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Guest Operations Jobs (NOW HIRING)

Furnished Quarters

Guest Operations Manager

Manhattan, NY · On-site

$65K - $75K/yr

Guest Operations Manager Schedule: Monday-Friday, 9:00 AM-5:30 PM EST (Full-Time, Core Hours) Location: Onsite - New York, NY Salary Range: $65,000-$75,000 annually + Bonus (based on experience and ...

Furnished Quarters

Guest Operations Specialist

MA · On-site

Guest Operations Specialist Location: Charlestown, MA (In-Person) Schedule: Monday-Friday, 9:00 AM - 5:30 PM EST About Furnished Quarters Furnished Quarters is one of the largest independently owned ...

Anthro SoCal

Guest Operations Driver

Ontario, CA

Job Title: Guest Operations Driver Division: Operations Department: Logistics Reports to: Logistics Manager Position Type: Unpaid Volunteer Location: Remote with occasional in-person meetings ...

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Guest Operations information

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How much do guest operations jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for guest operations in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What is guest operations?

Guest Operations refers to the department or team in hospitality and entertainment industries responsible for ensuring a positive experience for guests. This includes managing guest check-in and check-out, addressing guest inquiries and complaints, providing information about services and amenities, and coordinating with other departments to fulfill guest needs. The goal of Guest Operations is to ensure guests have a smooth, enjoyable, and memorable experience during their stay or visit.

What are the key skills and qualifications needed to thrive in guest operations?

To thrive in Guest Operations, you need strong customer service skills, problem-solving abilities, and often a background in hospitality or related experience. Familiarity with property management systems, reservation software, and basic office tools is typically required. Excellent communication, patience, and teamwork make someone stand out in this role. These skills are crucial for ensuring positive guest experiences, efficient operations, and effective resolution of guest concerns.

What are some common challenges faced in a guest operations role and how can they be effectively managed?

In Guest Operations, one of the main challenges is handling high guest volumes while maintaining excellent service standards. This often requires strong multitasking and problem-solving skills, especially during peak hours or special events. Effective communication and teamwork are essential to quickly resolve guest concerns and ensure a smooth operation. Being adaptable and proactive in anticipating guest needs can also help prevent issues before they arise, leading to a more positive experience for both guests and the team.

What is the difference between Guest Operations vs Front Desk Agent?

AspectGuest OperationsFront Desk Agent
Primary RoleOversees guest services, manages guest experience, handles reservations and complaintsChecks guests in/out, manages reservations, provides customer service at the front desk
CredentialsHospitality or hotel management experience, customer service skillsCustomer service skills, hospitality experience often preferred
Work EnvironmentHotel or resort, involves coordination with various departmentsFront desk area, direct guest interaction
Industry UsageUsed in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

Guest Operations and Front Desk Agent roles both serve the hospitality industry and require customer service skills. Guest Operations has a broader scope, overseeing overall guest experience, while Front Desk Agents focus on check-in/out and front desk duties. Both roles often require similar credentials and work in hotel environments, but Guest Operations involves more coordination across departments.

Is guest operations a stressful job?

Guest operations roles can be stressful due to the need to handle guest requests, resolve issues quickly, and maintain high service standards. The job often requires strong communication skills, multitasking, and working in fast-paced environments, which can contribute to stress levels.
More about Guest Operations jobs

What are the most commonly searched types of Guest Operations jobs?

The most popular types of Guest Operations jobs are:

What job categories do people searching Guest Operations jobs look for?

The top searched job categories for Guest Operations jobs are:

Guest Operations jobs near you
Infographic showing various Guest Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

Guest Operations Manager

Furnished Quarters

Manhattan, NY • On-site

$65K - $75K/yr

Full-time

Posted 13 days ago

Job description

Guest Operations Manager
Schedule: Monday-Friday, 9:00 AM-5:30 PM EST (Full-Time, Core Hours)
Location: Onsite - New York, NY
Salary Range: $65,000-$75,000 annually + Bonus (based on experience and qualifications)
About Furnished Quarters
Furnished Quarters is the largest independently owned and operated provider of global temporary housing. With over 25 years of experience, we offer stylish, fully furnished apartments for business and leisure travelers staying 30 days or more. Our mission is to create a home away from home that is both elevated and seamless, supported by our Core Values of Care, Collaboration, Community, Challenge, and Career.
The Opportunity
We are seeking a Guest Operations Manager to lead the day-to-day performance and operational execution of an assigned Guest Operations team. This role oversees guest communication and service delivery, apartment readiness, daily staffing and workflow, and the coordination of operational activities throughout the guest journey. The Guest Operations Manager serves as a first-level escalation point while partnering closely with other Guest Operations Managers and teams across Global Operations, Core Operations, Sales, Property Leasing, Accounting, Technology, and other business areas to ensure consistent service and effective cross-functional handoffs.
What You'll Do
  • Lead, coach, and develop an assigned group of Guest Operations team members, setting clear expectations for performance, productivity, service quality, and accountability.
  • Manage daily staffing, workload distribution, task prioritization, schedules, and coverage to support guest and business needs.
  • Oversee daily Guest Operations activities, ensuring cases and tasks are appropriately assigned, prioritized, documented, and resolved within established service levels.
  • Monitor guest requests and escalated or delayed cases, ensuring appropriate ownership, follow-up, and timely resolution.
  • Serve as a first-level escalation point for guest concerns and operational issues, coordinating appropriate service recovery and escalating significant or recurring matters as needed.
  • Oversee apartment setups and deconstructs and coordinate apartment-related services, including utilities, parking, housekeeping, maintenance, inspections, service appointments, and other operational activities.
  • Ensure Guest Operations activity and apartment documentation are accurately maintained in Salesforce and other designated systems.
  • Partner cross-functionally with Global Operations, Core Operations, Sales, Property Leasing, Accounting, Technology, and other teams to support apartment readiness and seamless service delivery.
  • Monitor service quality, guest feedback, and recurring operational issues to identify process gaps and opportunities to improve efficiency, accountability, and consistency.
  • Participate in the rotating Manager On-Call Program, responding to urgent guest and operational needs during evenings, weekends, and holidays.

What We're Looking For
  • High school diploma or equivalent required; bachelor's degree in hospitality, business, or a related field preferred.
  • At least 5 years of progressive experience in guest services, corporate housing, hospitality, operations, or a related service environment, including at least 3 years directly supervising employees.
  • Proven ability to lead, coach, develop, and hold team members accountable for performance.
  • Strong understanding of guest support, service recovery, case management, apartment operations, and operational execution.
  • Experience managing staffing, scheduling, team coverage, performance reviews, and employee development.
  • Proficiency in Microsoft Office, Salesforce, project management tools such as Asana, and related operational technology.
  • Strong written and verbal communication, organizational, and prioritization skills with the ability to manage multiple workflows in a fast-paced environment.
  • Ability to build effective cross-functional relationships and manage guest and operational escalations with professionalism and sound judgment.
  • Flexible availability to participate in the rotating Manager On-Call Program, including evenings, weekends, and holidays as business needs require.

Why Join Us
At Furnished Quarters, we pride ourselves on being more than a place to work. We are a team united by values, committed to creating meaningful experiences for our guests and colleagues. You will join a supportive culture that values growth, collaboration, and continuous improvement.
Equal Opportunity Statement
Furnished Quarters is an equal opportunity employer committed to a workplace free from discrimination. We celebrate diversity and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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