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Guest Operations Jobs (NOW HIRING)

Oakland Zoo

Glowfari Operations Manager

Oakland, CA · On-site

$35.84 - $37.89/hr

  • Retirement

Position Summary The Glowfari Operations Manager supports the safe, guest-ready operation of Glowfari, Oakland Zoo's signature nighttime program. Serving as onsite manager during event hours, this ...

Oakland Zoo

Glowfari Operations Manager

Oakland, CA · On-site

$35.84 - $37.89/hr

  • Retirement

Position Summary The Glowfari Operations Manager supports the safe, guest-ready operation of Glowfari, Oakland Zoo's signature nighttime program. Serving as onsite manager during event hours, this ...

Oakland Zoo

Glowfari Operations Manager

Oakland, CA · On-site

$35.84 - $37.89/hr

  • Retirement

Position Summary The Glowfari Operations Manager supports the safe, guest-ready operation of Glowfari, Oakland Zoo's signature nighttime program. Serving as onsite manager during event hours, this ...

Carnival Corporation

Senior Specialist, Web Content

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead conversations with cross-functional teams (Marketing, Ship Building, Guest Operations, Revenue Management, Fleet Deployment, Guest Care, etc.) to develop content plans for their incoming ...

OWA

Guest Services Supervisor, Part-Time

Foley, AL · On-site

Ensure compliance with all operational guidelines * Achieve objectives set forth by the Guest Services Manager/Assistant Manager * Acts as the central point of contact for all guest/operational ...

Holland America Group

Senior Specialist, Web Content

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead conversations with cross-functional teams (Marketing, Ship Building, Guest Operations, Revenue Management, Fleet Deployment, Guest Care, etc.) to develop content plans for their incoming ...

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Guest Operations information

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How much do guest operations jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for guest operations in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are some common challenges faced in a guest operations role and how can they be effectively managed?

In Guest Operations, one of the main challenges is handling high guest volumes while maintaining excellent service standards. This often requires strong multitasking and problem-solving skills, especially during peak hours or special events. Effective communication and teamwork are essential to quickly resolve guest concerns and ensure a smooth operation. Being adaptable and proactive in anticipating guest needs can also help prevent issues before they arise, leading to a more positive experience for both guests and the team.

What is guest operations?

Guest Operations refers to the department or team in hospitality and entertainment industries responsible for ensuring a positive experience for guests. This includes managing guest check-in and check-out, addressing guest inquiries and complaints, providing information about services and amenities, and coordinating with other departments to fulfill guest needs. The goal of Guest Operations is to ensure guests have a smooth, enjoyable, and memorable experience during their stay or visit.

What is the difference between Guest Operations vs Front Desk Agent?

AspectGuest OperationsFront Desk Agent
Primary RoleOversees guest services, manages guest experience, handles reservations and complaintsChecks guests in/out, manages reservations, provides customer service at the front desk
CredentialsHospitality or hotel management experience, customer service skillsCustomer service skills, hospitality experience often preferred
Work EnvironmentHotel or resort, involves coordination with various departmentsFront desk area, direct guest interaction
Industry UsageUsed in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

Guest Operations and Front Desk Agent roles both serve the hospitality industry and require customer service skills. Guest Operations has a broader scope, overseeing overall guest experience, while Front Desk Agents focus on check-in/out and front desk duties. Both roles often require similar credentials and work in hotel environments, but Guest Operations involves more coordination across departments.

What are the key skills and qualifications needed to thrive in guest operations?

To thrive in Guest Operations, you need strong customer service skills, problem-solving abilities, and often a background in hospitality or related experience. Familiarity with property management systems, reservation software, and basic office tools is typically required. Excellent communication, patience, and teamwork make someone stand out in this role. These skills are crucial for ensuring positive guest experiences, efficient operations, and effective resolution of guest concerns.
More about Guest Operations jobs
What are the most commonly searched types of Guest Operations jobs? The most popular types of Guest Operations jobs are:
What job categories do people searching Guest Operations jobs look for? The top searched job categories for Guest Operations jobs are:
Guest Operations jobs near you
Infographic showing various Guest Operations job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

House Manager

Milwaukee Repertory Theater, Inc.

