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Guest Experience Associate Jobs (NOW HIRING)

SSA Group

Guest Experience - Associate

Sioux Falls, SD · On-site

$14.75 - $18/hr

Our Guest Experience Associates play a key role in creating memorable visits for guests of all ages by providing exceptional customer service, assisting with admissions and guest inquiries ...

AEG Presents

Guest Experience Associate

Madison, WI

$14.75 - $18.25/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

AEG

Guest Experience Associate

Burnsville, MN · On-site

$14 - $17/hr

Guest Experience Associate Location: Burnsville, MN Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

AEG

Guest Experience Associate

Kennesaw, GA · On-site

$13.75 - $16.75/hr

Guest Experience Associate Location: West Cobb, GA Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

AEG Presents

Guest Experience Associate

Keller, TX

$13.50 - $16.25/hr

Guest Experience Associate Location: Keller, TX Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first ...

LM Service LLC

Guest Experience Associate

Saint Louis, MO

$14.25 - $17.50/hr

Guest Experience Associate St Louis Aquarium at Union Station - St Louis, MO 63103 Position Summary This position will deliver a unique, engaging and entertaining experience to all guests and is ...

AEG

Guest Experience Associate

Glendale, AZ · On-site

$14 - $17/hr

Associate, Guest Experience - Part Time/Non-Exempt Department: Guest Experience Reports to: Manager, Guest Experience Location: State Farm Stadium (Glendale, AZ) Format: In-person NOTE: Applicants ...

TOCA Football

Guest Experience Associate

Wixom, MI · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Wixom, MI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first ...

TOCA Football

Guest Experience Associate

Allen, TX · On-site

$13.75 - $16.75/hr

Guest Experience Associate Location: Allen,TX Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first ...

TOCA Football

Guest Experience Associate

Carrollton, TX

$14 - $15/hr

Guest Experience Associate Location: Carrollton, TX Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

ssagroup

Guest Experience Associate

Rochester, NY

$14.50 - $17.75/hr

Guest Experience Associate Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

AEG

Guest Experience Associate

Allen, TX · On-site

$13.75 - $16.75/hr

Guest Experience Associate Location: Allen,TX Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first ...

AEG Presents

Guest Experience Associate

Carrollton, TX

$14.25 - $17.25/hr

Guest Experience Associate Location: Carrollton, TX Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

AEG

Guest Experience Associate

Naperville, IL · On-site

$14.75 - $18/hr

Guest Experience Associate Location: Naperville, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

AEG Presents

Guest Experience Associate

Naperville, IL

$14.50 - $17.75/hr

Guest Experience Associate Location: Naperville, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Wixom, MI

$14.25 - $17.25/hr

Guest Experience Associate Location: Wixom, MI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first ...

AutoCamp

Guest Experience Associate

Asheville, NC · On-site

$18/hr

All Guest Experience Associates are cross trained on Food and Beverage. DESIRED SKILLS AND EXPERIENCE * Ability and comfort in working with cloud based applications; knowledge of Google Suite ...

TOCA Football

Guest Experience Associate

Madison, WI

$15/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

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How much do guest experience associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for guest experience associate in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Experience Associate, and why are they important?

To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.

What are the typical daily responsibilities of a Guest Experience Associate, and how do they interact with other team members?

As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.

What is a Guest Experience Associate?

A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Guest Experience Associate vs Front Desk Agent?

AspectGuest Experience AssociateFront Desk Agent
Primary RoleEnhances guest satisfaction through personalized service and engagementHandles check-in/check-out, reservations, and guest inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
CertificationsCustomer service experience often preferred; no specific certifications requiredLikewise, customer service experience; certifications are uncommon

While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.

More about Guest Experience Associate jobs
What cities are hiring for Guest Experience Associate jobs? Cities with the most Guest Experience Associate job openings:
What are the most commonly searched types of Guest Experience jobs? The most popular types of Guest Experience jobs are:
What states have the most Guest Experience Associate jobs? States with the most job openings for Guest Experience Associate jobs include:
What job categories do people searching Guest Experience Associate jobs look for? The top searched job categories for Guest Experience Associate jobs are:
Guest Experience Associate jobs near you
Infographic showing various Guest Experience Associate job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 91% Full Time, 3% Part Time, and 5% Contract. Highlights an 92% Physical, and 8% Hybrid job distribution, with an average salary of $33,084 per year, or $15.9 per hour.
Guest Experience - Associate

Guest Experience - Associate

SSA Group

Sioux Falls, SD • On-site

$14.75 - $18/hr

Temporary

Retirement

Posted 13 days ago

SSA Group rating

5.3

Company rating: 5.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

533rd of 712 rated retailers

Job description

Join the Guest Experience Team at the Great Plains Zoo!
Be part of a dynamic, guest-focused environment where hospitality andfun come together. Our Guest Experience Associates play a key role in creating memorable visits for guests of all ages by providing exceptional customer service, assisting with admissions and guest inquiries, supporting daily zoo operations, and helping ensure every guest enjoys a welcoming and engaging experience throughout their day at the zoo.
Our standard hours of operation are 9:00 AM to 5:00 PM, with occasional extended hours for special events. Team member schedules will generally align with zoo operating hours; however, shifts may vary based on operational needs. Weekend availability is required.
Position Title: Guest Experience Associate
Reports to: Guest Services Manager and Assistant Guest Services Manager.
Who are we:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Responsibilities
  • Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.

  • Day-to-day functions of admissions and membership windows.
  • Drive ticket packages and membership growth through daily goals.
  • Maintain compliance with cash-handling procedures.
  • Perform their duties to the best of their abilities and promote an overall best guest experience.
  • Perform other tasks deemed necessary.

  • Maintain a clean, safe, and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements
  • Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.
  • Driven by cultural attractions and the environment they support.
  • People-person that is guest service-oriented.
  • Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
  • An individual who brings excitement and opportunity to engage with the team and guests.

  • Cashier and cash handling experience is a plus.
  • Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

IDEA + Belonging
  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels
  • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
  • Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience
  • None Required

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
Compensation and Benefits
  • Eligible for overtime pay.
  • On-Demand Pay Program: Get access to a portion of earned wages before payday.
  • Meal Plan & Employee Discounts at applicable locations.
  • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
  • Tuition Discount through Partnership College.
  • Up to 8 hours of Bereavement Leave.
  • Holiday pay of 1.5x the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day
  • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.
SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
We accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. Applications are reviewed as received, and the position remains open until filled.
Join the Guest Experience Team at the Great Plains Zoo!
Be part of a dynamic, guest-focused environment where hospitality andfun come together. Our Guest Experience Associates play a key role in creating memorable visits for guests of all ages by providing exceptional customer service, assisting with admissions and guest inquiries, supporting daily zoo operations, and helping ensure every guest enjoys a welcoming and engaging experience throughout their day at the zoo.
Our standard hours of operation are 9:00 AM to 5:00 PM, with occasional extended hours for special events. Team member schedules will generally align with zoo operating hours; however, shifts may vary based on operational needs. Weekend availability is required.

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