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Help Desk Analyst Jobs in Redmond, WA (NOW HIRING)

Help Desk Analyst - Seattle, WA

Seattle, WA ยท On-site

$23.25 - $31.75/hr

Georgia IT, Inc. is seeking a Help Desk Analyst to join their team in Seattle, WA. The role involves providing technical support and resolving issues for non-technical resources while ensuring a ...

Service Desk Analyst

Lynnwood, WA ยท On-site

$22.75 - $31/hr

Strong knowledge of implementing and effectively developing helpdesk and IT operations best ... The Service Desk Analyst serves as the first point of contact for all end users including but not ...

As a Deal Desk Analyst, you will partner with ourโ€ฏSenior Director of Revenue Operations and internalโ€ฏteams toโ€ฏcreate a world-class legal, finance & operations department that supports an ...

Service Desk Analyst

Kirkland, WA ยท On-site

$23.25 - $31.75/hr

The City of Kirkland's Information Technology Department is seeking to hire a Service Desk Analyst. The role involves troubleshooting, diagnosing, and resolving issues with desktop computer hardware ...

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is responsible for ...

Help Desk Support

Seattle, WA ยท On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of candidate Total Rewards: * Competitive Base Salary + Annual Merit Increases * On-the-Spot Monthly ...

Robert Half is seeking a Desktop Support Specialist to support an e-commerce organization based in Seattle, WA. This role will provide hands-on end-user support across the employee lifecycle ...

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ...

Senior Service Desk Analyst

Kent, WA ยท On-site

$75K - $90K/yr

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ...

Help Desk Support

Kent, WA ยท On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

Help Desk Support

Kent, WA ยท On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

Description Our client is seeking Tier 1 Help Desk Technicians to join its Service Desk team supporting a fast-paced, highly technical environment. Candidates will support Windows-based systems ...

Description Our client is seeking Tier 1 Help Desk Technicians to join its Service Desk team supporting a fast-paced, highly technical environment. Candidates will support Windows-based systems ...

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

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Help Desk Analyst information

See Redmond, WA salary details

$16

$26

$40

How much do help desk analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk analyst in Redmond, WA is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $30.14 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are popular job titles related to Help Desk Analyst jobs in Redmond, WA?

For Help Desk Analyst jobs in Redmond, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Redmond, WA look for?

The top searched job categories for Help Desk Analyst jobs in Redmond, WA are:

What cities near Redmond, WA are hiring for Help Desk Analyst jobs?

Cities near Redmond, WA with the most Help Desk Analyst job openings:

Infographic showing various Help Desk Analyst job openings in Redmond, WA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $56,116 per year, or $27 per hour.

Help Desk Analyst - Seattle, WA

Seattle, WA โ€ข On-site

Georgia IT, Inc.
IT Servicesย โ€ขย 51 - 200 employees

$23.25 - $31.75/hr

Full-time

Re-posted 16 days ago


Job description

Job Summary:
Georgia IT, Inc. is seeking a Help Desk Analyst to join their team in Seattle, WA. The role involves providing technical support and resolving issues for non-technical resources while ensuring a smooth operation of helpdesk services.
Responsibilities:
โ€ข Good interpersonal skills, working with non-technical resource to resolve technical issues.
โ€ข Call Center / Helpdesk experience
โ€ข Networking Skills
โ€ข Computer Hardware Troubleshooting experience
โ€ข Ability to work independently
โ€ข Willing to work during weekends on rotation basis
Qualifications:
Required:
โ€ข Good interpersonal skills, working with non-technical resource to resolve technical issues.
โ€ข Call Center / Helpdesk experience
โ€ข Networking Skills
โ€ข Computer Hardware Troubleshooting experience
โ€ข Ability to work independently
โ€ข Willing to work during weekends on rotation basis
Preferred:
โ€ข US Citizen, Green Card and GC EAD preferred no third-party agencies available for this position.
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Georgia IT logo

About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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