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Training and Development Manager

Chicago, IL ยท On-site

$145 - $160/hr

With Xcelerate29, HDI is shaping its future by becoming a Trusted Global Player, achieving Next-level Excellence, and building a Forward-thinking Organisation. This direction helps HDI Global lead ...

New

$145 - $160/hr

With Xcelerate29, HDI is shaping its future by becoming a Trusted Global Player, achieving Next-level Excellence, and building a Forward-thinking Organisation. This direction helps HDI Global lead ...

New

Equine Claims Specialist About HDI Global Insurance Company HDI Global Insurance Company is a commercial property and casualty insurer headquartered in Chicago, IL. We are a wholly owned subsidiary ...

Risk Engineer

$100K - $130K/yr

Risk Engineer HDI Global Insurance Company is a commercial property and casualty insurer headquartered in Chicago, IL. We are a wholly owned subsidiary of HDI Global SE, which manages the industrial ...

Marine Risk Engineer

$120K - $150K/yr

Marine Risk Engineer About HDI Global Insurance Company HDI Global Insurance Company is a commercial property and casualty insurer headquartered in Chicago, IL. As a wholly owned subsidiary of HDI ...

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How much do hdi jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hdi in the United States is $56.90, according to ZipRecruiter salary data. Most workers in this role earn between $46.39 and $64.90 per hour, depending on experience, location, and employer.

What is an hdi?

HDI jobs refer to roles related to the Help Desk Institute (HDI), a professional association and certification body for technical support professionals. Common HDI positions include help desk analyst, support center manager, and technical support specialist. These roles focus on providing IT support, troubleshooting technical issues, and ensuring customer satisfaction through effective service management. HDI-certified professionals are recognized for their expertise in support center best practices, customer service, and IT service management. HDI jobs are found across various industries, including technology, healthcare, finance, and education.

What are the key skills and qualifications needed to thrive as an HDI Support Center Analyst?

To thrive as an HDI Support Center Analyst, you need strong troubleshooting abilities, customer service expertise, and a solid understanding of IT support principles, often backed by an HDI certification or related training. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Outstanding communication, patience, and problem-solving skills help analysts manage user expectations and resolve issues efficiently. These competencies ensure effective issue resolution, high customer satisfaction, and streamlined IT support operations.

What are some common challenges faced by HDI Support Center Analysts, and how can they effectively overcome them?

HDI Support Center Analysts often encounter challenges such as managing high volumes of support tickets, handling difficult customer interactions, and keeping up with rapidly changing technologies. To effectively overcome these hurdles, it's important to develop strong organizational skills, maintain clear communication, and leverage available knowledge bases and resources. Regular training and participation in team meetings also help analysts stay updated and collaborate efficiently with colleagues, ensuring prompt and accurate issue resolution.

What is the difference between Hdi vs Network Security Specialist?

AspectHdiNetwork Security Specialist
Required CertificationsCompTIA Security+, CISSP (optional)CompTIA Security+, CISSP, CEH
Work EnvironmentIT departments, insurance, or healthcare sectorsIT security teams, cybersecurity firms
Industry UsageInsurance, healthcare, IT servicesCybersecurity, IT consulting

Hdi professionals focus on healthcare data security and compliance, often working within insurance or healthcare sectors. Network Security Specialists have a broader cybersecurity role, protecting networks across various industries. While both roles require security certifications, Network Security Specialists typically have more advanced certifications like CISSP or CEH. The choice depends on whether you prefer healthcare-specific security or general cybersecurity expertise.

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States with the most job openings for Hdi jobs include:

Infographic showing various Hdi job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $118,357 per year, or $56.9 per hour.

Training and Development Manager

HDI

Chicago, IL โ€ข On-site

$145 - $160/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New


Job description

Position:Training and Development Manager

Location: Chicago, IL

Job Id:GV2026-128-201

# of Openings:1

Training and Development Manager

Who we are
HDI Global Insurance Company is a commercial property and casualty insurer headquartered in Chicago, IL. As a wholly owned subsidiary of HDI Global SE, we manage the industrial lines division of the Talanx Group. Our extensive portfolio of products and services, combined with an international network of local insurers, enables us to offer comprehensive domestic and global insurance solutions for U.S.-based multinational companies.
With Xcelerate29, HDI is shaping its future by becoming a Trusted Global Player, achieving Next-level Excellence, and building a Forward-thinking Organisation. This direction helps HDI Global lead the profitable growth game as a globally connected business, raise the bar every day through stronger underwriting, claims, and investment performance, and win tomorrow by starting today with a lean, fast, resilient, and future-ready organisation. Together, these priorities support profitable growth, sustainable profitability, global consistency, digital transformation, AI acceleration, smart cost leadership, and stronger collaboration across teams and markets. They also reflect our focus on being a workplace of choice by building future-ready workforce where people.

