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Guest Experience Associate Jobs (NOW HIRING)

J.C. Newman Cigar Co

Guest Experience Associate

Tampa, FL · On-site

$13.50 - $16.50/hr

Guest Experience Associate For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted the world's finest cigars in the heart of Tampa's historic Ybor City. Our factory, El ...

New

TOCA Football

Guest Experience Associate

Johns Creek, GA · On-site

$13.75 - $16.75/hr

Guest Experience Associate Location: Johns Creek, GA Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Denver, CO

$19.29/hr

Guest Experience Associate Location: Denver, CO Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

TOCA Football

Guest Experience Associate

Denver, CO · On-site

$15.25 - $18.50/hr

Guest Experience Associate Location: Denver, CO Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first ...

TOCA Football

Guest Experience Associate

Nashville, TN · On-site

$14.25 - $17.50/hr

Guest Experience Associate Location: Nashville, TN Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Toledo, OH · On-site

$13.50 - $16.50/hr

Guest Experience Associate Location: Toledo, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first ...

Kohl Children's Museum

Guest Experience Associate

Glenview, IL · On-site

$14.50 - $17.50/hr

Guest Experience Associate Reports To: Guest Experience Manager Scheduling: Part-time, Non-exempt Shifts available: Varied days and hours, some nights and weekends Kohl Children's Museum of Greater ...

AEG

Guest Experience Associate

Shelby, MI · On-site

$13.50 - $16.50/hr

Guest Experience Associate Location: Shelby Township, MI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA ...

AEG Presents

Guest Experience Associate

Franklin, TN · On-site

$14.50 - $17.75/hr

Guest Experience Associate Location: Nashville, TN Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

AEG

Guest Experience Associate

Naperville, IL · On-site

$14.75 - $18/hr

Guest Experience Associate Location: Naperville, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Richmond, OH · On-site

$13.75 - $16.75/hr

Guest Experience Associate Location: Richmond, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Rocky River, OH · On-site

$13.75 - $16.75/hr

Guest Experience Associate Location: Rocky River, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Keller, TX

$16/hr

Guest Experience Associate Location: Keller, TX Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

TOCA Football

Guest Experience Associate

Cincinnati, OH · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Cincinnati, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Bedford, OH · On-site

$13.50 - $16.50/hr

Guest Experience Associate Location: Richmond, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

TOCA Football

Guest Experience Associate

Allen, TX

$13.75 - $16.75/hr

Guest Experience Associate Location: Allen, TX Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the first ...

TOCA Football

Guest Experience Associate

Evanston, IL · On-site

$13.75 - $17/hr

Guest Experience Associate Location: Evanston, IL Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Buckhead, GA · On-site

$14.50 - $17.75/hr

Guest Experience Associate Location: Buckhead, GA Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

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Guest Experience Associate information

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How much do guest experience associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for guest experience associate in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What is a guest experience associate?

A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.

What are the typical daily responsibilities of a guest experience associate, and how do they interact with other team members?

As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.

What are the key skills and qualifications needed to thrive as a guest experience associate, and why are they important?

To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.

What is the difference between Guest Experience Associate vs Front Desk Agent?

AspectGuest Experience AssociateFront Desk Agent
Primary RoleEnhances guest satisfaction through personalized service and engagementHandles check-in/check-out, reservations, and guest inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
CertificationsCustomer service experience often preferred; no specific certifications requiredLikewise, customer service experience; certifications are uncommon

While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.

Is guest experience associate a stressful job?

A guest experience associate role involves interacting with customers and addressing their needs, which can sometimes be stressful during busy periods or when handling difficult guests. However, the job also offers opportunities for problem-solving and customer service skill development, and stress levels often depend on the work environment and individual resilience.
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Guest Experience Associate jobs near you
Infographic showing various Guest Experience Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $33,084 per year, or $15.9 per hour.

