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Guest Service Manager Jobs in Ohio (NOW HIRING)

OTH Hotels Resorts

Guest Service Agent

Youngstown, OH · On-site

$14 - $18/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property ... This role is responsible for managing check-in and check-out procedures, handling reservations ...

OTH Hotels Resorts

Guest Service Agent

Youngstown, OH · On-site

$13/hr

Job Title Guest Service Agent Location Property Department Rooms Property, if applicable Property ... This role is responsible for managing check-in and check-out procedures, handling reservations ...

Thorntons (Kentucky)

Guest Service Representative

Mason, OH · On-site

$12.75 - $15.50/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Milford, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Cincinnati, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Springboro, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons (Kentucky)

Guest Service Representative

Monroe, OH · On-site

$12.75 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Loveland, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Hamilton, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Cincinnati, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Hamilton, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Monroe, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

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All JobsGuest Service JobsGuest Service Manager JobsGuest Service Manager Jobs in Ohio

Guest Service Manager information

See Ohio salary details

$11

$20

$30

How much do guest service manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for guest service manager in Ohio is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $23.56 per hour, depending on experience, location, and employer.

What does a guest service manager do?

A Guest Service Manager oversees the customer service operations in hospitality settings such as hotels, resorts, or event venues. Their primary responsibilities include ensuring guests have a positive experience, handling complaints or special requests, supervising front desk staff, and coordinating with other departments to maintain high service standards. They also manage reservations, monitor guest feedback, and implement strategies to improve overall satisfaction. Strong communication, problem-solving, and leadership skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a guest service manager?

To thrive as a Guest Service Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems, reservation software, and point-of-sale tools is typically required. Outstanding interpersonal skills, leadership, and the ability to remain calm under pressure make someone stand out in this role. These skills ensure exceptional guest experiences, efficient operations, and the effective handling of guest concerns in a hospitality environment.

How does a guest service manager typically handle guest complaints and ensure high satisfaction levels?

A Guest Service Manager is often the primary point of contact for resolving guest concerns and complaints. This involves actively listening to guests, quickly assessing the situation, and implementing effective solutions while maintaining a calm and professional demeanor. Successful managers also follow up to ensure the issue was resolved to the guest’s satisfaction, and they may coordinate with other departments—such as housekeeping or maintenance—to address root causes. Consistently delivering excellent service helps build strong guest relationships and upholds the establishment’s reputation.

What is the difference between Guest Service Manager vs Front Desk Supervisor?

AspectGuest Service ManagerFront Desk Supervisor
ResponsibilitiesOversees guest experience, manages staff, handles complaints, and ensures service qualitySupervises front desk staff, manages check-in/out, and handles guest inquiries
CredentialsCustomer service experience, hospitality knowledge, leadership skillsCustomer service skills, hospitality experience, often some supervisory training
Work EnvironmentHotel lobby, management office, guest areasFront desk, reception area, hotel lobby
Industry UsageCommonly used in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

The Guest Service Manager focuses on overall guest satisfaction and team leadership, while the Front Desk Supervisor manages daily front desk operations and guest interactions. Both roles require customer service skills and hospitality knowledge, but the Guest Service Manager has broader responsibilities including staff management and service quality oversight.

What are the most commonly searched types of Guest Service jobs in Ohio?

The most popular types of Guest Service jobs in Ohio are:

Guest Service Manager jobs near you
Infographic showing various Guest Service Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $42,123 per year, or $20.3 per hour.

Guest Services Manager (Full-Time)

Dayton, OH • On-site

Ronald McDonald House Southwest Ohio
See more jobs at Ronald McDonald House Southwest Ohioexternal

$25/hr

Full-time

Posted 22 days ago

Job description

At Ronald McDonald House Southwest Ohio we have a culture of gratitude, fun, collaboration and compassion. The Guest Service Manager must be exceptionally talented, driven, organized and – most importantly – passionate about people and helping others succeed!
The Guest Service Manager is one of the primary staff contacts for families staying at the Ronald McDonald House Dayton. In this role, the Guest Service Manager works closely with Guest Service Associates and volunteers to create and maintain a welcoming, home-like, and supportive environment for families while their child receives medical care. The Guest Service Manager helps ensure families are served with compassion, respect, and in accordance with House policies and procedures, and operates under the direction of the House Program Manager, Family Room Manager, and Program Director.

