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Guest Service Manager Jobs in Ohio (NOW HIRING)

The Fresh Market Inc

Guest Service Manager

Toledo, OH · On-site

$18.40 - $23/hr

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require ...

The Fresh Market Inc

Guest Service Manager

Toledo, OH · On-site

$18.40 - $23/hr

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require ...

The Fresh Market, Inc.

Guest Service Manager

Toledo, OH · On-site

$18.40 - $23/hr

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require ...

The Fresh Market Inc

Guest Service Manager

Toledo, OH · On-site

$18.40 - $23/hr

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require ...

Vista Host

Guest Service Representative

Lockbourne, OH · On-site

$13.50 - $16.50/hr

Guest Service Manager / Assistant General Manager / General Manager ABOUT HAMPTON INN & SUITES COLUMBUS SCIOTO DOWNS The Hampton Inn & Suites Columbus Scioto Downs, managed by Vista Host Management ...

Thorntons (Kentucky)

Guest Service Representative

Mason, OH · On-site

$12.75 - $15.50/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons (Kentucky)

Guest Service Representative

Monroe, OH · On-site

$12.75 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Cincinnati, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Cincinnati, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Hamilton, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons

Guest Service Representative

Loveland, OH · On-site

$15.50 - $15.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

Thorntons (Kentucky)

Guest Service Representative

Milford, OH · On-site

$11.75 - $14.25/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... Advise store management of any maintenance or safety problems. • Adhere to all city, county ...

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All JobsGuest Service JobsGuest Service Manager JobsGuest Service Manager Jobs in Ohio

Guest Service Manager information

See Ohio salary details

$11

$20

$30

How much do guest service manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for guest service manager in Ohio is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest service manager?

To thrive as a Guest Service Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems, reservation software, and point-of-sale tools is typically required. Outstanding interpersonal skills, leadership, and the ability to remain calm under pressure make someone stand out in this role. These skills ensure exceptional guest experiences, efficient operations, and the effective handling of guest concerns in a hospitality environment.

How does a guest service manager typically handle guest complaints and ensure high satisfaction levels?

A Guest Service Manager is often the primary point of contact for resolving guest concerns and complaints. This involves actively listening to guests, quickly assessing the situation, and implementing effective solutions while maintaining a calm and professional demeanor. Successful managers also follow up to ensure the issue was resolved to the guest’s satisfaction, and they may coordinate with other departments—such as housekeeping or maintenance—to address root causes. Consistently delivering excellent service helps build strong guest relationships and upholds the establishment’s reputation.

What does a guest service manager do?

A Guest Service Manager oversees the customer service operations in hospitality settings such as hotels, resorts, or event venues. Their primary responsibilities include ensuring guests have a positive experience, handling complaints or special requests, supervising front desk staff, and coordinating with other departments to maintain high service standards. They also manage reservations, monitor guest feedback, and implement strategies to improve overall satisfaction. Strong communication, problem-solving, and leadership skills are essential for success in this role.

What is the difference between Guest Service Manager vs Front Desk Supervisor?

AspectGuest Service ManagerFront Desk Supervisor
ResponsibilitiesOversees guest experience, manages staff, handles complaints, and ensures service qualitySupervises front desk staff, manages check-in/out, and handles guest inquiries
CredentialsCustomer service experience, hospitality knowledge, leadership skillsCustomer service skills, hospitality experience, often some supervisory training
Work EnvironmentHotel lobby, management office, guest areasFront desk, reception area, hotel lobby
Industry UsageCommonly used in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

The Guest Service Manager focuses on overall guest satisfaction and team leadership, while the Front Desk Supervisor manages daily front desk operations and guest interactions. Both roles require customer service skills and hospitality knowledge, but the Guest Service Manager has broader responsibilities including staff management and service quality oversight.

What are the most commonly searched types of Guest Service jobs in Ohio? The most popular types of Guest Service jobs in Ohio are:
Guest Service Manager jobs near you
Infographic showing various Guest Service Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,123 per year, or $20.3 per hour.

Guest Service Manager

The Fresh Market Inc

Toledo, OH • On-site

$18.40 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

The Fresh Market rating

6.0

Company rating: 6.0 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

58th of 122 rated grocery stores

Job description

The Fresh Market & You:
Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.
Our added benefits for joining The Fresh Market team
  • Team Member discount of 30%
  • Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
  • 401K contribution and company match
  • Financial Wellness Program
  • Personal time off and additional time off purchase plans are available
  • Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
  • Discounts on pet insurance, daycare, event tickets, and many more.

About the Position:
As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require significant attention to detail. This is a fast-paced position that requires efficiency and effectiveness and a passion for excellence to drive results.
The pay range for this position is $18.40 - $23.00 per hour
What You'll Do:
  • Greet guests and proactively assist them in a friendly manner with accurate and timely service
  • Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
  • Support accurate inventories and sales reporting, manage front end performance with routine operational audits
  • Engage, motivate, coach, and train team members "on-the-job" as well as through The Fresh Market's internal training platform to provide excellent guest service in a safe and secure manner
  • You will coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.
  • At times you will be responsible for total store operations or Manager on Duty (MOD)

Availability:
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
Qualifications:
At a minimum, what you'll need
  • 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience
  • Working knowledge of Microsoft Office
  • Must be at least 18 years of age

We are proud to be an Equal Opportunity Employer:
The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.
Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.
The statements in this job posting describe the general nature and level of work expected in this role but are not all-inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties, and skills required

What The Fresh Market employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Fresh Market logo

About Fresh Market

Sourced by ZipRecruiter

The Fresh Market is a renowned American chain of gourmet supermarkets based in Greensboro, North Carolina. Established in 1982, the company operates in the retail industry, predominantly specializing in offering superior quality, freshness, and variety of products. Their product catalog includes a variety of fresh food products, gourmet groceries, baked goods, and delicacies, among others. With a mission of "making everyday eating extraordinary," they are committed to providing customers with the freshest and finest quality food. Over the years, The Fresh Market has gained significant recognition in the industry, having successfully established over 150 stores across the United States.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Greensboro, NC, US

Year founded

1982

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