technical, business, ITSM (useful)
  • Customer Service Experience
  • Trouble shooting
  • Problem solving
  • Time Management & Personal Organization

Preferred Qualifications & Experience:
  • Customer Service experience preferably in a retail environment
  • Experience with Retail technology
  • Experience with Windows, Mac and Linux operating systems
  • Basic understanding of computer networking systems
  • Bachelor's degree in IT or equivalent experience preferred.
  • IT technical certification preferred (A+, MCP, MCSE, or MCSA)

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment in order to access files and gather information.
  • Occasional travel to Zumiez production locations, stores and events may be required.
  • Ability to lift 30lbs occasionally.

Partners with others to ensure Zumiez creates an empowered, fair & honest, teaching & learning-based, aggressive, competitive, and fun work environment for all our employees including:
  • Anchors all interactions and practices around Zumiez' Cultural Values.
  • Partners with Service Desk analysts and Infrastructure engineers to ensure components are secure, fast, stable and easy to support
  • Seeks continual self-improvement through independent and relevant knowledge gathering and seeking internal and external training opportunities

Attributes:
  • Humble, curious, and a voracious learner
  • Forward thinking, creative, and collaborative
  • Approachable, calm, and confident
  • High degree of emotional intelligence
  • Precise and effective in verbal and written communication
  • Embraces risk, hates the status quo and rules, and fosters the idea that fair is almost never equal
  • Seeks creative solutions, dives into the unknown, and feels comfortable out on limbs
  • Thrives in the complexity of working through influence without authority
  • Natural problem solver and differentiates where in the technology stack an incident occurs.

Preferred Qualifications & Experience:
  • BA/BS in Information Technology, Computer Science or equivalent field experience but not required.
  • Demonstrated proficiency in both Windows and Mac Operating Systems.
  • 3 -- 5 years of experience of database, network or ideally system administration but not required.
  • 3 -- 5 years of experience with scripting and automation tools, JAMF and/or BigFix experience a plus but not required.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of securely deploying end user devices to field teams.

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment to access files and gather information.

Benefits:
  • Salary Range: $21.00 t0 $26.00 per hr.
  • Medical, Dental, & Vision Insurance, following an initial wait period
  • Matched 401k after meeting qualifications
  • Paid Parental Leave
  • Sick Time Eligible
  • Life Insurance
  • Paid Vacation
  • Stock Purchas Program
  • Open, casual, pet-friendly office environment
  • Employee Discount on Zumiez product
  • On-site skate park, on-site cafeteria

Purpose:
The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff,
Objective:
To provide a world class customer experience for the End User by supporting the organization in any and all IT related issues
Responsibilities:
  • Deliver a World Class Customer Experience
  • Provide Technical support for the End User Tower -- resolving common hardware, software or network related issues through diagnosis, trouble shooting, solutions and documentation.
  • Provide Stores world class IT support regarding POS, peripherals, LAN, WAN, mobile, web-based applications or any other issues Stores need to support our customer.
  • Provide Home Office and Distribution center world class IT Support regarding hardware, phones, network, application and web-based applications.
  • Configure computer and telecommunications equipment and repair as needed.
  • Answers phone calls and responds to voice mails.
  • Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy.
  • Handle walk up customers to the IT Service Desk location at home office.
  • Documentation -- New IT procedures, maintain/update existing Standard operating procedures, ticket history notes.
  • Escalation of high-level incidents to appropriate teams with urgency, ownership and follow through.
  • Familiarize with the People, process, operating framework and technology of the organization.
  • Provide World Class support during business hours for Stores, Home office and distribution center teams.
  • Provide World Class On-Call support to Stores, Home office and Distribution center teams after operating hours.

Attributes:
  • Positive, Adaptable, Solution oriented
  • Customer Experience focused.
  • Aggressive, Competitive, Committed, Energetic
  • Natural problem solver
  • Self-motivated
  • Team player
  • Multitasker
  • Calm, patient, empathetic,
  • Urgent
  • Attention to detail.
  • Passion for technology
  • Curious & active Self learner
  • Willingness to step outside of your comfort zone
  • Flexible schedule with the ability to work during operating hours including evenings, weekends and holidays.
  • Available to support the business in a rotating 24/7 on call environment.

Skills:
  • Communication -- Listening, writing, verbal, non-verbal, questioning.
  • Knowledge -- Technical, business, ITSM (useful)
  • Customer Service Experience
  • Trouble shooting
  • Problem solving
  • Time Management & Personal Organization

Preferred Qualifications & Experience:
  • Customer Service experience preferably in a retail environment
  • Experience with Retail technology
  • Experience with Windows, Mac and Linux operating systems
  • Basic understanding of computer networking systems
  • Bachelor's degree in IT or equivalent experience preferred.
  • IT technical certification preferred (A+, MCP, MCSE, or MCSA)

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment in order to access files and gather information.
  • Occasional travel to Zumiez production locations, stores and events may be required.
  • Ability to lift 30lbs occasionally.

Partners with others to ensure Zumiez creates an empowered, fair & honest, teaching & learning-based, aggressive, competitive, and fun work environment for all our employees including:
  • Anchors all interactions and practices around Zumiez' Cultural Values.
  • Partners with Service Desk analysts and Infrastructure engineers to ensure components are secure, fast, stable and easy to support
  • Seeks continual self-improvement through independent and relevant knowledge gathering and seeking internal and external training opportunities

Attributes:
  • Humble, curious, and a voracious learner
  • Forward thinking, creative, and collaborative
  • Approachable, calm, and confident
  • High degree of emotional intelligence
  • Precise and effective in verbal and written communication
  • Embraces risk, hates the status quo and rules, and fosters the idea that fair is almost never equal
  • Seeks creative solutions, dives into the unknown, and feels comfortable out on limbs
  • Thrives in the complexity of working through influence without authority
  • Natural problem solver and differentiates where in the technology stack an incident occurs.

Preferred Qualifications & Experience:
  • BA/BS in Information Technology, Computer Science or equivalent field experience but not required.
  • Demonstrated proficiency in both Windows and Mac Operating Systems.
  • 3 -- 5 years of experience of database, network or ideally system administration but not required.
  • 3 -- 5 years of experience with scripting and automation tools, JAMF and/or BigFix experience a plus but not required.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of securely deploying end user devices to field teams.

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment to access files and gather information.

Benefits:
  • Salary Range: $21.00 t0 $26.00 per hr.
  • Medical, Dental, & Vision Insurance, following an initial wait period
  • Matched 401k after meeting qualifications
  • Paid Parental Leave
  • Sick Time Eligible
  • Life Insurance
  • Paid Vacation
  • Stock Purchas Program
  • Open, casual, pet-friendly office environment
  • Employee Discount on Zumiez product
  • On-site skate park, on-site cafeteria

What Zumiez employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Zumiez logo

About Zumiez

Sourced by ZipRecruiter

Zumiez, headquartered in Lynnwood, WA, US, operates within the retail industry, specifically focusing on skateboarding, snowboarding, and motocross equipment, apparel, and accessories. Founded in 1978 by Thomas Campion and Gary Haakenson, the company initially catered solely to the local surf and skate crowd but eventually expanded its reach both nationally and globally. Today, Zumiez has more than 600 stores worldwide. The company prides itself on providing localized merchandise that resonates with local youth culture, underscoring its commitment to fostering a sense of community and connectedness. The core mission of Zumiez is to offer consumers the best selection of products relevant to their lifestyles and interests in an exciting and fast-paced environment.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Lynnwood, WA, US

Year founded

1978

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