Job Summary:
Tennis Channel is the only multiplatform destination dedicated solely to tennis year-round. They are seeking a Digital Network Operator to ensure seamless execution of digital operations, support DTC products, and maintain broadcast integrity while working collaboratively in a fast-paced environment.
Responsibilities:
โข Support the Tennis Channel+ and Pickleball TV apps as well as FAST channels.
โข Operate Tennis Channelโs streaming Content Management System.
โข Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations.
โข Work on a rotating schedule that includes nights, weekends, and swing shifts.
โข Operate the network router to ensure video feeds are being sent to their appropriate destination.
โข Actively communicate with third party vendors to ensure services are scheduled and running appropriately.
โข Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms.
โข Troubleshoot transmission errors, router issues, signal disruptions, and sync issues.
โข Execute daily content operations processes, including image replacement and descriptions as well as video replay replacement to maintain high-quality content delivery.
โข Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience.
โข Respond professionally and effectively to consumer inquiries regarding the DTC products with Tennis Channel Customer Service.
Qualifications:
Required:
โข 3 years of experience in live streaming operations desired
โข Extensive experience operating Content Management Systems for live streaming
โข Understanding of Broadcast Master Control and Transmission
โข Strong understanding of digital delivery platforms and protocols
โข Must be able to process information from many different sources such as transmission vendors, league offices, as well as Tennis Channel internal teams.
โข Deep operational knowledge of Apple TV, Roku, Tablets, iPhones, Androids, iPads, laptops, and Smart TVโs
Preferred:
โข 5 years of experience in broadcast television is a plus
โข Understanding of live sports broadcast is a plus
โข Experience operating Amagi Cloudport a plus
โข Experience with SRT, HLS, and DASH, desired
Company:
Tennis Channel is the only multiplatform destination dedicated solely to tennis year-round. Founded in 2001, the company is headquartered in Santa Monica, USA, with a team of 51-200 employees. The company is currently Growth Stage.