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Health Unit Coordinator Jobs in Springfield, MA (NOW HIRING)

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$12

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How much do health unit coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for health unit coordinator in Springfield, MA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.06 per hour, depending on experience, location, and employer.

What is a health unit coordinator?

Health Unit Coordinators, also known as unit secretaries or ward clerks, are administrative professionals who support the daily operations of healthcare units such as hospital wards or clinics. They are responsible for managing patient records, coordinating communication between medical staff, scheduling appointments, and handling clerical tasks. Their work helps ensure that healthcare providers can focus on patient care by keeping the unit organized and running smoothly. Health Unit Coordinators play a key role in maintaining efficient and effective healthcare delivery.

What does a health unit coordinator do?

As a health unit coordinator (HUC), your primary responsibilities are to maintain medical records, coordinate patient admissions, transfers, and discharges, and triage incoming information. You also handle input of computer data, collaborate with the nursing coordinator, assist with bed placement, and complete administrative duties. You greet patients and visitors, gather appropriate information, document data in electronic medical records, and support other staff members as needed. The health unit coordinator also reviews office inventory and orders supplies and works fax machines, the paging system, and a nurse call system if necessary.

What are the key skills and qualifications needed to thrive as a health unit coordinator, and why are they important?

To thrive as a Health Unit Coordinator, you need strong organizational skills, attention to detail, and a solid understanding of medical terminology, typically gained through a certificate or associate's degree. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is commonly required. Excellent interpersonal communication, multitasking, and problem-solving abilities help you manage patient information and coordinate effectively with healthcare staff. These skills are essential to ensure smooth unit operations, accurate record-keeping, and efficient patient care delivery.

What are some common challenges health unit coordinators face when managing communication within a healthcare team?

Health Unit Coordinators often navigate the challenge of facilitating clear communication among nurses, physicians, patients, and administrative staff. Coordinating messages, managing multiple phone calls, and accurately relaying information in a fast-paced environment require strong organizational skills and attention to detail. Miscommunication can impact patient care, so HUCs must remain calm under pressure, utilize hospital communication systems effectively, and clarify unclear instructions promptly. Building positive relationships with the healthcare team helps streamline processes and ensures patient needs are met efficiently.

What is the difference between Health Unit Coordinator vs Medical Secretary?

AspectHealth Unit CoordinatorMedical Secretary
CredentialsHigh school diploma or equivalent; certification often preferredHigh school diploma; medical secretary certification optional
Work EnvironmentHospitals, clinics, healthcare facilitiesDoctors' offices, clinics, healthcare organizations
Primary ResponsibilitiesManaging patient flow, coordinating communication, supporting healthcare staffScheduling appointments, managing correspondence, medical billing

While both roles support healthcare operations, the Health Unit Coordinator focuses on patient flow and communication within hospital units, whereas the Medical Secretary handles administrative tasks like scheduling and billing in various healthcare settings.

Do you need experience to be a health unit coordinator?

While prior experience is not always required to become a health unit coordinator, having knowledge of medical terminology, administrative skills, and familiarity with hospital systems can be beneficial. Many employers provide on-the-job training or require certification in healthcare administration or medical office procedures.
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Health Unit Coordinator jobs near you
Infographic showing various Health Unit Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,825 per year, or $19.6 per hour.

Patient Access Associate III - ED & Admitting - 40hrs

Connecticut Children's

Hartford, CT • On-site

Full-time

Posted 12 days ago

Connecticut Children's Medical Center rating

7.8

Company rating: 7.8 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

167th of 1,065 rated hospitals

Job description


Under limited supervision, independently coordinates and performs multiple complex functions within the Patient Access department. Utilizes considerable judgment in interpreting departmental policies to resolve routine to complex inquiries or patient account problems. Identifies opportunities for process improvements, offers potential solutions and implements solution. Participates in meetings as a representative of the department. Serves as the primary resource to team members for training, problem resolution, etc. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values, and philosophy of CT Children's Medical Center.
Responsibilities
Administrative:
  • Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions.
  • Performs a variety of administrative support activities in support of the unit operations.
  • Responds with tact and discretion to the needs of patients and families.
  • Maintains privacy and confidentiality by abiding by HIPAA policies.
  • Independently creates staffing assignments, scheduling, and delegation of tasks or work assignments.
  • Independently provides training and quality assurance to new and current staff members.
  • Independently identifies trends in process opportunities and provides educational training to team members for improvement.
  • As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families.
  • Performs Quality Assurance (QA) & Training: Audits Complete Registration data including documentation records regarding incomplete information at time of scheduling/registration/account follow-up, patient or guarantor interaction, efforts to collect co-payments, estimated self-pay balances, and referrals to Medicaid.
  • Ensures all outstanding issues are resolved in a timely manner.
  • Identifies trends and conducts follow-up training to reduce number and frequency of outstanding issues.
  • Provides weekly review for new employees; at minimum monthly review for current employees.
  • Ensures employees drawers are closed in a timely fashion, per standard process.
  • Creates/maintains spreadsheets and databases.
  • Acts a liaison with patient accounting department for denials and account problem resolution.

