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Guest Service Manager Jobs (NOW HIRING)

Pizza Ranch

Guest Service Manager

Colorado Springs, CO · On-site

$19 - $22/hr

Our Guest Service Manager Position has been filled... BUT, now we are looking for several FOH Floaters who will learn a specific job role in Pueblo for a few shifts before crew training starts. These ...

JLL

Guest Service Manager

Chicago, IL

Guest Service Manager- JLL What this job involves: As a Guest Service Manager at JLL, you'll be at the forefront of delivering exceptional client experiences every day through enhanced engagement ...

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How much do guest service manager jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for guest service manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Manager, and why are they important?

To thrive as a Guest Service Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems, reservation software, and point-of-sale tools is typically required. Outstanding interpersonal skills, leadership, and the ability to remain calm under pressure make someone stand out in this role. These skills ensure exceptional guest experiences, efficient operations, and the effective handling of guest concerns in a hospitality environment.

How does a Guest Service Manager typically handle guest complaints and ensure high satisfaction levels?

A Guest Service Manager is often the primary point of contact for resolving guest concerns and complaints. This involves actively listening to guests, quickly assessing the situation, and implementing effective solutions while maintaining a calm and professional demeanor. Successful managers also follow up to ensure the issue was resolved to the guest’s satisfaction, and they may coordinate with other departments—such as housekeeping or maintenance—to address root causes. Consistently delivering excellent service helps build strong guest relationships and upholds the establishment’s reputation.

What jobs pay 2000 a day?

Guest Service Managers typically do not earn $2,000 a day; such high daily earnings are usually associated with specialized roles like high-level executives, certain sales positions, or consultants with significant experience and commissions. Most jobs with high daily pay require advanced skills, certifications, or ownership of a business. Earnings at this level are uncommon in standard hospitality or service roles.

What is the highest paying job in hotel management?

The highest paying roles in hotel management are typically executive positions such as General Manager or Regional Director, with salaries often exceeding six figures. These roles require extensive experience, strong leadership skills, and often advanced certifications in hospitality management.

What does a Guest Service Manager do?

A Guest Service Manager oversees the customer service operations in hospitality settings such as hotels, resorts, or event venues. Their primary responsibilities include ensuring guests have a positive experience, handling complaints or special requests, supervising front desk staff, and coordinating with other departments to maintain high service standards. They also manage reservations, monitor guest feedback, and implement strategies to improve overall satisfaction. Strong communication, problem-solving, and leadership skills are essential for success in this role.

What jobs pay $400 an hour?

Guest Service Managers typically do not earn $400 an hour; such high wages are rare and usually associated with specialized roles like top executives, highly experienced consultants, or certain medical specialists. Most jobs paying this rate require advanced skills, extensive experience, or ownership of a business. High-paying roles often involve leadership, expertise, or entrepreneurial responsibilities.

What is the difference between Guest Service Manager vs Front Desk Supervisor?

AspectGuest Service ManagerFront Desk Supervisor
ResponsibilitiesOversees guest experience, manages staff, handles complaints, and ensures service qualitySupervises front desk staff, manages check-in/out, and handles guest inquiries
CredentialsCustomer service experience, hospitality knowledge, leadership skillsCustomer service skills, hospitality experience, often some supervisory training
Work EnvironmentHotel lobby, management office, guest areasFront desk, reception area, hotel lobby
Industry UsageCommonly used in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

The Guest Service Manager focuses on overall guest satisfaction and team leadership, while the Front Desk Supervisor manages daily front desk operations and guest interactions. Both roles require customer service skills and hospitality knowledge, but the Guest Service Manager has broader responsibilities including staff management and service quality oversight.

What is a guest services Manager?

A Guest Service Manager is responsible for overseeing the guest experience in a hospitality setting, such as a hotel or resort. They handle guest inquiries, resolve issues, supervise front desk staff, and ensure high customer satisfaction. Strong communication, problem-solving skills, and knowledge of reservation systems are essential for this role.
More about Guest Service Manager jobs
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What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
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What states have the most Guest Service Manager jobs? States with the most job openings for Guest Service Manager jobs include:
Guest Service Manager jobs near you
Infographic showing various Guest Service Manager job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 8% Part Time, 1% Temporary, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Service Manager

Wagons West Management LLC

Minot, ND

Other

Posted yesterday

Job description

Who We Are

Pizza Ranch Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is a fast-casual restaurant that specializes in

pizza, chicken, salad and dessert buffet, as well as also offering delivery and take out. Our franchise has grown steadily with over

220 locations in fifteen states.

What makes Pizza Ranch unique is our Vision and Mission. Our Vision is "To glorify God by positively impacting the world"

and our Mission is "To give every guest a legendary experience". Our company believes we have a unique opportunity to

establish every Pizza Ranch as a business ministry opportunity where our guests receive a legendary experience through quality

food and service; and where we take a positive leadership position in the communities we serve.

Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off,

because of the genuine care and concern we give to our guests, team members and communities. If this sounds like an

environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of

service to others.

Responsibilities:

At Pizza Ranch, we view our management team as a vital part of making our business so successful. As a Guest Services

Manager, you will be challenged to lead a team to give every guest a legendary experience. You will be expected to assist the

management team in leading daily operations and set an example for the team by following the Pizza Ranch Way. Most

importantly, you will have the opportunity to provide genuine care for all our staff and guests and to create a legendary impact on

those you encounter.

Key Accountabilities:

  • Maintain high-quality guest service standards
  • Assist with the training and development of new and existing team members
  • Provide Legendary guest service and lead staff to do the same
  • Build Community Engagement by partnering with other organizations and businesses
  • Respond to guest complaints quickly and resolve them effectively

Qualifications, Skills, and/or Competencies:

  • Passion for guest service
  • Passion for leading and developing people
  • Strong multi-tasking skills and the ability to prioritize multiple situations
  • Effective communicator and listener with good oral and written communication skills
  • High school diploma or GED
  • Proficient in basic computer skills
  • Ability to be mobile and/or on your feet for extended periods of time during the entire shift

Restaurant management experience preferred


You are applying for work with a franchisee of Pizza Ranch, not Pizza Ranch Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Apply