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Guest Operations Jobs (NOW HIRING)

Seaport Hotel

Manager Guest Services

Boston, MA · On-site

Supervise daily shift operations, ensuring smooth execution and consistent service delivery * Coach, train, and develop Guest Services team members through ongoing feedback and hands-on guidance

New

Seaport Hotel

Manager Guest Services

Boston, MA · On-site

$70K - $75K/yr

Supervise daily shift operations, ensuring smooth execution and consistent service delivery * Coach, train, and develop Guest Services team members through ongoing feedback and hands-on guidance

New

CoralTree Hospitality

Manager Guest Services

Boston, MA · On-site

$70K - $75K/yr

Supervise daily shift operations, ensuring smooth execution and consistent service delivery * Coach, train, and develop Guest Services team members through ongoing feedback and hands-on guidance

New

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Guest Operations information

See salary details

$13

$24

$39

How much do guest operations jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for guest operations in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are some common challenges faced in a guest operations role and how can they be effectively managed?

In Guest Operations, one of the main challenges is handling high guest volumes while maintaining excellent service standards. This often requires strong multitasking and problem-solving skills, especially during peak hours or special events. Effective communication and teamwork are essential to quickly resolve guest concerns and ensure a smooth operation. Being adaptable and proactive in anticipating guest needs can also help prevent issues before they arise, leading to a more positive experience for both guests and the team.

What is guest operations?

Guest Operations refers to the department or team in hospitality and entertainment industries responsible for ensuring a positive experience for guests. This includes managing guest check-in and check-out, addressing guest inquiries and complaints, providing information about services and amenities, and coordinating with other departments to fulfill guest needs. The goal of Guest Operations is to ensure guests have a smooth, enjoyable, and memorable experience during their stay or visit.

What is the difference between Guest Operations vs Front Desk Agent?

AspectGuest OperationsFront Desk Agent
Primary RoleOversees guest services, manages guest experience, handles reservations and complaintsChecks guests in/out, manages reservations, provides customer service at the front desk
CredentialsHospitality or hotel management experience, customer service skillsCustomer service skills, hospitality experience often preferred
Work EnvironmentHotel or resort, involves coordination with various departmentsFront desk area, direct guest interaction
Industry UsageUsed in hotels, resorts, and hospitality establishmentsCommonly used in hotels, motels, and hospitality settings

Guest Operations and Front Desk Agent roles both serve the hospitality industry and require customer service skills. Guest Operations has a broader scope, overseeing overall guest experience, while Front Desk Agents focus on check-in/out and front desk duties. Both roles often require similar credentials and work in hotel environments, but Guest Operations involves more coordination across departments.

What are the key skills and qualifications needed to thrive in guest operations?

To thrive in Guest Operations, you need strong customer service skills, problem-solving abilities, and often a background in hospitality or related experience. Familiarity with property management systems, reservation software, and basic office tools is typically required. Excellent communication, patience, and teamwork make someone stand out in this role. These skills are crucial for ensuring positive guest experiences, efficient operations, and effective resolution of guest concerns.
More about Guest Operations jobs
What are the most commonly searched types of Guest Operations jobs? The most popular types of Guest Operations jobs are:
What job categories do people searching Guest Operations jobs look for? The top searched job categories for Guest Operations jobs are:
Guest Operations jobs near you
Infographic showing various Guest Operations job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

HQ Guest Operations

The Nashville Tour Company

Nashville, TN • On-site

$18/hr

Part-time

Re-posted 7 days ago

Job description

Part-Time HQ Guest Operations Team Member


We are looking for outgoing, reliable, and customer-focused team members to join our HQ Guest Operations Team. This role is responsible for creating an exceptional guest experience while supporting daily operations across our headquarters stations, including front desk check-in, retail sales, and guest assistance.


HQ Guest Operations team members are often the first impression of our company, so we are looking for individuals who enjoy interacting with people, thrive in a fast-paced environment, and take pride in providing outstanding hospitality.


Schedule

  • Part-Time
  • Thursday - Sunday
  • Day and evening shifts available
  • Weekend availability required


Responsibilities

  • Welcome and assist guests arriving at HQ locations
  • Check guests in for tours and verify age and identification when required
  • Answer guest questions and provide helpful information about tours and services
  • Assist guests with reservations, payments, and walk-in bookings
  • Process transactions and retail merchandise sales through the POS system
  • Maintain organized, clean, and well-stocked workstations
  • Communicate with drivers, team members, and management regarding guest updates and operational needs
  • Support guest flow, tour preparation, and station setup
  • Help maintain a fun, safe, and welcoming environment for all guests
  • Assist with end-of-shift duties including POS balancing when assigned


Qualifications

  • Must be21years or older
  • Valid Driver's License and reliable transportation
  • Ability to lift up to 30 lbs
  • Strong verbal communication skills
  • Customer service or hospitality experience preferred
  • Professional, polite, and well-spoken
  • Ability to work in a fast-paced, team-oriented environment
  • Must maintain strong attendance and punctuality


What Makes Someone Successful in This Role

  • Friendly and welcoming personality
  • Strong communication skills
  • Positive attitude and team mindset
  • Reliable and responsible
  • Self-motivated and hardworking
  • Professional and adaptable


Why Join Our Team

  • Fun, energetic work environment
  • Opportunity to interact with guests from around the country
  • Team-oriented culture
  • Flexible part-time schedule

Apply