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Guest Operations Jobs (NOW HIRING)

Pins Mechanical Co

Guest Experience Manager

Pittsburgh, PA · On-site

$17.50 - $20/hr

Floor & Guest Operations * Lead the service team during shifts, ensuring smooth floor operations and high-quality guest experiences. * Maintain a welcoming, energetic atmosphere for all guests.

Pins Mechanical Co

Guest Experience Manager

Mason, OH · On-site

$17 - $19.25/hr

Floor & Guest Operations * Lead the service team during shifts, ensuring smooth floor operations and high-quality guest experiences. * Maintain a welcoming, energetic atmosphere for all guests.

Pins Mechanical Co

Guest Experience Manager

Pittsburgh, PA · On-site

$17.50 - $20/hr

Floor & Guest Operations * Lead the service team during shifts, ensuring smooth floor operations and high-quality guest experiences. * Maintain a welcoming, energetic atmosphere for all guests.

Seaport Hotel

Manager Guest Services

Boston, MA

Supervise daily shift operations, ensuring smooth execution and consistent service delivery * Coach, train, and develop Guest Services team members through ongoing feedback and hands-on guidance

Seaport Hotel

Manager Guest Services

Boston, MA · On-site

$70K - $75K/yr

Supervise daily shift operations, ensuring smooth execution and consistent service delivery * Coach, train, and develop Guest Services team members through ongoing feedback and hands-on guidance

CoralTree Hospitality

Manager Guest Services

Boston, MA · On-site

$70K - $75K/yr

Supervise daily shift operations, ensuring smooth execution and consistent service delivery * Coach, train, and develop Guest Services team members through ongoing feedback and hands-on guidance

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Guest Operations information

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$13

$24

$39

How much do guest operations jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest operations in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What is guest operations?

Guest Operations refers to the department or team in hospitality and entertainment industries responsible for ensuring a positive experience for guests. This includes managing guest check-in and check-out, addressing guest inquiries and complaints, providing information about services and amenities, and coordinating with other departments to fulfill guest needs. The goal of Guest Operations is to ensure guests have a smooth, enjoyable, and memorable experience during their stay or visit.

What are the key skills and qualifications needed to thrive in guest operations?

To thrive in Guest Operations, you need strong customer service skills, problem-solving abilities, and often a background in hospitality or related experience. Familiarity with property management systems, reservation software, and basic office tools is typically required. Excellent communication, patience, and teamwork make someone stand out in this role. These skills are crucial for ensuring positive guest experiences, efficient operations, and effective resolution of guest concerns.

What are some common challenges faced in a guest operations role and how can they be effectively managed?

In Guest Operations, one of the main challenges is handling high guest volumes while maintaining excellent service standards. This often requires strong multitasking and problem-solving skills, especially during peak hours or special events. Effective communication and teamwork are essential to quickly resolve guest concerns and ensure a smooth operation. Being adaptable and proactive in anticipating guest needs can also help prevent issues before they arise, leading to a more positive experience for both guests and the team.

What is the difference between Guest Operations vs Front Desk Agent?

AspectGuest OperationsFront Desk Agent
Primary RoleOversees guest services, manages guest experience, handles reservations and complaintsChecks guests in/out, manages reservations, provides customer service at the front desk
CredentialsHospitality or hotel management experience, customer service skillsCustomer service skills, hospitality experience often preferred
Work EnvironmentHotel or resort, involves coordination with various departmentsFront desk area, direct guest interaction
Industry UsageUsed in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

Guest Operations and Front Desk Agent roles both serve the hospitality industry and require customer service skills. Guest Operations has a broader scope, overseeing overall guest experience, while Front Desk Agents focus on check-in/out and front desk duties. Both roles often require similar credentials and work in hotel environments, but Guest Operations involves more coordination across departments.

Is guest operations a stressful job?

Guest operations roles can be stressful due to the need to handle guest requests, resolve issues quickly, and maintain high service standards. The job often requires strong communication skills, multitasking, and working in fast-paced environments, which can contribute to stress levels.
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What are the most commonly searched types of Guest Operations jobs?

The most popular types of Guest Operations jobs are:

What job categories do people searching Guest Operations jobs look for?

The top searched job categories for Guest Operations jobs are:

Guest Operations jobs near you
Infographic showing various Guest Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

Seasonal Frontline Guest Experience Coordinator, New York Aquarium

Wildlife Conservation Society

New York, NY • On-site

$23/hr

Full-time

Re-posted 3 hours ago

Wildlife Conservation Society rating

7.6

Company rating: 7.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

14th of 37 rated wildlife parks and zoos

Job description

Department: Building & Grounds
Title: Frontline Guest Experience Coordinator
Location: New York Aquarium (Brooklyn)
Employment Type:Temporary/Seasonal 
Status: Non-Exempt 
Grade Level: Hourly 
Pay Rate: $23/hour
Reports To: Facilities Management/Building & Grounds Supervisor
Schedule:Wednesday-Sunday, including Holidays
Hours: 10am-6pm
Position Summary:
The Frontline Guest Experience Coordinator supports daily guest operations across the New York Aquarium by maintaining a strong on-floor presence in high-traffic public areas. This position helps ensure a safe, welcoming, and organized guest experience through active wayfinding, guest flow support, operational awareness, and communication with frontline teams.
The ideal candidate is observant, approachable, calm under pressure, and comfortable working in a fast-paced public environment while remaining highly visible and engaged throughout the day.
Key Responsibilities:
  • Maintain an active presence throughout public areas to support guest experience, wayfinding, and crowd flow.
  • Monitor congestion points, exhibit circulation, and operational conditions during peak attendance periods.
  • Support guest movement and line organization around major attractions and Aquatheater operations.
  • Identify and communicate guest-facing operational issues including cleanliness concerns, blocked pathways, signage issues, and presentation needs.
  • Coordinate with Building & Grounds, Security, Admissions, and seasonal staff to support smooth daily operations.
  • Assist during attendance surges, weather impacts, special events, and guest incidents as needed.
  • Provide frontline observations and operational feedback to management to support continuous improvement.

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