Reports to:
House Program Manager – Dayton
Family Room Manager – Dayton
Pay:
This position pays $25.00 per hour.
Job Qualifications:
• High school diploma or equivalent required
• Four or more years of related experience working in a family-centered hospitality, nonprofit, or human services environment
• Excellent interpersonal, listening, and written communication skills
• Ability to maintain confidentiality, and respond appropriately to sensitive situations
• Strong computer skills and comfort using basic office software and communication platforms
• Ability to work respectfully and effectively with individuals from diverse backgrounds and cultures

Core Expectations:
  • Support families with our Core Values (Collaboration, Gratitude, Integrity, Inclusion, Joy)
Competencies:
Compassion; Communication and listening skills; Dependability; Interpersonal/team effectiveness; Demonstrate tact, and confidentiality; Problem-solving and decision-making; Flexible; Able to manage multiple tasks simultaneously
Key Responsibilities:
  1. Promote and maintain a safe, welcoming, and respectful environment for families that reflects RMHC SWO’s mission and Community Standards.
  2. Uphold House policies and Community Standards during assigned shifts, addressing concerns as they arise and communicating issues to leadership when appropriate.
  3. Manage guest applications, check-ins, check-outs, visitor registration, room checks, and survey collection.
  4. In the absence of the Program Manager, assign guest rooms for stays and cleaning as needed and confirm rooms are ready for guest use following cleaning.
  5. Enter and maintain accurate information in the guest database and complete clear documentation of incidents and shift activity.
  6. Maintain confidentiality of guest information in accordance with organizational policies and privacy standards.
  7. Welcome and orient families to the House, explain amenities and Community Standards, and answer questions so families feel comfortable and supported.
  8. Build positive relationships with families, provide consistent support to extended-stay guests, listen with empathy, maintain appropriate boundaries, and refer concerns when needed.
  9. Coordinate transportation for families, ensuring timely scheduling and accurate records.
  10. Connect families to available resources and support services as appropriate.
  11. Support family activities and special events, assist with logistics as needed, and communicate details clearly to families and staff.
  12. Respond calmly to emergencies and urgent situations, following established procedures to ensure the safety of families, volunteers, and staff.
  13. Address guest conflicts and behavioral concerns professionally and in accordance with House policies, supporting a respectful community environment.
  14. Respond to complex guest needs during assigned shifts, resolving concerns when possible and communicating or escalating matters to leadership as appropriate.
  15. Supervise and support shift volunteers by welcoming them, assisting with training, reinforcing House procedures, providing guidance during shifts, identifying performance concerns for leadership follow-up, and expressing appreciation for their service.
  16. Meet with outgoing and incoming Managers at shift change to share updates, ensure reports are complete, and follow up on unresolved matters.
  17. Identify recurring guest or operational concerns and communicate patterns to program leadership.
  18. Provide support for long-term families, including 3-day and 30-day check-ins and oversight of 30-day cleans, in collaboration with the Program Manager.
  19. Take responsibility for the condition of the House during assigned shifts, including cleanliness of shared spaces, routine sanitizing, restocking supplies, and maintaining a safe and welcoming environment.
  20. Ensure prepared food is packaged, labeled, and stored safely and in a timely manner in accordance with program guidelines.
  21. Manage entry to the House by answering the front door, determining the reason for entry, and assisting visitors in accordance with procedures.
  22. Maintain safety and security by completing walk-throughs, monitoring cameras and access controls, and reporting concerns.
  23. Submit work orders as needed and report urgent facility concerns by phone according to procedures.
  24. Monitor supply levels and notify the Program Manager when items are needed to support daily operations or activities.
  25. Accept in-kind and monetary donations, issue receipts according to procedure, thank donors, and share opportunities for additional support when appropriate.
  26. Maintain positive working relationships with vendors, partner Houses, volunteers, McDonald’s partners, and others connected to the House.
  27. Participate in staff meetings, collaborate with team members, and pursue ongoing professional development.
  28. Perform additional responsibilities as assigned by Program or Chapter Leadership.
Hours:
This is a full-time position with benefits. We operate 24 hours a day and this position requires schedule flexibility along with weekends and holidays.
Work Environment:
This job operates in a communal living environment. This role routinely uses standard office equipment such as computers, phones, access controls, security systems along with residential style and kitchen appliances and cleaning equipment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee may occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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