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Guest Operations Jobs (NOW HIRING)

FIFA

VIP Lounge Manager, Match Day Only

Foxboro, MA · On-site

Reporting organizationally to the Guest Operations Stadium Manager, the VIP Lounge Manager will be a key member of the FIFA26 Guest Operations team, and work in close collaboration with the ...

FIFA

VIP Lounge Manager, Match Day Only

New York, NY · On-site

$320/day

Senior Manager, Guest Operations & Stadiums Description At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time ...

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How much do guest operations jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for guest operations in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Guest Operations role and how can they be effectively managed?

In Guest Operations, one of the main challenges is handling high guest volumes while maintaining excellent service standards. This often requires strong multitasking and problem-solving skills, especially during peak hours or special events. Effective communication and teamwork are essential to quickly resolve guest concerns and ensure a smooth operation. Being adaptable and proactive in anticipating guest needs can also help prevent issues before they arise, leading to a more positive experience for both guests and the team.

What are Guest Operations?

Guest Operations refers to the department or team in hospitality and entertainment industries responsible for ensuring a positive experience for guests. This includes managing guest check-in and check-out, addressing guest inquiries and complaints, providing information about services and amenities, and coordinating with other departments to fulfill guest needs. The goal of Guest Operations is to ensure guests have a smooth, enjoyable, and memorable experience during their stay or visit.

What is the difference between Guest Operations vs Front Desk Agent?

AspectGuest OperationsFront Desk Agent
Primary RoleOversees guest services, manages guest experience, handles reservations and complaintsChecks guests in/out, manages reservations, provides customer service at the front desk
CredentialsHospitality or hotel management experience, customer service skillsCustomer service skills, hospitality experience often preferred
Work EnvironmentHotel or resort, involves coordination with various departmentsFront desk area, direct guest interaction
Industry UsageUsed in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

Guest Operations and Front Desk Agent roles both serve the hospitality industry and require customer service skills. Guest Operations has a broader scope, overseeing overall guest experience, while Front Desk Agents focus on check-in/out and front desk duties. Both roles often require similar credentials and work in hotel environments, but Guest Operations involves more coordination across departments.

What are the key skills and qualifications needed to thrive in Guest Operations, and why are they important?

To thrive in Guest Operations, you need strong customer service skills, problem-solving abilities, and often a background in hospitality or related experience. Familiarity with property management systems, reservation software, and basic office tools is typically required. Excellent communication, patience, and teamwork make someone stand out in this role. These skills are crucial for ensuring positive guest experiences, efficient operations, and effective resolution of guest concerns.
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What are the most commonly searched types of Guest Operations jobs? The most popular types of Guest Operations jobs are:
What job categories do people searching Guest Operations jobs look for? The top searched job categories for Guest Operations jobs are:
Guest Operations jobs near you
Infographic showing various Guest Operations job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

VIP Lounge Manager, Match Day Only

FIFA

Foxboro, MA • On-site

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26 will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. 
Reporting organizationally to the Guest Operations Stadium Manager, the VIP Lounge Manager will be a key member of the FIFA26 Guest Operations team, and work in close collaboration with the Hospitality, Guest Relations, Venue Management, and other key individuals responsible for delivering key V/VIP operations at the assigned stadium.  
 
The main responsibilities and oversights of the VIP Lounge Manager for the FIFA World Cup 26 include:   
  • Lead the on-site execution of the VIP lounge guest experience, including branding, entertainment, staffing, and decor. 
  • Ensure the delivery of exceptional, world-class hospitality service to all guests. 
  • Monitor hospitality suppliers to ensure quality, budget compliance, and risk management.  
  • Address and escalate queries related to stadium infrastructure and technical aspects of guest areas.  
  • Manage VIK sponsor needs and ensure implementation aligns with agreed plans.  
  • Support world-class training programs focused on delivering exceptional customer service.  
  • Participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives. 
  • Fill in the required reports and escalate necessary issues to the central team 
  • Ensure successful knowledge sharing and post-event debriefing for Guest Operations. 
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.  
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.  
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.  
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.  
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.  
LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.  
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
  • Bachelor's or Master's degree in Sport Management/Business, Hospitality or Event Management 
  • Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required 
  • Guest Experience & Hospitality Management  
Work Experience
  • 5+ Years Guest Operations and Event Services, with Project Management Experience 
  • Extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools 
  • Extensive experience of managing end-to-end V/VIP hospitality programs at major sporting events 
Languages
  • Fluent in English. Spanish and/or French proficiency is a plus 
Technology
  • Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools. 
Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.

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