Milwaukee, WI • On-site

$19/hr

Part-time

Posted 7 days ago

Job description

Job Type
Part-time
Description
Position: House Manager
Department: Marketing
Reports To: Associate Director of Guest Operations
Start Date: Week of September 7
Deadline to Apply: Wednesday, August 19
Status: Non-Exempt
Full/Part Time: Part-Time
Annual/Seasonal: Seasonal
Compensation Range: $19/hr
Join Our Guest Operations Team for a Landmark Season!
We're looking for friendly, dedicated team members to help welcome nearly 300,000 guests to world-class productions across our three unique stages. As a member of our Customer Service Team for the 2026/27 Season, you'll play a key role in creating a warm, inclusive, and memorable experience for every patron.
POSITION SUMMARY
The House Manager ensures a safe, welcoming, and well-organized front-of-house experience for all guests attending performances and events at Milwaukee Rep. Overseeing lobby operations, supervising front-of-house staff and volunteer ushers, and responding to guest needs in real time, the House Manager plays a key leadership role in creating a positive and accessible environment. This position serves as the primary liaison between patrons, Ticket Office, and production staff during performances, upholding Milwaukee Rep's high standards of customer service and operational excellence. This is a part-time, seasonal position, averaging 12 to 20 hours per week during performance weeks.
KEY RESPONSIBILITIES:
Front of House Leadership
  • Oversee all front-of-house operations during assigned performances and events.
  • Ensure the lobby, venues, and public areas are clean, accessible, and ready to welcome patrons and guests including all TVs/monitors are turned on and working properly.
  • Coordinate with Stage Management, Ticket Office, Concessions and Lubar Lounge attendant to ensure timely seating and curtain times.
  • Supervise and support volunteer ushers before, during, and after performances.

Audience Experience & Safety
  • Greet guests with professionalism and warmth, resolving issues with care and discretion.
  • Assist with accessibility needs, lost and found, and emergency situations as needed.
  • Enforce safety procedures, including evacuation protocols when required.
  • Complete post-performance reports detailing attendance, incidents, and guest feedback.

Volunteer Engagement
  • Support usher check-in, lead pre-show briefings, and assign usher duties.
  • Foster a positive volunteer experience through clear communication and appreciation.
  • Ensure volunteers uphold theater policies and provide excellent service to all guests.

Communication & Coordination
  • Act as the primary liaison between front-of-house and backstage teams during events.
  • Report urgent issues or recurring concerns to the Associate Director of Guest Operations.
  • Ensure all public spaces are properly secured at the conclusion of each performance.

Additional Duties
  • Attend Guest Operations trainings and meetings as required.
  • Learn Gift Shop inventory and Toast point-of-sale (POS) systems to support Gift Shop Associates.
  • Perform other duties as assigned.

Top applicants will stand out if they:
  • Bring a positive, outgoing, and friendly personality.
  • Are reliable, punctual, and professional.
  • Demonstrate strong problem-solving skills and remain calm under pressure.
  • Show attention to detail and take pride in maintaining clean, engaging public space.
  • Listen well, follow instructions, and take initiative when needed.
  • Work well both independently and as part of a team.
  • Are committed to creating inclusive, welcoming environments for diverse audiences.
  • Are enthusiastic about live performance and passionate about the mission of non-profit theater.

Requirements
REQUIREMENTS OF THE POSITION
Qualifications:
  • 2+ years of experience in customer service, theatre operations, or event management preferred.
  • Strong leadership, interpersonal, and communication skills, both verbal and written.
  • Able to communicate well both orally and verbally.
  • Ability to manage a fast-paced environment with professionalism and poise.
  • Patience, empathy, and critical thinking when interacting with guests.
  • Availability to work a flexible schedule including evenings, weekends, and holidays in accordance with performance schedules.
  • Knowledge of ADA accessibility, emergency procedures, and audience safety protocols is a plus.
  • CPR/First Aid certification (or willingness to obtain-training provided at our cost).
  • Ability to pass a background check in accordance with state and/or Federal laws.

Physical Requirements:
The physical conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Able to regularly ascend/descend stairs.
  • This position lifts and moves materials and supplies up to 25 pounds.
  • Ability to stand, sit, or walk for up to 4 hours at a time.
  • The regular duties of this job include communication in person
  • Job requires use of close vision.

Milwaukee Rep Values Employees Who:
  • Communicate well with a diverse group of colleagues.
  • Demonstrate an aptitude and eagerness to learn new skills and processes when necessary.
  • Solve problems and engage in creative thinking about challenges individually and in a group environment.
  • Are able to accept and incorporate feedback.
  • Have excellent interpersonal, teamwork, and diplomacy skills and ability to be self-directed and take initiative.
  • Demonstrates an understanding of historical and institutional racism in the American theatre and/or a willingness to commit to learning and to the mission, vision, and values of the theater in areas of Equity, Diversity, and Inclusion efforts both in the workplace and in our community.

TO APPLY
Required Materials: Online Application, Resume, and a Cover Letter detailing why you are the best candidate for the position
Deadline: Applications will be accepted until the position is filled.
All applications must be submitted through the online portal. Any candidate who requires accommodations to submit an online application should contact Elena Donley at edonley@milwaukeerep.com
Salary Description
$19/hour

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