Guest Experience Associate

Tampa, FL • On-site

J.C. Newman Cigar Co.
Tobacco Manufacturing • 51 - 200 employees
Learn more about J.C. Newman Cigar Co.external

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Guest Experience Associate
For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted the world's finest cigars in the heart of Tampa's historic Ybor City. Our factory, El Reloj, is the last operating hand-rolled cigar factory in the United States-a living landmark where more than 25,000 guests from around the world visit each year to experience Tampa's cigar heritage.
In late 2026, we will open three new hospitality experiences inside a beautifully restored 1910 building across the street from El Reloj: Elaine's, a classic American restaurant with continental and local influences serving breakfast, lunch and dinner; Stanford's Cigar Club, a premium cigar lounge built around an exclusive barrel-aged spirits and reserve red wine program; and The Inn at El Reloj, eleven beautifully appointed guest rooms upstairs from Elaine's. Together with our private events programming on both sides of the street, they form the El Reloj District, a hospitality destination unlike anything else in Tampa.
We are seeking a personable and knowledgeable Guest Experience Associate to help deliver an exceptional and memorable experience for every visitor. This role is ideal for someone who enjoys storytelling, hospitality, and sales while representing one of Tampa's most historic companies.
What You Will Do
As a Guest Experience Associate, your primary focus is creating an engaging and welcoming environment for guests visiting the factory, museum, and store. You will help bring the history of Tampa's cigar industry to life while assisting guests with tours, purchases, and educational experiences, and representing the Newman family legacy and Tampa's cigar heritage.
You will be:
  • Creating memorable guest moments that generate positive word-of-mouth and strengthen the J.C. Newman brand
  • Leading and facilitating guest experiences at the factory, including guided tours, hand-rolling classes, Cigar 101, tobacco tastings, and future educational experiences
  • Knowledgeable about company history, cigar manufacturing, museum exhibits, and merchandise, and performing other duties as assigned by management
  • Operating the point-of-sale (POS) system to accurately and efficiently process customer transactions, including purchases, discounts, returns, and applicable payment methods, while maintaining a high standard of customer service
  • Ensuring store displays remain fully stocked, organized, and visually appealing
  • Resolving guest questions and concerns using interpersonal communication while being professional and having a positive attitude
  • Discussing, recommending, and selling cigars and other Factory Store merchandise
  • Providing guests with helpful information about the El Reloj District, nearby attractions, local activities, and directions, while operating the passenger elevator when needed

Who You Are
You are enthusiastic, personable, and passionate about delivering outstanding customer experiences. You enjoy connecting with people, telling stories, and helping guests discover something unique about Tampa's cigar history.
You likely bring:
  • High school diploma required; college degree preferred
  • Strong verbal communication skills with clear speaking and proper enunciation
  • Ability to read, write, and speak English; bilingual English/Spanish is a plus
  • Passion for hospitality, guest service, and sales
  • A friendly and professional demeanor with strong interpersonal skills
  • Flexibility to work evenings, weekends, and special events as needed
  • A polished and professional appearance at all times

Physical Requirements & Work Environment
  • Ability to lift, push, pull, and carry up to 15 pounds
  • Hospitality-focused environment with frequent guest interaction
  • Standing and walking for extended periods during tours and guest assistance
  • Schedule flexibility based on tours, events, and visitor demand

Why You Will Love This Role
  • Work in a nationally recognized historic Tampa landmark
  • Be part of the oldest family-owned premium cigar company in the United States
  • Share the story of Ybor City and the art of cigar making with guests from around the world
  • Contribute to a unique and memorable Tampa experience for visitors

Benefits That Support You
We offer a competitive benefits package including medical, vision, and dental coverage, a 401(k) savings plan with company match, company-paid life and short-term disability insurance, company-sponsored long-term disability, paid time off, and more.
Ready to Join Us?
If you're passionate about hospitality, storytelling, and having memorable guest experiences, we'd love to hear from you. Please submit your resume to or apply online at .
J.C. Newman Hospitality Co. is proud to be an Equal Opportunity Employer. We are a drug-free workplace and conduct pre-employment drug screening.

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