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Graduate Customer Success Manager Jobs (NOW HIRING)

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...

Kajabi

Customer Success Manager

Customer Success Manager We are seeking a passionate and experienced Customer Success Manager to champion the success of our valued customers. As a member of our Customer Success team, you will be ...

AxisCare

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Stukent Inc

Customer Success Manager

Idaho Falls, ID · On-site

The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A successful CSM at ...

New

Brenntag

Customer Success Manager

East Point, GA

Graduate degree in business, management, social science (or related field) preferred * Proven track record building customer centric teams and Customer Support/Success technology domainknowledge ...

New

Brenntag AG

Customer Success Manager

Charlotte, NC · On-site

Graduate degree in business, management, social science (or related field) preferred * Proven track record building customer centric teams and Customer Support/Success technology domain knowledge ...

New

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager. Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth. Join ECAM as a ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Stukent

Customer Success Manager

Idaho Falls, ID · On-site

The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A successful CSM at ...

New

NextDeavor Inc.

Customer Success Manager

San Jose, CA · Hybrid

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Checkr

Customer Success Manager

Denver, CO

About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the ...

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Graduate Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do graduate customer success manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for graduate customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Graduate Customer Success Manager, and why are they important?

To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.

What is a typical CSM salary?

A typical salary for a Graduate Customer Success Manager ranges from $50,000 to $70,000 annually, depending on location, company size, and industry. Entry-level CSMs often receive additional benefits such as performance bonuses and training opportunities to develop skills in customer relationship management and SaaS tools.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, but the human element remains essential for effective customer engagement and retention.

How to become a Customer Success Manager with no experience?

To become a Customer Success Manager with no experience, focus on developing strong communication and problem-solving skills, gain familiarity with customer relationship management (CRM) tools, and pursue relevant certifications such as Customer Success Certification. Entry-level roles or internships in customer service or support can also provide valuable experience and understanding of client needs.

What are the typical career progression paths for a Graduate Customer Success Manager?

Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.

Is being a CSM stressful?

Being a Customer Success Manager (CSM) can be stressful due to managing client relationships, meeting retention targets, and handling customer issues. The role often requires strong communication skills, problem-solving, and the ability to work under pressure, but workload and stress levels vary depending on company size and industry. Effective time management and support tools can help mitigate stress in this position.

What is a Graduate Customer Success Manager?

A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.

What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?

AspectGraduate Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree, some certifications in customer success or related fieldsHigh school diploma or equivalent, relevant technical or product knowledge
Work EnvironmentCollaborative, client-facing, strategic focusTechnical, troubleshooting, reactive support
Employer & Industry UsageTech companies, SaaS providers, startupsIT firms, telecom, software companies
Search & Comparison IntentUnderstanding entry-level customer success rolesTechnical support roles, troubleshooting careers

The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.

More about Graduate Customer Success Manager jobs
What cities are hiring for Graduate Customer Success Manager jobs? Cities with the most Graduate Customer Success Manager job openings:
What states have the most Graduate Customer Success Manager jobs? States with the most job openings for Graduate Customer Success Manager jobs include:
What job categories do people searching Graduate Customer Success Manager jobs look for? The top searched job categories for Graduate Customer Success Manager jobs are:
Graduate Customer Success Manager jobs near you
Infographic showing various Graduate Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Careers at Level Data | Level Data

Kalamazoo, MI • Remote

Full-time

Retirement, PTO

Re-posted 16 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.


Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply