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Vp Customer Service Customer Support Jobs (NOW HIRING)

Clio

VP, Global Customer Support

$261K - $485K/yr

Vice President Of Global Customer Support Clio is the global leader in legal AI, trusted by ... As legal work is rebuilt around AI, the expectations customers hold for service are being rebuilt ...

Tapcheck

VP, Customer Success

$141K - $181K/yr

Customer Support, Onboarding, Customer Success, Account Management, and Payment Operations ... servicing), building capacity planning in collaboration with sales to staff, manage and measure ...

Enseo

VP, Customer Success

Plano, TX · On-site

$200 - $250/hr

Build a scalable Customer Success organization capable of supporting continued company growth ... Establish customer segmentation, engagement models, and service delivery standards aligned with ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

Partner effectively with Sales, Services, Product, and R&D teams to deliver on customer outcomes ... Support for upsell, cross-sell, and renewal efforts * Process Improvement: Identify and implement ...

Clio

VP, Global Customer Support

$141K - $181K/yr

As legal work is rebuilt around AI, the expectations customers hold for service are being rebuilt ... We are seeking a Vice President of Global Customer Support to define and lead the multi-year ...

Exa Corporation

VP, Customer Experience

San Francisco, CA · On-site

$163K - $209K/yr

... services, who rely on Exa as the information-discovery layer behind their products and internal ... Support: Oversee technical/customer support, setting the standards, tooling, and staffing model ...

Alethea

VP, Customer Sucess

New York, NY

$151K - $194K/yr

Position Overview Alethea is hiring a VP of Customer Success to take our client/account management ... of services, including generous Mental Wellbeing support. * Flexible vacation, sick leave ...

Workiva

VP of Customer Experience

$141K - $181K/yr

This role is the strategic counterpart to our VP of Customer Success and VP of Solution Success ... Expand and optimize self-service and hybrid experiences, AI-assisted support workflows, and ...

Capitolis

VP, Customer Success

Manhattan, NY · On-site

$250/hr

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our ... A professional services background is a strong plus, particularly given our focus on enterprise ...

Fireblocks

VP, Customer Success

Manhattan, NY · On-site

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our ... A professional services background is a strong plus, particularly given our focus on enterprise ...

Sapiens

VP Customer Success

OR · On-site +1

We are building a new Customer Success team and are hiring a VP of Customer Success to own our most ... You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the ...

HirexHire

VP of Customer Growth

Elk Grove Village, IL

$136K - $174K/yr

Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service ... supported them. * Experience building CS-as-revenue models: CSM incentive design, expansion ...

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How much do vp customer service customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for vp customer service customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

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For Vp Customer Service Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Vp Customer Service Customer Support job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

VP, Global Customer Support

Remote

Clio
See more jobs at Clioexternal

$261K - $485K/yr

Other

Medical, Dental, Vision

Posted 22 days ago

Job description

Vice President Of Global Customer Support

Clio is the global leader in legal AI, trusted by hundreds of thousands of legal professionals across 130+ countries and having surpassed $500M ARR in 2026. As legal work is rebuilt around AI, the expectations customers hold for service are being rebuilt with it — and this role sits at the center of that shift.

We are seeking a Vice President of Global Customer Support to define and lead the multi-year strategy for how Clio serves its customers worldwide. You will own the end-to-end support experience across Clio's core practice management platform and Clio Work, our intelligent Legal AI assistant, leading a 150+ person global organization across five locations and a portfolio of AI agents operating alongside them.

This is an executive mandate to reimagine support, not optimize it. You will build a model where every Clion is focused on the complex, high-value interactions that require real expertise, judgment, and relationship depth — while AI agents handle the rest at scale. You'll own the P&L for global support, set the operating standard for service quality across the company, and establish support as a durable growth engine and competitive differentiator rather than a cost center.

You will report to the SVP, Customer Success, sit on the CX leadership team, and partner directly with Product, R&D, Revenue, and the executive team on the decisions that shape the customer experience. You'll present results and strategy to the C-suite and the board.

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
  • Flexible time off policy, with an encouraged 20 days off per year.
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The on-target earnings (OTE) salary range for this role is $261,200 to $485,000 reflecting base salary plus variable compensation at 100% attainment. Variable compensation is not guaranteed and will depend on individual, team, or company performance. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

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