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Guest Service Manager Jobs (NOW HIRING)

JLL

Guest Service Manager

Chicago, IL

Guest Service Manager- JLL What this job involves: As a Guest Service Manager at JLL, you'll be at the forefront of delivering exceptional client experiences every day through enhanced engagement ...

Pizza Ranch

Guest Service Manager

Rapid City, SD · On-site

Guest Service Manager Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in ...

Pizza Ranch

Guest Service Manager

Rapid City, SD · On-site

Guest Service Manager Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in ...

Mission Beach House

Guest Service Manager

Revere, MA

$55K - $65K/yr

Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and ...

Pizza Ranch

Guest Service Manager

Elkhorn, WI · On-site

Guest Service Manager Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in ...

PR Master

Guest Service Manager

Waupun, WI · On-site

Guest Service Manager Who We Are Pizza Ranch Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in ...

Mission on the Bay

Guest Service Manager

Swampscott, MA

$55K - $65K/yr

Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and ...

Onni Group

Guest Service Manager

Los Angeles, CA · On-site

$112/hr

The Guest Services Manager responds to a wide variety of guest requests and accurately assesses the guest needs and requests and adds personal recommendations and touches to achieve maximum customer ...

Mission Beach House

Guest Service Manager

Revere, MA · On-site

$55K - $65K/yr

Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and ...

Mission Oak Grill

Guest Service Manager

Newburyport, MA · On-site

$55K - $65K/yr

Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and ...

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Guest Service Manager information

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How much do guest service manager jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for guest service manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Manager, and why are they important?

To thrive as a Guest Service Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems, reservation software, and point-of-sale tools is typically required. Outstanding interpersonal skills, leadership, and the ability to remain calm under pressure make someone stand out in this role. These skills ensure exceptional guest experiences, efficient operations, and the effective handling of guest concerns in a hospitality environment.

How does a Guest Service Manager typically handle guest complaints and ensure high satisfaction levels?

A Guest Service Manager is often the primary point of contact for resolving guest concerns and complaints. This involves actively listening to guests, quickly assessing the situation, and implementing effective solutions while maintaining a calm and professional demeanor. Successful managers also follow up to ensure the issue was resolved to the guest’s satisfaction, and they may coordinate with other departments—such as housekeeping or maintenance—to address root causes. Consistently delivering excellent service helps build strong guest relationships and upholds the establishment’s reputation.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be among the highest paid positions, often earning six-figure salaries. These roles require extensive experience, leadership skills, and often involve overseeing multiple departments and operations.

What's the highest paying hotel GM job?

The highest paying hotel general manager (GM) positions are typically found in luxury or flagship properties, with salaries exceeding $150,000 annually and sometimes reaching over $200,000 for large, high-end hotels. Compensation depends on the hotel's size, location, brand, and the manager's experience and credentials, such as certifications in hospitality management.

What does a Guest Service Manager do?

A Guest Service Manager oversees the customer service operations in hospitality settings such as hotels, resorts, or event venues. Their primary responsibilities include ensuring guests have a positive experience, handling complaints or special requests, supervising front desk staff, and coordinating with other departments to maintain high service standards. They also manage reservations, monitor guest feedback, and implement strategies to improve overall satisfaction. Strong communication, problem-solving, and leadership skills are essential for success in this role.

What is the role of a guest service manager?

A guest service manager oversees the customer experience in hospitality settings, ensuring guest satisfaction by managing staff, resolving complaints, and maintaining service standards. They often handle reservations, coordinate with other departments, and may use management software to track guest feedback and operations.

What is the difference between Guest Service Manager vs Front Desk Supervisor?

AspectGuest Service ManagerFront Desk Supervisor
ResponsibilitiesOversees guest experience, manages staff, handles complaints, and ensures service qualitySupervises front desk staff, manages check-in/out, and handles guest inquiries
CredentialsCustomer service experience, hospitality knowledge, leadership skillsCustomer service skills, hospitality experience, often some supervisory training
Work EnvironmentHotel lobby, management office, guest areasFront desk, reception area, hotel lobby
Industry UsageCommonly used in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

The Guest Service Manager focuses on overall guest satisfaction and team leadership, while the Front Desk Supervisor manages daily front desk operations and guest interactions. Both roles require customer service skills and hospitality knowledge, but the Guest Service Manager has broader responsibilities including staff management and service quality oversight.

What is a guest services manager?

A guest services manager oversees the customer experience in hospitality settings such as hotels, resorts, or cruise ships. They handle guest inquiries, resolve complaints, coordinate services, and ensure a high level of guest satisfaction, often requiring strong communication and leadership skills.
More about Guest Service Manager jobs
What cities are hiring for Guest Service Manager jobs? Cities with the most Guest Service Manager job openings:
What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
Who are the top companies hiring for Guest Service Manager jobs? The top employers for Guest Service Manager jobs are:
What states have the most Guest Service Manager jobs? States with the most job openings for Guest Service Manager jobs include:
Guest Service Manager jobs near you
Infographic showing various Guest Service Manager job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Guest Service Manager

Guest Service Manager

Kalahari Resorts & Conventions

Woodford, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Kalahari Resorts rating

5.8

Company rating: 5.8 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

65th of 106 rated hotels

Job description

Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Guest Service Manager
Kalahari Resorts & Conventions is seeking a Guest Service Manager. In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge, Emerald Lounge VIP, and potentially valet. You will also work in partnership with the Front Office Manager as well as the Director of Guest Services to achieve our elevated guest experience results.
As part of our leadership team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure every guest receives a warm, personalized, and seamless experience from arrival to departure. Through leading and supporting the front office team, you help create a positive work environment that empowers associates to exceed guest expectations at every touchpoint.
Salary Range - $50k - $70k
Key Responsibilities
  • Oversee daily front office operations, including guest check-in/check-out, room assignments, and special requests to ensure a smooth and welcoming experience.
  • Lead, train, and support front desk and bell staff teams, promoting service excellence and consistent adherence to resort standards.
  • Handle guest concerns or service recovery situations promptly and professionally, turning challenges into opportunities to enhance guest satisfaction.
  • Collaborate with other departments to ensure a seamless guest stay.
  • Monitor staffing levels, scheduling, and performance metrics, to help drive operational efficiency while maintaining high levels of guest service.

What We're Looking For
  • You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
  • Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager or a large property (over 500 rooms) supervisor.
  • Previous use of a Property Management System.
  • Significant guest resolution, guest conflict, and positive service recovery experience.
  • An attention to detail, organized, forward-thinking, and motivate individuals.
  • Experience with scheduling 10 or more associates.
  • Proven experience in teaching others.
  • Someone with a fun and engaging personality.

A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
  • Career growth opportunities with promotion from within
  • 401(k) matching, paid time off, and holiday compensation
  • Health, dental, and vision coverage for full-time associates
  • Employee appreciation events, discounts, and perks at all resorts
  • Education assistance programs to help advance your career

Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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