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Guest Service Manager Jobs in Nevada (NOW HIRING)

Hersha Hospitality Management

Guest Service Agent

Sparks, NV · On-site

$15.25 - $19.50/hr

Guest Service Agent Opportunity Greet, register and service guests in a friendly and courteous ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

New

Hersha Hospitality Management LP

Guest Service Agent

Sparks, NV · On-site

$15.25 - $19.50/hr

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

New

FJ Management

Guest Service Agent

Sparks, NV · On-site

$15.25 - $19.50/hr

MacCall Management, L.L.C., has been providing exceptional guest service for the past 30 years by "delighting every guest, every day, one at a time." We believe and live our core values of SERVE.

Lark Hospitality

Guest Service Associate

Las Vegas, NV · On-site

$14.25 - $17.25/hr

Guest Service Agent The Retreat on Charleston Peak is seeking an energetic, professional, and guest ... Manage reservations, modifications, cancellations, and room assignments. * Answer incoming phone ...

Goldenent

Guest Service Representative

Las Vegas, NV · On-site

$13 - $15.75/hr

As a Guest Service Representative, you are the welcoming face of our organization and play a vital ... You are responsible for efficiently managing the check-in process and handling front desk ...

Lark Hospitality

Guest Service Associate

Las Vegas, NV · On-site

$18/hr

Manage reservations, modifications, cancellations, and room assignments. * Answer incoming phone ... Luxury guest service experience * Cash handling experience * Multitasking in a fast-paced ...

Goldenent

Guest Service Representative

Las Vegas, NV · On-site

$13 - $15.75/hr

As a Guest Service Representative, you are the welcoming face of our organization and play a vital ... You are responsible for efficiently managing the check-in process and handling front desk ...

Stonebridge Companies

guest service agent

Austin, NV

$16 - $18/hr

Front Office Manager Pay Range: $16-18 per hour Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and ...

The Rittenhouse Hotel

Guest Service Agent

Sparks, NV · On-site

$15.25 - $19.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Immediately ...

New

Whiteface Lodge

Guest Service Agent

Sparks, NV · On-site

$15.25 - $19.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

New

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Guest Service Manager information

See Nevada salary details

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$32

How much do guest service manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest service manager in Nevada is $21.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.19 per hour, depending on experience, location, and employer.

What does a guest service manager do?

A Guest Service Manager oversees the customer service operations in hospitality settings such as hotels, resorts, or event venues. Their primary responsibilities include ensuring guests have a positive experience, handling complaints or special requests, supervising front desk staff, and coordinating with other departments to maintain high service standards. They also manage reservations, monitor guest feedback, and implement strategies to improve overall satisfaction. Strong communication, problem-solving, and leadership skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a guest service manager?

To thrive as a Guest Service Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems, reservation software, and point-of-sale tools is typically required. Outstanding interpersonal skills, leadership, and the ability to remain calm under pressure make someone stand out in this role. These skills ensure exceptional guest experiences, efficient operations, and the effective handling of guest concerns in a hospitality environment.

How does a guest service manager typically handle guest complaints and ensure high satisfaction levels?

A Guest Service Manager is often the primary point of contact for resolving guest concerns and complaints. This involves actively listening to guests, quickly assessing the situation, and implementing effective solutions while maintaining a calm and professional demeanor. Successful managers also follow up to ensure the issue was resolved to the guest’s satisfaction, and they may coordinate with other departments—such as housekeeping or maintenance—to address root causes. Consistently delivering excellent service helps build strong guest relationships and upholds the establishment’s reputation.

What is the difference between Guest Service Manager vs Front Desk Supervisor?

AspectGuest Service ManagerFront Desk Supervisor
ResponsibilitiesOversees guest experience, manages staff, handles complaints, and ensures service qualitySupervises front desk staff, manages check-in/out, and handles guest inquiries
CredentialsCustomer service experience, hospitality knowledge, leadership skillsCustomer service skills, hospitality experience, often some supervisory training
Work EnvironmentHotel lobby, management office, guest areasFront desk, reception area, hotel lobby
Industry UsageCommonly used in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

The Guest Service Manager focuses on overall guest satisfaction and team leadership, while the Front Desk Supervisor manages daily front desk operations and guest interactions. Both roles require customer service skills and hospitality knowledge, but the Guest Service Manager has broader responsibilities including staff management and service quality oversight.

What are the most commonly searched types of Guest Service jobs in Nevada?

The most popular types of Guest Service jobs in Nevada are:

Guest Service Manager jobs near you
Infographic showing various Guest Service Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,118 per year, or $21.7 per hour.

VIP Guest Service Manager (Caesars Palace LV)

Caesars Entertainment

Las Vegas, NV • On-site

Full-time

Posted 25 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

109th of 164 rated casinos

Job description


The Hotel Guest Services Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. This leader supports in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of rooms division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services, and builds a dynamic team. Presence should be as regular in the lobby, and at the front desk as it is in the office. The Hotel Guest Services Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understand the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary
Responsibilities
  • Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity.
  • Partner with Housekeeping and Engineering to ensure hotel facilities and rooms are maintained in optimal condition, being emphatic about the smallest detail which may go unseen by the untrained eye.
  • Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis.
  • Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them.
  • Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents.
  • Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential.
  • Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures.
  • Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability.
  • Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.
  • Collaborate effectively with all departments in the hotel including Sales, Group Reservations, Banquets & Catering, Facilities, Food & Beverage, and Culinary to provide an exemplary guest experience; be comfortable in discussing ideas before implementing a decision that will impact operations, as we do not work in silos
  • Inform senior hotel management of situations which require attention.
  • Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions.
  • Perform all other job related duties as requested.

Qualifications
  • Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience.
  • At least 5 years of experience within upscale, lifestyle, or luxury property.
  • At least 2 years of direct management experience, recruiting, developing and retaining talent.
  • Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills.
  • Proven track record of leading initiatives, achieving goals, and succeeding in a team environment.
  • Able to lead and mentor a team.
  • Have interpersonal skills to partner effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms.
  • Previous experience working with property management systems such as Opera, Infor, and/or LMS.
  • Proven track record of effectively communicating and presenting information to corporate and property leadership.
  • Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders
  • Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation
  • Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others
  • Comfortable in being a general in identifying strategic needs, yet can be a soldier to ensure the implementation of a strategic plan is implemented
  • Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality.

ADDITIONAL REQUIREMENTS:
  • Must be able to work flexible hours, including evenings and weekends.
  • Fast paced environment, multiple tasks to be handled under time constraint.
  • Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner.
  • Must be able to tolerate areas containing second hand smoke.
  • Must be able to lift and carry 10 pounds.
  • Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.
  • Respond to visual and aural cues.
  • Must have manual dexterity to operate all office equipment.
  • Must be able to recognize and respond to individuals with questions.
  • Must be able to maneuver around office and property.

DIRECTLY SUPERVISES:
  • VIP Front Desk Agent Lead(s)
  • Hotel Front Desk Agents
  • Bellman/Valet/Doorman/Baggage Handlers

About Us
Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

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