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Hdi Jobs (NOW HIRING)

Centuria

Program Manager

Alexandria, VA · On-site

HDI Support Center Director is preferred. • Fifteen (15) years of management experience or equivalent combination of education and experience. • BA/BS in Computer Science, Engineering ...

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

Help Desk Institute (HDI) certification, such as HDI Support Center Manager (HDI-SCM), HDI Support Center Team Lead (HDI-SCTL), or equivalent. * Experience supporting Space Force, Air Force, or other ...

New

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

$80K - $120K/yr

Help Desk Institute (HDI) certification, such as HDI Support Center Manager (HDI-SCM), HDI Support Center Team Lead (HDI-SCTL), or equivalent * Experience supporting Space Force, Air Force, or other ...

New

Etched

Senior Layout PCB Engineer

Cupertino, CA · On-site

$2.0K/mo

Manage the design of complex High-Density Interconnect (HDI) PCB stack-ups for multi-layer boards. Integrate blind/buried vias and microvias to meet the advanced technological requirements of data ...

A&T Systems

Service Desk Technician

MD · On-site

HDI Support Center Analyst (HDI-SCA) * HDI Customer Service Representative (HDI-CSR) * Microsoft or other industry-recognized desktop support certifications Preferred Qualifications * Experience ...

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Hdi information

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$18

$56

$94

How much do hdi jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for hdi in the United States is $56.90, according to ZipRecruiter salary data. Most workers in this role earn between $46.39 and $64.90 per hour, depending on experience, location, and employer.

What is an hdi?

HDI jobs refer to roles related to the Help Desk Institute (HDI), a professional association and certification body for technical support professionals. Common HDI positions include help desk analyst, support center manager, and technical support specialist. These roles focus on providing IT support, troubleshooting technical issues, and ensuring customer satisfaction through effective service management. HDI-certified professionals are recognized for their expertise in support center best practices, customer service, and IT service management. HDI jobs are found across various industries, including technology, healthcare, finance, and education.

What are the key skills and qualifications needed to thrive as an HDI Support Center Analyst?

To thrive as an HDI Support Center Analyst, you need strong troubleshooting abilities, customer service expertise, and a solid understanding of IT support principles, often backed by an HDI certification or related training. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Outstanding communication, patience, and problem-solving skills help analysts manage user expectations and resolve issues efficiently. These competencies ensure effective issue resolution, high customer satisfaction, and streamlined IT support operations.

What is the difference between Hdi vs Network Security Specialist?

AspectHdiNetwork Security Specialist
Required CertificationsCompTIA Security+, CISSP (optional)CompTIA Security+, CISSP, CEH
Work EnvironmentIT departments, insurance, or healthcare sectorsIT security teams, cybersecurity firms
Industry UsageInsurance, healthcare, IT servicesCybersecurity, IT consulting

Hdi professionals focus on healthcare data security and compliance, often working within insurance or healthcare sectors. Network Security Specialists have a broader cybersecurity role, protecting networks across various industries. While both roles require security certifications, Network Security Specialists typically have more advanced certifications like CISSP or CEH. The choice depends on whether you prefer healthcare-specific security or general cybersecurity expertise.

What are some common challenges faced by HDI Support Center Analysts, and how can they effectively overcome them?

HDI Support Center Analysts often encounter challenges such as managing high volumes of support tickets, handling difficult customer interactions, and keeping up with rapidly changing technologies. To effectively overcome these hurdles, it's important to develop strong organizational skills, maintain clear communication, and leverage available knowledge bases and resources. Regular training and participation in team meetings also help analysts stay updated and collaborate efficiently with colleagues, ensuring prompt and accurate issue resolution.
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Hdi jobs near you
Infographic showing various Hdi job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $118,357 per year, or $56.9 per hour.

Help Desk Technician - Mid-Level & Senior-Level (2 Openings)

ActioNet

Vienna, VA

$112K/yr

Full-time

Posted 3 days ago

New

Job description

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

Summary:
We are hiring for two (2) Help Desk Technician positions at the Mid-Level and Senior-Level. These roles provide technical support to end users by diagnosing, troubleshooting, documenting, and resolving computer, application, system, device, access, and performance issues. The ideal candidates will have strong customer service and technical troubleshooting skills, experience working with help desk systems and IT service management processes, and the ability to resolve issues efficiently while meeting established service level standards. Senior-level candidates will also help analyze help desk performance, support escalated issues, and mentor less experienced team members.

Location:
Washington, DC or Gaithersburg, MD

Salary:
Up to $112,000, commensurate with experience and position level

Clearance:
Q Clearance is required for approximately 75% of staff in these positions. Candidates without an active Q Clearance may be considered for positions that do not require Q access.

Education:

  • Senior-Level: Bachelor’s degree from an accredited university or college in a technical discipline.
  • Mid-Level: Associate’s degree from an accredited university or college in a technical discipline.

Mid-Level Help Desk Technician (Level III):

  • Minimum of three (3) years of experience performing help desk and technical support activities.
  • Experience identifying, researching, troubleshooting, and resolving complex technical problems.
  • Experience providing technical support to end users for computers, applications, systems, devices, hardware, access, and performance issues.
  • Experience documenting, tracking, and monitoring incidents and problems using applicable help desk, ticketing, or IT service management systems.
  • Experience responding to telephone, email, chat, and online technical support requests.
  • Experience coordinating with other technical teams, specialists, and support groups to resolve issues.
  • Ability to handle escalated issues and more complex technical problems.
  • Ability to train, coach, or assist less experienced team members.
  • Strong customer service, communication, troubleshooting, and problem-solving skills.

Senior-Level Help Desk Technician (Level IV):

  • Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
  • Experience responding to end-user phone, email, chat, and online support requests.
  • Experience troubleshooting and resolving computer, application, system, device, access, hardware, and performance issues.
  • Experience documenting incidents and service requests using help desk, ticketing, or IT service management systems.
  • Experience advising users on methods, steps, and actions to resolve issues and prevent recurring problems.
  • Experience escalating issues to appropriate technical teams or support levels to achieve resolution.
  • Experience supporting software and device installations, upgrades, user profile setup, and password resets.
  • Experience meeting established service level agreements (SLAs) for response time, resolution, quality, and customer satisfaction.
  • Experience gathering and analyzing help desk metrics to evaluate performance and identify trends, recurring issues, and areas for improvement.
  • Experience supporting escalated and complex technical issues.
  • Ability to mentor, coach, and provide technical guidance to junior and mid-level help desk personnel.
  • Strong customer service, communication, analytical, and problem-solving skills.

Preferred Certifications:

  • HDI Support Center Analyst (HDI-SCA)
  • HDI Desktop Support Technician (HDI-DST)
  • HDI Support Center Manager (HDI-SCM) – preferred for Senior-Level candidates
  • ITIL 4 Foundation
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • ServiceNow Certified System Administrator
  • Certified ScrumMaster (CSM) or equivalent Agile certification

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! 

Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do: 
  • We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters 
  • We are committed to our customers by driving and sustaining Service Delivery Excellence 
  • We are committed to give back to our Community, help others and make the world a better place for our next generation 
ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022).   We have 98% of Customer retention rate.  We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.  Are you ready to make a difference? 
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
********Direct Applicants, only.  No Agencies, No third-party recruiters, please******** 

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