ZipRecruiter

Log In

1

Guest Service Manager Jobs (NOW HIRING)

Mission on the Bay

Guest Service Manager

Swampscott, MA

$55K - $65K/yr

Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and ...

Home2 Carmel

Guest Service Manager

Carmel, IN · On-site

$46K - $52K/yr

Guest Services Manager Reports To: Position Summary: The Guest Service Manager will lead the front office team in providing warm, personalized service that leaves a lasting impression. This role ...

New

Home2 Carmel

Guest Service Manager

Carmel, IN · On-site

$46K - $52K/yr

Guest Services Manager Reports To: Position Summary: The Guest Service Manager will lead the front office team in providing warm, personalized service that leaves a lasting impression. This role ...

Mission Oak Grill

Guest Service Manager

Newburyport, MA

$55K - $65K/yr

Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and ...

Home2 Carmel

Guest Service Manager

Carmel, IN

$46K - $52K/yr

Guest Services Manager Reports To: Position Summary: The Guest Service Manager will lead the front office team in providing warm, personalized service that leaves a lasting impression. This role ...

New

Mission Beach House

Guest Service Manager

Revere, MA · On-site

$55K - $65K/yr

DESCRIPTION Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product.

Mission Beach House

Guest Service Manager

Revere, MA · On-site

$55K - $65K/yr

Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and ...

Pizza Ranch

Guest Service Manager

Rapid City, SD · On-site

Guest Service Manager Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in ...

Pizza Ranch

Guest Service Manager

Rapid City, SD · On-site

Guest Service Manager Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in ...

Pizza Ranch

Guest Service Manager

Waupun, WI · On-site

Guest Service Manager Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in ...

Mission Beach House

Guest Service Manager

Revere, MA · On-site

$55K - $65K/yr

Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and ...

Home2 Carmel

Guest Service Manager

Carmel, IN · On-site

$46K - $52K/yr

Guest Services Manager Reports To: Position Summary: The Guest Service Manager will lead the front office team in providing warm, personalized service that leaves a lasting impression. This role ...

New

previous page

Showing results 41-60

All JobsGuest Service JobsGuest Service Manager Jobs

Guest Service Manager information

See salary details

$12

$21

$31

How much do guest service manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for guest service manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest service manager?

To thrive as a Guest Service Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems, reservation software, and point-of-sale tools is typically required. Outstanding interpersonal skills, leadership, and the ability to remain calm under pressure make someone stand out in this role. These skills ensure exceptional guest experiences, efficient operations, and the effective handling of guest concerns in a hospitality environment.

How does a guest service manager typically handle guest complaints and ensure high satisfaction levels?

A Guest Service Manager is often the primary point of contact for resolving guest concerns and complaints. This involves actively listening to guests, quickly assessing the situation, and implementing effective solutions while maintaining a calm and professional demeanor. Successful managers also follow up to ensure the issue was resolved to the guest’s satisfaction, and they may coordinate with other departments—such as housekeeping or maintenance—to address root causes. Consistently delivering excellent service helps build strong guest relationships and upholds the establishment’s reputation.

What does a guest service manager do?

A Guest Service Manager oversees the customer service operations in hospitality settings such as hotels, resorts, or event venues. Their primary responsibilities include ensuring guests have a positive experience, handling complaints or special requests, supervising front desk staff, and coordinating with other departments to maintain high service standards. They also manage reservations, monitor guest feedback, and implement strategies to improve overall satisfaction. Strong communication, problem-solving, and leadership skills are essential for success in this role.

What is the difference between Guest Service Manager vs Front Desk Supervisor?

AspectGuest Service ManagerFront Desk Supervisor
ResponsibilitiesOversees guest experience, manages staff, handles complaints, and ensures service qualitySupervises front desk staff, manages check-in/out, and handles guest inquiries
CredentialsCustomer service experience, hospitality knowledge, leadership skillsCustomer service skills, hospitality experience, often some supervisory training
Work EnvironmentHotel lobby, management office, guest areasFront desk, reception area, hotel lobby
Industry UsageCommonly used in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

The Guest Service Manager focuses on overall guest satisfaction and team leadership, while the Front Desk Supervisor manages daily front desk operations and guest interactions. Both roles require customer service skills and hospitality knowledge, but the Guest Service Manager has broader responsibilities including staff management and service quality oversight.

More about Guest Service Manager jobs
What cities are hiring for Guest Service Manager jobs? Cities with the most Guest Service Manager job openings:
What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
Who are the top companies hiring for Guest Service Manager jobs? The top employers for Guest Service Manager jobs are:
What states have the most Guest Service Manager jobs? States with the most job openings for Guest Service Manager jobs include:
Guest Service Manager jobs near you
Infographic showing various Guest Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Service Manager

The Plaza Hotel Pioneer Park

El Paso, TX • On-site

Full-time

Posted 5 days ago

Job description

Overview
Opportunity: Guest Service Manager
Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates.
Potential Career Path
Director of Guest Services - Assistant General Manager - General Manager
Essential Job Functions
  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as occupancy, payroll, and guest service scores to verify details, monitor work activities, evaluate performance and make recommendations for improvements.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for front office staff.
  • Analyze financial activities of department and provide input into budget planning and preparation processes.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements
  • High School diploma or equivalent preferred.
  • Previous front desk experience equivalent training required.

Work Environment and Context
  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.

Apply