Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...
Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
San Francisco, CA · On-site
Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of ...
Customer Success Manager
San Francisco, CA · On-site
Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of ...
Customer Success Manager
New York, NY · Remote
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
Customer Success Manager
New York, NY · Remote
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
Customer Success Manager As a Customer Success Manager (CSM), you'll be the voice of our customers, working closely with both new and potential clients to understand their scientific needs. You'll ...
Customer Success Manager As a Customer Success Manager (CSM), you'll be the voice of our customers, working closely with both new and potential clients to understand their scientific needs. You'll ...
Customer Success Manager LARVOL provides competitive intelligence and predictive insights for global pharma companies. We're looking for a proactive, relationship-driven Customer Success Manager (CSM ...
Customer Success Manager LARVOL provides competitive intelligence and predictive insights for global pharma companies. We're looking for a proactive, relationship-driven Customer Success Manager (CSM ...
Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...
Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...
Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...
Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager The Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode's clients and services and ...
Customer Success Manager The Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode's clients and services and ...
Customer Success Manager
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
Customer Success Manager
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub ...
As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub ...
Customer Success Manager The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving ...
Customer Success Manager The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving ...
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Norwalk, CT · On-site
Customer Success Manager We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of ...
Customer Success Manager
Norwalk, CT · On-site
Customer Success Manager We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of ...
Customer Success Manager
Kansas City, MO · On-site
Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...
Customer Success Manager
Kansas City, MO · On-site
Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...
Customer Success Manager
Brentwood, TN · On-site
Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...
Customer Success Manager
Brentwood, TN · On-site
Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...
Customer Success Manager
Austin, TX · On-site
Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...
Customer Success Manager
Austin, TX · On-site
Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...
Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager (CSM) - UiPath is responsible for ensuring customers achieve maximum value and business outcomes ...
Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager (CSM) - UiPath is responsible for ensuring customers achieve maximum value and business outcomes ...
Customer Success Manager The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving ...
Customer Success Manager The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving ...
Graduate Customer Success Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do graduate customer success manager jobs pay per year?
As of Jul 1, 2026, the average yearly pay for graduate customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Graduate Customer Success Manager, and why are they important?
To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.
What is a typical CSM salary?
A typical salary for a Graduate Customer Success Manager ranges from $50,000 to $70,000 annually, depending on location, company size, and industry. Entry-level CSMs often receive additional benefits such as performance bonuses and training opportunities to develop skills in customer relationship management and SaaS tools.
Will AI replace CSM?
AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, but the human element remains essential for effective customer engagement and retention.
How to become a Customer Success Manager with no experience?
To become a Customer Success Manager with no experience, focus on developing strong communication and problem-solving skills, gain familiarity with customer relationship management (CRM) tools, and pursue relevant certifications such as Customer Success Certification. Entry-level roles or internships in customer service or support can also provide valuable experience and understanding of client needs.
What are the typical career progression paths for a Graduate Customer Success Manager?
Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.
Is being a CSM stressful?
Being a Customer Success Manager (CSM) can be stressful due to managing client relationships, meeting retention targets, and handling customer issues. The role often requires strong communication skills, problem-solving, and the ability to work under pressure, but workload and stress levels vary depending on company size and industry. Effective time management and support tools can help mitigate stress in this position.
What is a Graduate Customer Success Manager?
A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.
What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?
| Aspect | Graduate Customer Success Manager | Customer Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, some certifications in customer success or related fields | High school diploma or equivalent, relevant technical or product knowledge |
| Work Environment | Collaborative, client-facing, strategic focus | Technical, troubleshooting, reactive support |
| Employer & Industry Usage | Tech companies, SaaS providers, startups | IT firms, telecom, software companies |
| Search & Comparison Intent | Understanding entry-level customer success roles | Technical support roles, troubleshooting careers |
The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.
More about Graduate Customer Success Manager jobs
What cities are hiring for Graduate Customer Success Manager jobs? Cities with the most Graduate Customer Success Manager job openings:
What states have the most Graduate Customer Success Manager jobs? States with the most job openings for Graduate Customer Success Manager jobs include:
What job categories do people searching Graduate Customer Success Manager jobs look for? The top searched job categories for Graduate Customer Success Manager jobs are:
- Customer Success Manager Cybersecurity
- Customer Success Manager
- Smb Customer Success Manager
- Full Time Senior Customer Success Manager
- Full Time Customer Success
- Weekend Customer Success Manager
- Senior Customer Success Manager Edtech
- Customer Success
- Customer Success Program Manager
- Full Time Customer Success Manager Edtech
Key responsibilities
Manage existing customer relationships to ensure customer loyalty and expand business relationships.
Conduct regular business reviews and collaborate with customers to present strategic security strategies.
Own the new customer onboarding process, ensuring quick value realization.
Job description
Company Description
At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.
We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers' business.
Job Description
What you will do:
Qualifications
What we are looking for:
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.
We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers' business.
Job Description
What you will do:
- Manage existing customer relationships to ensure customer loyalty and expand our business relationships.
- Conduct regular business reviews and collaborate with customers to present strategic security strategies.
- Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.
- Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.
- Own new customer onboarding process, ensuring quick value realization.
- Handle customer requests, answer questions, and guide them through best practices.
- Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.
Qualifications
What we are looking for:
- 5 - 10 years of experience in customer success management positions or similar.
- Experience working with enterprise customers.
- Ability to communicate and foster positive business relationships (English required, a second language is a plus).
- Basic understanding of web technologies.
- Accountability and personal organization are essential.
- Ability to establish milestones and keep all team members on task.
- Experience analyzing and optimizing the existing processes in the Customer Success department.
- Problem-solving and high-level troubleshooting abilities.
- Experience working within the Identity and Access Security space is a plus.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Cerby
Sourced by ZipRecruiter
Industry
Network security
Company size
11 - 50 Employees
Headquarters location
Alameda, CA, US
Year founded
2020