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Group Reservations Jobs (NOW HIRING)

Honua Kai Resort

$29/hr

... group reservations as needed,coordinating updates with corporate distribution and contact center, and supporting revenue strategy department with special projects. Minimum six (6) months of ...

AccorHotel

Reservations Coordinator

New York, NY

$32 - $37/hr

Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room block * Monitor room inventory and notify Reservations Manager of any immediate changes

AccorHotel

Reservations Coordinator

New York, NY · On-site

$32 - $37/hr

Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room block * Monitor room inventory and notify Reservations Manager of any immediate changes

FAIRMONT

Reservations Coordinator

New York, NY

Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room block * Monitor room inventory and notify Reservations Manager of any immediate changes

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Group Reservations information

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$12

$19

$29

How much do group reservations jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for group reservations in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Group Reservations vs Event Coordinator?

AspectGroup Reservations

Group Reservations primarily involve booking accommodations, transportation, or services for large parties, focusing on managing multiple bookings simultaneously. Event Coordinators plan, organize, and execute events, overseeing logistics, vendors, and timelines. While both roles require strong organizational skills and customer service, Group Reservations specialists focus on booking management, whereas Event Coordinators handle overall event execution. Understanding these differences helps clients choose the right professional for their needs.

What are some common challenges faced by professionals working in Group Reservations, and how are they typically addressed?

Professionals in Group Reservations often encounter challenges such as managing complex booking requests, coordinating with multiple departments, and handling last-minute changes from clients. These challenges are typically addressed by utilizing robust reservation systems, maintaining clear communication channels with sales, events, and operations teams, and staying adaptable to changing client needs. Developing strong organizational skills and building collaborative relationships across departments are key to efficiently managing group bookings and ensuring a seamless guest experience.

What are group reservations?

Group reservations refer to booking accommodations, event spaces, or services for a larger number of people, typically five or more. These bookings are common for conferences, weddings, business meetings, or tour groups. Handling group reservations often involves special pricing, customized arrangements, and coordination to ensure that the group's needs are met efficiently. The process usually includes negotiating rates, managing room blocks, and coordinating additional services such as catering or transportation. Group reservations help hotels and venues manage large parties while providing tailored experiences for guests.

What are the key skills and qualifications needed to thrive as a Group Reservations Agent, and why are they important?

To thrive as a Group Reservations Agent, you need strong organizational skills, attention to detail, and experience in hospitality or event planning, often supported by a relevant degree or prior reservations experience. Familiarity with property management systems (PMS), reservation software, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and teamwork skills help you efficiently coordinate with clients and internal departments. These capabilities are essential for ensuring seamless group bookings, maximizing occupancy, and delivering a positive guest experience.
More about Group Reservations jobs
What cities are hiring for Group Reservations jobs? Cities with the most Group Reservations job openings:
What are the most commonly searched types of Group Reservations jobs? The most popular types of Group Reservations jobs are:
What job categories do people searching Group Reservations jobs look for? The top searched job categories for Group Reservations jobs are:
Group Reservations jobs near you
Infographic showing various Group Reservations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,710 per year, or $19.1 per hour.
Sales & Reservations Coordinator

Sales & Reservations Coordinator

Millennium Hotels and Resorts

Sunnyvale, CA • On-site

$31 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Hotel Name: M Social Sunnyvale
Location: Onsite - Sunnyvale, CA
Salary Range: $31.00 - $33.00 Hourly
Join the Team at M Social Sunnyvale
At M Social Sunnyvale, we don't just welcome guests-we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence-driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
  • Passion for Hospitality - Delivering meaningful and memorable guest experiences
  • Entrepreneurial - Taking ownership and acting with agility
  • Innovation & Progressive - Continuously improving how we operate and serve
  • Solutions & Results Oriented - Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role
As our Sales & Reservations Coordinator, you will provide administrative and operational support to the Sales and Catering team while serving as a key resource for reservations, group coordination, and event execution. This role is responsible for supporting sales administration, reservations management, BEO coordination, and group and contract support in a fast-paced, high-cost labor market environment.
This position is ideal for someone who is highly organized, detail-oriented, and passionate about hospitality and delivering exceptional service.
Your Impact
You will play an essential role in supporting revenue generation and ensuring a seamless experience for clients and guests. Through organization, communication, and collaboration, you will help maintain operational excellence and support the success of the Sales & Marketing department.
What You'll Be Doing
Sales Administration
  • Provide administrative support to the Sales & Marketing team
  • Prepare proposals, contracts, reports, presentations, and correspondence
  • Maintain accurate account information and activity within sales systems
  • Assist with client communications and follow-up activities
  • Support account managers and sales leaders in achieving departmental goals
Reservations & Group Coordination
  • Manage rooming lists and group reservations
  • Coordinate group blocks and reservation details with internal departments
  • Ensure accurate reservation setup and inventory management
  • Communicate effectively with clients and guests to ensure a smooth experience
  • Partner with Revenue Management and Front Office teams to maximize guest satisfaction
Catering & Event Support
  • Assist with the preparation and distribution of Banquet Event Orders (BEOs)
  • Coordinate event details and communicate updates to operational departments
  • Support Catering and Conference Services with administrative and logistical needs
  • Maintain accurate records and event documentation
  • Assist with menu updates, reports, and event correspondence
Contract Support
  • Prepare contracts, addendums, and related documentation
  • Ensure accuracy and compliance with company policies and procedures
  • Track contract status and maintain organized records
  • Support account managers with group and event documentation
Team Collaboration
  • Partner closely with Sales, Revenue Management, Catering & Conference Services, Front Office, and Food & Beverage teams
  • Foster a culture of collaboration, accountability, and service excellence
  • Contribute to a positive and high-performing team environment
Guest & Client Experience
  • Deliver exceptional service rooted in a passion for hospitality
  • Anticipate client and guest needs and respond with a solutions-oriented approach
  • Create positive and memorable experiences through responsiveness and attention to detail
Compliance & Standards
  • Follow all company policies and procedures
  • Maintain accuracy in contracts, reservations, reports, and event documentation
  • Uphold a culture of accountability and operational excellence

Requirements
  • Passion for hospitality and delivering exceptional service
  • Strong organizational and time management skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Solutions-oriented mindset with strong attention to detail
Technical / Role-Specific Requirements
  • Experience supporting hotel sales, reservations, catering, or conference services operations preferred
  • Knowledge of group reservations, rooming lists, and block management
  • Experience preparing Banquet Event Orders (BEOs), contracts, and proposals preferred
  • Familiarity with Delphi, or similar hotel systems preferred
  • Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint
  • Ability to maintain accurate records and manage multiple deadlines
  • Strong customer service and problem-solving skills
Education
  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in Hospitality Management, Business, or a related field preferred
  • Equivalent combination of education and relevant experience will be considered

Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
  • Medical, Dental & Vision Insurance
  • Company-paid Life and AD&D Insurance
  • Short-Term and Long-Term Disability Coverage
  • 401(k) Retirement Plan with Company Match (where applicable)
  • Paid Time Off & Paid Holidays
  • Hotel Room Discounts across our global portfolio
  • Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you're not just taking on a role-you're joining a global organization committed to people, performance, and growth.
Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.

Apply