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Head Of Ops Jobs (NOW HIRING)

Head of Ops

New York, NY ยท On-site

$200K - $250K/yr

About This Role The Head of Operations will design and own the physical infrastructure of Pickle ... Own the ops P&L: delivery margin, item protection/insurance, etc. Trust & Safety * Work with our CX ...

Report directly to Head of Ops Requirements * 5+ years of experience in technology, startups, consulting or a similar environment * 2+ years of experience in a startup or other resource-constrained ...

Report directly to Head of Ops Requirements * 5+ years of experience in technology, startups, consulting or a similar environment * 2+ years of experience in a startup or other resource-constrained ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

This is not a typical "Head of Ops" role. This is a scale inflection role. Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a ...

Proven experience in Operations /Business Operations /COO /Head of Ops roles * Legal education required * Strong execution mindset with extreme ownership * Experience in startup or scale-up ...

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How much do head of ops jobs pay per year?

As of Jun 10, 2026, the average yearly pay for head of ops in the United States is $159,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,000.00 and $170,000.00 per year, depending on experience, location, and employer.

What does a Head of Ops do?

A Head of Ops, or Head of Operations, is responsible for overseeing the daily operations of a company or department. They develop and implement efficient processes, manage teams, and ensure business goals are met. This role involves strategic planning, resource allocation, performance monitoring, and continuous improvement to optimize productivity. The Head of Ops often collaborates with other executives to support overall business growth and sustainability.

What are some of the main challenges a Head of Ops faces when aligning operations with overall business strategy?

One of the primary challenges for a Head of Ops is ensuring that operational processes and initiatives are closely aligned with the company's strategic objectives. This often involves balancing efficiency improvements with the flexibility needed to adapt to market changes, as well as fostering cross-departmental collaboration to break down silos. Additionally, Heads of Ops frequently manage large teams and must implement scalable systems that support both current needs and future growth. Staying agile while maintaining operational excellence is key to overcoming these challenges.

What is the difference between Head Of Ops vs Operations Manager?

AspectHead Of OpsOperations Manager
ResponsibilitiesStrategic planning, overseeing multiple departments, setting company-wide operational goalsManaging daily operations, supervising staff, implementing policies at department level
Required CredentialsOften requires extensive experience, leadership skills, and sometimes advanced degrees in business or managementTypically requires relevant experience and a bachelor's degree in business or related field
Work EnvironmentExecutive-level setting, collaborating with C-suite and senior leadershipOperational settings, working closely with team managers and staff

The Head Of Ops focuses on strategic, company-wide operational leadership, while the Operations Manager handles day-to-day management of operational activities. Both roles require strong leadership and operational knowledge, but differ mainly in scope and level of responsibility.

What are the key skills and qualifications needed to thrive as a Head of Ops, and why are they important?

To thrive as a Head of Ops, you need expertise in operations management, process optimization, and strategic planning, typically supported by a relevant degree and significant leadership experience. Familiarity with ERP systems, data analytics tools, and project management software is essential for overseeing complex workflows. Strong communication, problem-solving, and change management skills set exceptional leaders apart in this role. These skills and qualities are vital for driving operational efficiency, aligning teams, and achieving organizational goals.
More about Head Of Ops jobs
What cities are hiring for Head Of Ops jobs? Cities with the most Head Of Ops job openings:
What are the most commonly searched types of Of Ops jobs? The most popular types of Of Ops jobs are:
What states have the most Head Of Ops jobs? States with the most job openings for Head Of Ops jobs include:
Infographic showing various Head Of Ops job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Temporary. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $159,999 per year, or $76.9 per hour.
Head of Ops

Head of Ops

Pickle

New York, NY โ€ข On-site

$200K - $250K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 13 days ago


Job description

About Pickle
Pickle is a peer-to-peer rental marketplace unlocking the value of the billions of underutilized items sitting in consumers' closets. We make it easy to rent high-quality items exactly when you need them - with fast, convenient fulfillment and an on-demand experience that's as seamless as shopping.
We're building a new kind of commerce layer: one powered by dynamic local supply, where access is more convenient. Pickle is now live nationwide and scaling rapidly. Our marketplace already features 400K+ items, and we're just getting started. We're excited to extend our vision beyond fashion into every category.
We've raised $20M to date from FirstMark, Craft, Burst Capital, FJ Labs, and others.
About This Role
The Head of Operations will design and own the physical infrastructure of Pickle's marketplace. This is a zero-to-one buildout: the systems, networks, and partnerships that sit underneath every transaction don't fully exist yet. You will build them.
We're looking for someone who lives and breathes marketplaces. Who instinctively understands that every operational decision has two sides, and that the right fulfillment network doesn't just move items, it builds supply-side trust and unlocks demand. You've seen what happens when liquidity meets logistics friction, and you know how to fix it.
This isn't a role for someone who optimizes existing systems. It's for someone who has stared at a blank whiteboard and built the network from scratch. Who gets excited by the unit economics before the infrastructure exists, and who sees a neighborhood dry cleaner not as a vendor but as a distribution node.
What You'll Own
Fulfillment Architecture
  • Design and operate a logistics network that includes: on-demand courier, pick up/drop off locations, and national/regional shipping.
  • Negotiate volume-based contracts with courier partners (Uber, DoorDash, Roadie/UPS, regional carriers).

Drop Off Locations
  • Build Pickle's neighborhood-level network from scratch: drop-off/pickup points across dry cleaners, boutiques, lockers, coffee shops.
  • Procure, brand, and deploy Pickle's own transport fleet.

Dynamic Pricing & Unit Economics
  • Build and launch a dynamic pricing engine that aligns delivery cost with urgency, distance, and item value.
  • Own the ops P&L: delivery margin, item protection/insurance, etc.

Trust & Safety
  • Work with our CX lead to build and scale the full trust and safety framework: item verification, dispute resolution, fraud prevention, and item protection/insurance partnerships.

Requirements
  • 8+ years in operations, logistics, or marketplace strategy, with direct experience building and scaling multi-market logistics networks
  • Proven track record with asset-light, partner-operated networks (not warehouse ownership. We're building on aligned incentives, not fixed costs)
  • Experience with dual-sided marketplaces or peer-to-peer platforms; understands supply-side and demand-side dynamics simultaneously
  • Analytically sharp: you build unit economics models before you sign contracts and own the P&L
  • Track record of reducing cost per transaction meaningfully: through carrier negotiation, routing optimization, or network design
  • NYC-based; this is a hands-on, on-the-ground role.

Benefits
  • Competitive compensation and equity
  • Healthcare (Medical, Dental, Vision)
  • Take what you need paid time off
  • Meal Pal credits to cover the cost of lunch
  • Stipend to help set up your desk and office environment
  • Work directly with the founders and executive team
  • Professional coaching, training, and development
  • Grow with the company
  • Pickle credits for our employees, we love when the team uses Pickle!
  • Fun team events and company parties
  • Company offsites
  • Office space in NYC