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Guest Service Manager Jobs in Ohio (NOW HIRING)

Drury Hotels

Guest Service Supervisor

Cincinnati, OH · On-site

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures Drury Hotels' policies and procedures are consistently communicated ...

Drury Hotels

Guest Service Supervisor

Columbus, OH · On-site

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures Drury Hotels' policies and procedures are consistently communicated ...

Marriott

Guest Service Representative

Beavercreek, OH · On-site

$13/hr

A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality. General ...

Commonwealth Hotels

Guest Service Agent

Canton, OH · On-site

$14 - $17.75/hr

We provide exceptional guest service in a friendly atmosphere. Located a short distance from ... Reservations Management: Handling room reservations, cancellations, and modifications accurately ...

Commonwealth Hotels

Guest Service Agent

Canton, OH · On-site

$14 - $17.75/hr

We provide exceptional guest service in a friendly atmosphere. Located a short distance from ... Reservations Management: Handling room reservations, cancellations, and modifications accurately ...

Hampton Inn

Guest Service Representative

North Olmsted, OH · On-site

$17 - $19/hr

Guest Service Representative North Olmsted, OH Hampton Inn is currently seeking part- and full-time ... Manage room bookings in-person, online, and through incoming calls * Answer guests' questions about ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH · On-site

$13.25 - $17/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... Reservations Management: Handling room reservations, cancellations, and modifications accurately ...

My Place Hotels

Guest Service Representative

Marion, OH · On-site

$13/hr

Daily responsibilities include completing check-ins and check-outs, managing reservations, and ... Any guest service, maintenance, or operational concerns should be communicated promptly to the ...

Certified Oil

Guest Service Leader

Hebron, OH · On-site

$17.10 - $19.10/hr

Guest Service Leaders are crucial to the success of our stores, creating stability with store ... This role supports the Store Manager and other team members in delivering an exceptional guest ...

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Guest Service Manager information

See Ohio salary details

$11

$20

$30

How much do guest service manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for guest service manager in Ohio is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $23.56 per hour, depending on experience, location, and employer.

What does a guest service manager do?

A Guest Service Manager oversees the customer service operations in hospitality settings such as hotels, resorts, or event venues. Their primary responsibilities include ensuring guests have a positive experience, handling complaints or special requests, supervising front desk staff, and coordinating with other departments to maintain high service standards. They also manage reservations, monitor guest feedback, and implement strategies to improve overall satisfaction. Strong communication, problem-solving, and leadership skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a guest service manager?

To thrive as a Guest Service Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems, reservation software, and point-of-sale tools is typically required. Outstanding interpersonal skills, leadership, and the ability to remain calm under pressure make someone stand out in this role. These skills ensure exceptional guest experiences, efficient operations, and the effective handling of guest concerns in a hospitality environment.

How does a guest service manager typically handle guest complaints and ensure high satisfaction levels?

A Guest Service Manager is often the primary point of contact for resolving guest concerns and complaints. This involves actively listening to guests, quickly assessing the situation, and implementing effective solutions while maintaining a calm and professional demeanor. Successful managers also follow up to ensure the issue was resolved to the guest’s satisfaction, and they may coordinate with other departments—such as housekeeping or maintenance—to address root causes. Consistently delivering excellent service helps build strong guest relationships and upholds the establishment’s reputation.

What is the difference between Guest Service Manager vs Front Desk Supervisor?

AspectGuest Service ManagerFront Desk Supervisor
ResponsibilitiesOversees guest experience, manages staff, handles complaints, and ensures service qualitySupervises front desk staff, manages check-in/out, and handles guest inquiries
CredentialsCustomer service experience, hospitality knowledge, leadership skillsCustomer service skills, hospitality experience, often some supervisory training
Work EnvironmentHotel lobby, management office, guest areasFront desk, reception area, hotel lobby
Industry UsageCommonly used in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

The Guest Service Manager focuses on overall guest satisfaction and team leadership, while the Front Desk Supervisor manages daily front desk operations and guest interactions. Both roles require customer service skills and hospitality knowledge, but the Guest Service Manager has broader responsibilities including staff management and service quality oversight.

What are the most commonly searched types of Guest Service jobs in Ohio?

The most popular types of Guest Service jobs in Ohio are:

Guest Service Manager jobs near you
Infographic showing various Guest Service Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $42,123 per year, or $20.3 per hour.

Guest Service Supervisor

Drury Hotels Company, LLC

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Drury Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

34th of 109 rated hotels

Job description

Property Location:
Drury Inn & Suites - 8805 Orion Place , Columbus, Ohio 43240
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
  • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:
Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels' policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.
Rise. Shine. Work Happy.
Hiring Immediately!

What Drury Hotels employees say

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Hours and flexibility

Workplace

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About Drury Hotels

Sourced by ZipRecruiter

Drury Hotels is a prominent player in the hospitality industry, based in Saint Louis, MO, US. The company was established in 1973 by the Drury brothers — Lambert, Charles, and Robert. Notably, the founders came from a family that had long been engaged in the construction business, which allowed them to apply their knowledge to build superior quality hotels. Offering a range of services, the company operates a network of upper-midscale, full-service hotels under several brands, including Drury Inn and Suites, Drury Inn, Drury Plaza Hotel, and Pear Tree Inn. The company is renowned for its distinctive blend of friendly service, clean rooms, and stunning value.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1973

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