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Hdi Jobs (NOW HIRING)

ETCHED LLC

PCB Layout Engineer

San Jose, CA

$2K/mo

Manage the design of complex High-Density Interconnect (HDI) PCB stack-ups for multi-layer boards. Integrate blind/buried vias and microvias to meet the advanced technological requirements of data ...

Etched

PCB Layout Engineer

San Jose, CA · On-site

$150K - $275K/yr

Manage the design of complex High-Density Interconnect (HDI) PCB stack-ups for multi-layer boards. Integrate blind/buried vias and microvias to meet the advanced technological requirements of data ...

Etched

Senior Layout PCB Engineer

Cupertino, CA · On-site

$2K/mo

Manage the design of complex High-Density Interconnect (HDI) PCB stack-ups for multi-layer boards. Integrate blind/buried vias and microvias to meet the advanced technological requirements of data ...

Etched

Senior Layout PCB Engineer

Cupertino, CA · On-site

$2K/mo

Manage the design of complex High-Density Interconnect (HDI) PCB stack-ups for multi-layer boards. Integrate blind/buried vias and microvias to meet the advanced technological requirements of data ...

Beacon Health System

Health Data Intell Architect

Granger, IN · On-site

$57.25 - $73.50/hr

This position will lead the Oracle Health Data Intelligence (HDI) initiative at Beacon. Will be responsible for hands on delivery, architecting strategies, troubleshooting issues that arise, and ...

Centuria

Program Manager

Alexandria, VA · On-site

HDI Support Center Director is preferred. - Fifteen (15) years of management experience or equivalent combination of education and experience. - BA/BS in Computer Science, Engineering, Mathematics ...

Centuria

Service Desk Manager

Alexandria, VA · On-site

HDI Support Center Manager is preferred. Company : A privately held, Service Disabled Veteran Owned Small Business . Founded in 2001, the company is headquartered in Reston, USA, with a team of 201 ...

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$18

$56

$94

How much do hdi jobs pay per hour?

As of May 31, 2026, the average hourly pay for hdi in the United States is $56.90, according to ZipRecruiter salary data. Most workers in this role earn between $46.39 and $64.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an HDI Support Center Analyst, and why are they important?

To thrive as an HDI Support Center Analyst, you need strong troubleshooting abilities, customer service expertise, and a solid understanding of IT support principles, often backed by an HDI certification or related training. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Outstanding communication, patience, and problem-solving skills help analysts manage user expectations and resolve issues efficiently. These competencies ensure effective issue resolution, high customer satisfaction, and streamlined IT support operations.

What are some common challenges faced by HDI Support Center Analysts, and how can they effectively overcome them?

HDI Support Center Analysts often encounter challenges such as managing high volumes of support tickets, handling difficult customer interactions, and keeping up with rapidly changing technologies. To effectively overcome these hurdles, it's important to develop strong organizational skills, maintain clear communication, and leverage available knowledge bases and resources. Regular training and participation in team meetings also help analysts stay updated and collaborate efficiently with colleagues, ensuring prompt and accurate issue resolution.

What are HDI jobs?

HDI jobs refer to roles related to the Help Desk Institute (HDI), a professional association and certification body for technical support professionals. Common HDI positions include help desk analyst, support center manager, and technical support specialist. These roles focus on providing IT support, troubleshooting technical issues, and ensuring customer satisfaction through effective service management. HDI-certified professionals are recognized for their expertise in support center best practices, customer service, and IT service management. HDI jobs are found across various industries, including technology, healthcare, finance, and education.

What is the difference between Hdi vs Network Security Specialist?

AspectHdiNetwork Security Specialist
Required CertificationsCompTIA Security+, CISSP (optional)CompTIA Security+, CISSP, CEH
Work EnvironmentIT departments, insurance, or healthcare sectorsIT security teams, cybersecurity firms
Industry UsageInsurance, healthcare, IT servicesCybersecurity, IT consulting

Hdi professionals focus on healthcare data security and compliance, often working within insurance or healthcare sectors. Network Security Specialists have a broader cybersecurity role, protecting networks across various industries. While both roles require security certifications, Network Security Specialists typically have more advanced certifications like CISSP or CEH. The choice depends on whether you prefer healthcare-specific security or general cybersecurity expertise.

