$17.25 - $23.25/hr
As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get ... This role reports to the Head of Client Experience. What You'll Do * Engage with customers across ...
Quick apply
$17.25 - $23.25/hr
As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get ... This role reports to the Head of Client Experience. What You'll Do * Engage with customers across ...
Monroe Township, NJ · On-site
$17.75 - $23.75/hr
As a Customer Support Specialist, you will thrive in a call center environment, providing ... Adhere to work standards set by the department head, manager, and/or supervisor. Escalate issues ...
Monroe Township, NJ · On-site
$17.75 - $23.75/hr
As a Customer Support Specialist, you will thrive in a call center environment, providing ... Adhere to work standards set by the department head, manager, and/or supervisor. Escalate issues ...
$100 - $150/hr
Current tenure as a Head of, or Director in Customer Support or CX. * Technical Complexity: Experience managing a complex support organization and overseeing a multi-layered tech stack. * Strategic ...
$100 - $150/hr
Current tenure as a Head of, or Director in Customer Support or CX. * Technical Complexity: Experience managing a complex support organization and overseeing a multi-layered tech stack. * Strategic ...
Lenexa, KS · On-site
$17 - $22.75/hr
We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day ... Perform a variety of activities that result in one call resolution for inbound customer support ...
Lenexa, KS · On-site
$17 - $22.75/hr
We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day ... Perform a variety of activities that result in one call resolution for inbound customer support ...
Lenexa, KS · Hybrid
$16.75 - $22.50/hr
We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day ... Perform a variety of activities that result in one call resolution for inbound customer support ...
Quick apply
Lenexa, KS · Hybrid
$16.75 - $22.50/hr
We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day ... Perform a variety of activities that result in one call resolution for inbound customer support ...
Lenexa, KS · Hybrid
$17 - $22.75/hr
We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day ... Perform a variety of activities that result in one call resolution for inbound customer support ...
Lenexa, KS · Hybrid
$17 - $22.75/hr
We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day ... Perform a variety of activities that result in one call resolution for inbound customer support ...
Mineral Wells, TX · On-site
$14.07 - $14.50/hr
Must be able to bend, stoop, kneel, crouch, squat, lift at least 25 lbs, reach over head, and sit for an extended period of time.
Mineral Wells, TX · On-site
$14.07 - $14.50/hr
Must be able to bend, stoop, kneel, crouch, squat, lift at least 25 lbs, reach over head, and sit for an extended period of time.
Nashville, TN · On-site
$50K - $60K/yr
Customer Support Specialist At Baseline, our growth doesn't just come from acquiring new clients-it ... You need to be able to switch gears quickly while keeping a cool head and a sharp focus on what ...
Nashville, TN · On-site
$50K - $60K/yr
Customer Support Specialist At Baseline, our growth doesn't just come from acquiring new clients-it ... You need to be able to switch gears quickly while keeping a cool head and a sharp focus on what ...
... support our mission-critical naval operations. This position is located on-site in Newport, RI ... Demonstrated experience working as a Branch Head, Customer Advocate, or Division/Department Head ...
... support our mission-critical naval operations. This position is located on-site in Newport, RI ... Demonstrated experience working as a Branch Head, Customer Advocate, or Division/Department Head ...
Savannah, GA · On-site
$150 - $200/hr
Gulfstream Aerospace Corporation This position is for a Group Head II role within the Customer Support organization. Candidates must have either 8 years of experience within a single engineering ...
Savannah, GA · On-site
$150 - $200/hr
Gulfstream Aerospace Corporation This position is for a Group Head II role within the Customer Support organization. Candidates must have either 8 years of experience within a single engineering ...
Las Vegas, NV · On-site
Why this role is awesome Customer Support at Vay is not a call center. It's a core operational function and the voice of the customer inside the business. The Head of Customer Experience leads Vay ...
Las Vegas, NV · On-site
Why this role is awesome Customer Support at Vay is not a call center. It's a core operational function and the voice of the customer inside the business. The Head of Customer Experience leads Vay ...
Minneapolis, MN · Remote
The Customer Support Engineer, reporting to the Head of Customer Support Manager and working closely with the engineering teams, is a role vital to the successful delivery of Whitefox customer ...
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Minneapolis, MN · Remote
The Customer Support Engineer, reporting to the Head of Customer Support Manager and working closely with the engineering teams, is a role vital to the successful delivery of Whitefox customer ...
OR · On-site
We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices ...
OR · On-site
We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices ...
$105K - $115K/yr
As Manager of Customer Support, you'll lead a team of Technical Customer Support Specialists while ... Surface insights to the Head of CS and advocate for the resources your team needs to hit them. L2 ...
$105K - $115K/yr
As Manager of Customer Support, you'll lead a team of Technical Customer Support Specialists while ... Surface insights to the Head of CS and advocate for the resources your team needs to hit them. L2 ...
Santa Clara, CA · On-site
Head of Customer Programs Location: Santa Clara, CA (On-site/Hybrid) Reports To: CEO Role Summary ... Partner with Sales to support contract closures (SoWs) and collaborate with Marketing to translate ...
Santa Clara, CA · On-site
Head of Customer Programs Location: Santa Clara, CA (On-site/Hybrid) Reports To: CEO Role Summary ... Partner with Sales to support contract closures (SoWs) and collaborate with Marketing to translate ...
Dallas, TX · On-site
$15.75 - $21.50/hr
The role reports to the Head of Customer Support who provides guidance, support and leadership, and it partners closely with the wider CX team to ensure the success of every customer. We're looking ...
Quick apply
Dallas, TX · On-site
$15.75 - $21.50/hr
The role reports to the Head of Customer Support who provides guidance, support and leadership, and it partners closely with the wider CX team to ensure the success of every customer. We're looking ...
Dallas, TX · On-site
$15.75 - $21.50/hr
The role reports to the Head of Customer Support who provides guidance, support and leadership, and it partners closely with the wider CX team to ensure the success of every customer. We're looking ...
Dallas, TX · On-site
$15.75 - $21.50/hr
The role reports to the Head of Customer Support who provides guidance, support and leadership, and it partners closely with the wider CX team to ensure the success of every customer. We're looking ...
Pittsburgh, PA · On-site
$20/hr
Customer Support Specialist Be the Voice of Witt. Help Customers. Grow Your Career. Are you a ... Problem solver with a positive attitude - You tackle challenges head-on and always look for ...
Pittsburgh, PA · On-site
$20/hr
Customer Support Specialist Be the Voice of Witt. Help Customers. Grow Your Career. Are you a ... Problem solver with a positive attitude - You tackle challenges head-on and always look for ...
Pittsburgh, PA · On-site
$20/hr
Customer Support Specialist Be the Voice of Witt. Help Customers. Grow Your Career. Are you a ... Problem solver with a positive attitude You tackle challenges head-on and always look for solutions.
Pittsburgh, PA · On-site
$20/hr
Customer Support Specialist Be the Voice of Witt. Help Customers. Grow Your Career. Are you a ... Problem solver with a positive attitude You tackle challenges head-on and always look for solutions.
Pittsburgh, PA · On-site
$20/hr
Customer Support Specialist Be the Voice of Witt. Help Customers. Grow Your Career. Are you a ... Problem solver with a positive attitude You tackle challenges head-on and always look for solutions.
Pittsburgh, PA · On-site
$20/hr
Customer Support Specialist Be the Voice of Witt. Help Customers. Grow Your Career. Are you a ... Problem solver with a positive attitude You tackle challenges head-on and always look for solutions.
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
Cities with the most Head Customer Support job openings:
The most popular types of Customer Support jobs are:
States with the most job openings for Head Customer Support jobs include:
For Head Customer Support jobs, the most frequently searched job titles are:
Miami, FL
$17.25 - $23.25/hr
Full-time
Medical, Dental, Vision, PTO
Re-posted 21 days ago
Engage with customers across various channels to understand their needs and provide effective solutions.
Assist customers in navigating and utilizing the company's software solutions effectively.
Troubleshoot and resolve customer issues to ensure quick and satisfactory outcomes.
About Playbypoint
We're a rapidly expanding startup at the forefront of the racquet sports industry. At Playbypoint, we specialize in providing innovative enterprise software solutions that empower clubs, players, and coaches to streamline their operations and enhance their game. We're backed by top investors, trusted by leading clubs, and scaling fast – and we're looking for passionate individuals to join us in revolutionizing the racquet sports world with cutting-edge software.
About the Role
This role is in-office in our Coconut Grove headquarters.
As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get the absolute most out of our platform. You'll be the friendly and knowledgeable guide, assisting clients, troubleshooting issues, and ensuring they have a seamless and positive experience with our products and services. This is an exciting opportunity to make a significant impact in a cutting-edge industry if you're enthusiastic about sports, technology, and delivering exceptional support.
This role reports to the Head of Client Experience.
What You'll Do
Engage with customers across various channels (telephone, email, and chat) to deeply understand their needs and provide effective solutions.
Become a product expert, assisting customers in navigating and utilizing our software solutions effectively.
Troubleshoot and resolve customer issues efficiently, ensuring quick and satisfactory outcomes.
Actively contribute to the development of customer support best practices and resources, helping us continuously improve.
Provide valuable feedback to the management team on market trends and customer needs, influencing future product development.
You're a Great Fit If You Have:
Fluency in English (fluent in Spanish is a significant plus!).
2+ years of proven success in a customer support or customer service role, with a strong preference for experience within a SaaS environment.
Familiarity with software applications and technology, and the ability to clearly articulate the value proposition of our solutions.
Excellent communication and presentation skills, with the ability to engage and build rapport with clients.
Strong problem-solving abilities and an exceptional attention to detail.
Self-motivation, results-oriented, and able to thrive in a fast-paced startup environment.
Strong organizational and time management skills.
Experience with Intercom or similar customer support software is a plus.
A genuine passion for sports and a basic understanding of the racquet sports industry is a definite plus!
Why Join Playbypoint?
Impactful Work: Be part of a team that's genuinely revolutionizing the racquet sports industry.
Growth Opportunities: Work closely with a passionate and fun team in a rapidly scaling business, with opportunities for professional development.
Comprehensive Benefits: We offer competitive salaries, health, dental, and vision insurance.
Supportive Culture: Thrive in a dynamic and collaborative work environment where innovation and customer satisfaction are top priorities.
Parental Leave: We offer six weeks of paid parental leave to support new parents.
Paid Time Off: US-based employees are eligible for unlimited PTO, as long as it does not exceed two consecutive weeks or interfere with work responsibilities.
Ready to serve up some serious support? If you are a self-motivated individual with a passion for customer success and racquet sports, we want to hear from you. Apply now and let’s change the game together.