The Training and Development manager will be responsible for designing and leading HDI's enterprise-wide learning and talent development strategy. This role builds technical underwriting capability, strengthens leadership effectiveness, develops career path frameworks, and creates succession pipelines for critical business roles. The position partners closely with senior leadership to ensure the organization has the talent, skills, and leadership bench strength required to support long-term business growth and underwriting excellence.

Key Responsibilities Learning & Development
  • Develop and execute the corporate Learning & Development strategy.
  • Design technical training programs for Underwriters and other business functions.
  • Develop leadership development programs for managers and future leaders.
  • Create onboarding and new hire learning curriculums.
  • Establish a blended learning approach including instructor-led training, e-learning, coaching, mentoring, and experiential learning.
  • Manage external training providers, consultants, and educational partnerships.
  • Build underwriting career ladders and development frameworks.
  • Establish underwriting competency models for all levels.
  • Develop underwriting academies, certification pathways, and technical excellence programs.
  • Partner with business leaders to identify capability gaps and training priorities.
  • Coordinate mentoring, job shadowing, and stretch assignment opportunities.
Leadership Development
  • Design and administer leadership development programs for emerging leaders, managers, and senior leaders.
  • Develop leadership competencies aligned with HDI's business strategy.
  • Facilitate management training in: Coaching & Feedback, Change Leadership, Strategic Thinking, Performance Management, Communication & Influence, Talent Development, Others
  • Support executive coaching and leadership assessments.
Talent Assessment & Succession Planning
  • Identify critical roles and succession candidates.
  • Facilitate talent review discussions and calibration sessions.
  • Implement leadership potential and readiness assessments.
  • Build talent pipelines for future leadership needs.
  • Develop Individual Development Plans (IDPs) for high-potential employees.
  • Track succession readiness and bench strength metrics.
Career Pathing & Workforce Development
  • Design career paths and career progression frameworks across business functions.
  • Maintain career ladders for underwriting and other key disciplines.
  • Support employee career planning discussions.
  • Provide guidance on skills development and advancement opportunities.
  • Align career growth opportunities with organizational workforce planning needs.
Program Measurement & Analytics
  • Measure training effectiveness and learning outcomes.
  • Track employee development, internal promotions, and succession metrics.
  • Monitor leadership pipeline health and bench strength.
  • Develop reporting for senior leadership and Board reviews.
  • Recommend improvements based on workforce analytics and business outcomes.
Qualifications
  • Bachelor's Degree in Human Resources, Organizational Development, Education, Business, or related field.
  • Master's Degree preferred.
  • 10+ years of Learning & Development, Talent Management, Organizational Development, or HR leadership experience.
  • Experience developing leadership and management programs.
  • Experience leading succession planning and talent review processes.
  • Experience supporting professional and technical career development frameworks.
  • Insurance experience strongly preferred.
  • Leadership Development
  • Adult Learning Theory
  • Talent Management
  • Succession Planning
  • Organizational Development
  • Assessment & Talent Analytics
  • Change Management
  • Executive Coaching
  • Stakeholder Management
  • Project & Program Management
Success Measures
  • Increased internal promotion rates.
  • Successful succession coverage for critical roles.
  • Improved leadership bench strength.
  • Higher employee engagement and retention.
  • Increased completion of development programs.
  • Improved underwriting capabilities and technical competency.
  • Positive manager and employee feedback regarding career development opportunities.

This role effectively combines Learning & Development, Talent Management, Leadership Development, and Succession Planning into one strategic function focused on building HDI's future underwriting and leadership talent pipeline.

Compensation and Benefits:

Base salary range for this position is $145,000 โ€“ 160,000, plus eligibility for a performance-based annual bonus. Actual compensation will be based on a variety of factors including experience, education, and location. We offer a competitive benefits package, including: 401(k) with company match, Paid Time Off, Sick Leave, Medical, Health Reimbursement Arrangement (HRA), Telemedicine, Wellness Program, Employee Assistance Program (EAP), Dental, Vision, Accident & Critical Illness Insurance, Flexible Spending Account (FSA), Dependent Care FSA, Group and Voluntary Life Insurance, Short- and Long-Term Disability, Pet Insurance, Transit and Parking benefits.

Additional Information

HDI Global Insurance Company is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Applicants must be legally authorized to work in the United States.

Recruitment Agencies: All resumes submitted without prior HR authorization will be considered unsolicited.

HDI Global Insurance Company is an Equal Opportunity Employer and participates in E-Verify.

Attention California Applicants: Click here to view HDI's California Personnel Privacy Notice

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