Head Corporate Access Jobs (NOW HIRING)

• Exceptional employee experience: Team members have reliable technology, responsive support, and the access and equipment they need to be productive from day one.

• Scalable and proactive operations: Corporate IT supports Flow's continued growth while reducing recurring issues through automation, self-service, documentation, and root-cause problem solving.

• Secure, well-managed technology: Flow maintains strong controls over identities, devices, applications, assets, vendors, and data without creating unnecessary friction for employees.

• Responsible technology enablement: New technologies, including AI-enabled tools, are centrally governed, responsibly deployed, effectively adopted, and tied to measurable business value.

• Financial discipline: IT spend is visible, budgeted, and optimized - no surprise renewals, no license waste, no untracked cloud cost growth.

Strategy, Budget & Financial Operations

• Develop and execute Flow's Corporate IT strategy, roadmap, operating model, and budget in support of company growth.

• Build and maintain the annual Corporate IT budget - tracking spend by category (hardware, software/SaaS, professional services, telecom, cloud) - and flag variances early.

• Own the SaaS renewal calendar: surface renewals well in advance, flag price increases, and recommend renegotiation or replacement where warranted.

• Support Finance on audit requests, spend reconciliation, and cost reporting.

Employee Experience & IT Operations

• Lead global employee IT support, balancing responsive issue resolution with proactive service improvement and problem prevention; serve as the escalation point for the most complex issues.

• Own the employee technology lifecycle: onboarding, role changes, offboarding, identity and access, equipment deployment, maintenance, refresh, recovery, and secure disposal.

• Establish clear service levels, metrics, escalation paths, incident processes, and communications for Corporate IT.

• Maintain an accurate inventory of corporate devices, applications, licenses, owners, contracts, and renewal dates.

• Own virtual global communication technology (e.g., town halls), delivering high-quality, resilient solutions that keep team members connected and informed.

Identity, Access & Security

• Own the architecture and governance of identity systems - SSO/SAML configuration, app provisioning, Google Workspace organizational structure and admin policy, RBAC, access tiers, and least-privilege design.

• Own identity governance: periodic access reviews, privilege audits, and lifecycle policy enforcement - the team executes day-to-day provisioning against your standards.

• Partner with Security to protect Flow's corporate technology environment: secure configurations, endpoint standards, patching, monitoring, incident response, employee education, and practical risk-based policies.

• Develop and enforce policies covering acceptable use, endpoint standards, AI usage, and data protection - practical, enforceable, and right-sized for Flow's scale.

Enterprise AI Enablement

• Own governance of Flow's enterprise AI tool ecosystem - LLM platforms, AI-assisted developer environments, and internally built AI-powered tools: vendor relationships, licensing, access control, and secure configuration.

• Establish org-wide best practices for safe AI adoption; monitor usage for compliance, privacy, and data-protection risk.

• Lead evaluation and rollout of new AI and automation tools in partnership with Security, Legal, Finance, People, Product, Engineering, and Data; stay current on the landscape and bring adoption recommendations to leadership.

Automation & Self-Service

• Improve employee productivity by automating recurring IT workflows, expanding self-service, and simplifying how team members request technology and support.

• Design - and where needed, build - automation for user provisioning and access requests, monitoring and alerting, and IT spend reporting and operational dashboards for leadership.

Team & Cross-Functional Leadership

• Build, lead, and develop a high-performing Corporate IT team; determine the right mix of internal talent, managed service providers, and specialist partners.

• Serve as senior technical mentor to IT support staff - technical guidance, escalation support, professional development.

• Own documentation standards: runbooks, SOPs, and system inventories that are complete, accurate, and maintained.

• Partner with Property IT to define ownership, coordinate shared systems and vendors, support new openings, and manage incidents or projects that span corporate and community technology.

• Significant experience leading Corporate IT, IT Operations, Digital Workplace, or Enterprise Technology - including building and scaling IT in a high-growth, distributed, or global organization.

• Deep knowledge of modern identity and access management - SSO, SAML, RBAC, Google Workspace administration - and endpoint/MDM policy design (Jamf, Addigy, JumpCloud, or equivalent).

• Direct experience governing enterprise AI tools at an organizational level - access control, usage monitoring, vendor management, and policy enforcement.

• Strong understanding of corporate security fundamentals: identity and access, endpoint protection, vulnerability remediation, third-party risk, and incident response.

• Experience managing technology vendors, enterprise agreements, budgets, renewals, and software-license utilization; comfortable with Finance-facing reporting.

• Experience using automation, integrations, self-service, or AI to improve IT operations and employee productivity - with the technical depth to architect and direct the work personally.

• Demonstrated success improving employee onboarding, support quality, equipment lifecycle management, and technology reliability.

• Ability to translate business needs into clear technology priorities, investments, policies, and execution plans; strong communication across technical, operational, and executive audiences.

• A pragmatic, player-coach leadership style that balances security, consistency, employee experience, cost, and business velocity - willing to step into operational details or critical incidents when needed.

• Strong alignment with Flow's values: Grow, Ship Now, Act Like an Owner, and Relentlessly High Standards.

• Hospitality, multifamily, retail, coworking, or another business with both corporate and distributed property or site technology.

• Supporting employees, equipment, and vendors across multiple countries and time zones.

• Hands-on scripting or development ability (Python or equivalent) - building or maintaining internal automation, integrations, or AI-powered tools.

• Cloud platform experience (GCP, AWS, or Azure) and cloud cost management / FinOps practices.

• ITSM platform administration (Freshservice, Jira Service Management, or equivalent); UCaaS/VoIP platforms (Zoom Phone, RingCentral, or equivalent).

• Bilingual English/Spanish.

• Define and scale the corporate technology foundation for a growing global organization.

• Help shape how Flow uses AI, automation, and emerging technologies across the company.

• Work at the intersection of technology, hospitality, real estate, workplace experience, and community operations.

• Improve the everyday experience of every Flow team member.

• Build the systems, team, partnerships, and standards that will support Flow's next stage of growth.