Registration:
  • Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and
  • Outpatient cases and Physician Practice Office appointments.
  • Verifies all required insurance and billing information and uses the proper payer plan codes.
  • Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
  • Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure.
  • Makes corrections and updates patient information in ADT systems as necessary.
  • Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
  • Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
    Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling.
  • Follows-up on open items to resolve outstanding issues and complete the file.
  • Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing.
  • Creates feedback loop to front-end user in regard to correct and complete registration.

Scheduling:
  • Schedules routine and complex appointments either in person or via telephone.
  • Creates/inputs routine and complex department provider appointments.
  • May schedule/coordinate appointments with other areas of the hospital.
  • Builds and maintains scheduling templates.
  • Ensure all consent and privacy forms are signed.
  • Work directly with DCF to obtain appropriate signatures/legal guardian information.

Front Office (Check-In):
  • Arrives patients for their appointment in the ADT system.
  • Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
  • Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
  • Independently performs check out process including scheduling or rescheduling future appointments.
  • Answer telephone and triage calls for the department.
  • Ensure all consent and privacy forms are signed.
  • Work directly with DCF to obtain appropriate signatures/legal guardian information.
  • Other front office duties as required.

Financial Clearance:
  • Responsible for various work queues of scheduled and/or non-scheduled appointments.
  • Communicates with insurance companies to obtain benefits, referrals, and/or authorization requirements.
  • Communicates with Clinical/Office staff regarding patient eligibility, authorization status, and need for clinical documentation.
  • Completes chart reviews to submit all appropriate documentation to insurance companies for authorization purposes.
  • Coordinates with third party payers regarding information necessary for appropriate financial processing of patients, including: follow-ups with primary care providers for referrals and authorizations; notifying insurance carriers of admissions; obtaining authorizations and verifying benefits eligibility.
  • Refers patients/families to Financial Counseling for updated and/or eligibility issues.
  • Works directly with RN, APRN, and MD level staff to notify of denials requiring further action.
  • Coordinates with Utilization Review for status designation of Outpatient/Inpatient Admissions.
  • Coordinates daily assignments and escalates clinic concerns to management team regarding authorization barriers.
  • Works directly with Insurance Provider Representatives, when necessary, in order to have outstanding authorization issues resolved.
  • Maintains abnormality tracking of outstanding issues, which cause delay and/or denial of authorization.

Financial Counselor:
  • Responsible for various account review work queues.
  • Communicates with insurance companies to obtain insurance benefits.
  • Communicates with other departments regarding patient eligibility and financial application status.
  • Support Financial Counselors with patient's/families' account inquiries.
  • Expert in EPIC billing system.
  • Interviews patients and/or families, in-person or by phone, to verify complete insurance and financial information, explain financial policies, complete appropriate financial evaluation forms.
  • Assists patients/ families with DSS and Financial Assistance process.
  • Determines guarantor's propensity to pay non-covered charges, as well as determine potential eligibility for financial assistance programs.
  • Establishes financial arrangements / payment plans with patients.
  • Identifies reason(s) for non-payment and follows-up to ensure resolution.

Financial Responsibility:
  • Verifies insurance plans using the various methods available such as RTE, Web-Based, & Telecommunications.
  • Investigates patient insurance coverage, facilitates certification, manages process to maximize payment from both commercial and managed care plans.
  • Follows-up with team member responsible for patient account to resolve outstanding financial issues.
  • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS.

Supervisory Responsibilities:
  • May be responsible to coordinate daily activities of the department; delegate assignments to staff; and serve as a primary resource to staff.
  • 1st level resource to staff and various leadership regarding daily processes and issues.
  • Active participant of minimum 1 hospital committee; shares departmental and/or organizational initiatives with team members.

Qualifications
Education and/or Experience Required:
  • High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
  • Healthcare experience required.

Education and/or Experience Preferred:
  • Bachelor's or Associate's Degree strongly preferred.
  • 2-4 years directly related experience required; 1 year of CT Children's direct related experience preferred.

License and/or Certification Required:
  • CHAA (Certified Healthcare Access Associate) required within 1 year.

Knowledge, Skills and Abilities:
Knowledge of:
  • Advanced knowledge of MS Word and Excel
  • ADT systems and Insurance Verification systems (EPIC preferred)
  • Knowledge of Managed Care, referral/pre-certification/ authorization, Denials, Patient Accounts and DSS.

Skills:
  • Computer, typing, data entry.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • Provide feedback to staff.

Ability to:
  • Handle a fast paced, high-volume environment.
  • Work in a team environment alongside multiple disciplines.
  • Coordinate workflows, anticipate and reassign/balance workloads.
  • Provide continued guidance and training to staff and delegate effectively.
  • Independently able to have crucial conversations with others/staff.

About Us
Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

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