More about Hdi jobs
What cities are hiring for Hdi jobs? Cities with the most Hdi job openings:
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Hdi jobs near you
Infographic showing various Hdi job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $118,357 per year, or $56.9 per hour.
Information Technology Support Specialist

Information Technology Support Specialist

Alpha Omega

Silver Spring, MD • On-site

Full-time

Posted 3 days ago

Job description

Job Summary:
Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. They are seeking an experienced Information Technology Support Specialist to provide Tier 1 and Tier 2 technical support in a fast-paced enterprise IT environment, assisting end users with hardware, software, and general IT operational support.
Responsibilities:
• Provide Tier 1 and Tier 2 technical support for desktop systems, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, image, deploy, and maintain Windows-based workstations and associated equipment.
• Perform basic Windows administration tasks including user account support, password resets, group membership management, and Active Directory administration.
• Respond to requests for technical assistance via phone, e-mail, in person, or the NCEI Jira ticketing application.
• Support walk-up requests from NCEI employees when it is not feasible for the employee to submit a support request.
• Provide incident and problem management for all issues reported by creating, updating, and managing requests.
• Diagnosing and troubleshoot end-user workstation issues and provide appropriate solutions.
• Follow-up with end users to provide status updates meeting expected service level targets.
• Manage and maintain accountability for all physical Government-owned IT property and associated assets.
• Coordinate onboarding and offboarding logistics for arriving and departing NCEI employees, including workstation setup, equipment issuance, and equipment recovery.
• Manage conference room technology and configurations in coordination with Admin LAN staff.
• Administer and maintain inventories of physical IT peripherals and user equipment, ensuring appropriate stock levels are maintained at all times within the MD location.
• Manage, monitor, deploy, track, and recover YubiKeys and associated authentication devices for users throughout their lifecycle.
• Coordinate shipping, receiving, tracking, and disposition of IT assets.
• Configure and establish desk setups and workstation configurations to support operational and user requirements.
• Coordinate office equipment moves, workstation reconfigurations, and physical IT support activities as needed.
• Escalate service requests in accordance with established procedures and document escalation or resolution as appropriate.
• Address assigned incidents and problems in a timely manner, consistent with applicable SLAs and established protocols.
• Work independently and with minimal supervision.
• Adhere to NCEI change, configuration, and security guidelines.
Qualifications:
Required:
• Minimum Years of Overall Experience: 2
• Minimum Years of Specific Experience in Field: 2
• Excellent problem-solving skills and broad understanding of relationships between hardware and applications.
• Professional communication skills with the ability to explain technical concepts to users and customers.
• Ability to follow through on open issues and handle multiple priorities in a fast-paced environment.
• Experience supporting Microsoft Windows operating systems and enterprise desktop environments.
• Familiarity with Active Directory, Microsoft Office / Microsoft 365, desktop imaging, and hardware troubleshooting.
• Experience with IT inventory management and asset tracking.
• Ability to lift and move IT equipment up to 50 lbs.
• Education Requirement with specific field of study: Associate Degree in Information Technology, Computer Science, MIS, Business, or Related Technical Field.
• CompTIA A+, Network+, or similar certification.
• HDI Certificate (Customer Service Representative (HDI-CSR), Support Center Analyst (HDI-SCA), or HDI Desktop Advanced Support Technician (HDI-DAST)).
Preferred:
• Experience supporting Windows 10 and Windows 11 environments.
• Experience supporting conference room technologies and collaboration tools.
• Experience using ITSM ticketing tools such as Atlassian Jira or similar platforms.
• Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support.
• Experience working in enterprise or government IT environments.
Company:
Alpha Omega delivers mission-focused solutions to ensure our nation’s continued global leadership. Founded in 2010, the company is headquartered in Vienna, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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