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Goodwill of Greater Washington

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Goodwill - (Retail) - General Manager

Germantown, MD · On-site

$70K/yr

Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing ... Goodwill of Greater Washington is committed to building a community where people are empowered to ...

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How much do goodwill security jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for goodwill security in the United States is $25.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.33 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Goodwill Security team member?

As a Goodwill Security team member, your daily responsibilities include monitoring the sales floor for suspicious activity, assisting with loss prevention efforts, and ensuring the general safety of staff, customers, and donated merchandise. You will also be responsible for managing incidents professionally, documenting occurrences, and collaborating with store management and law enforcement when necessary. In addition, you may help with opening and closing procedures, crowd control during busy times, and providing customer service as needed. This role requires vigilance, adaptability, and the ability to remain calm under pressure.

What is a Goodwill Security job?

A Goodwill Security job involves ensuring the safety of employees, customers, and merchandise at a Goodwill store or facility. Responsibilities typically include monitoring surveillance systems, patrolling the premises, preventing theft, and handling security incidents professionally. Security personnel may also assist with conflict resolution, enforce store policies, and work with law enforcement if necessary. The role requires strong observational skills, attention to detail, and the ability to respond effectively to security concerns.

What are the key skills and qualifications needed to thrive in the Goodwill Security position, and why are they important?

To thrive as a Goodwill Security professional, you need knowledge of security procedures, surveillance techniques, and conflict resolution, usually supported by a high school diploma or equivalent and relevant security experience. Familiarity with CCTV systems, incident reporting software, and possibly a state-issued security license is often required. Strong observational skills, approachability, and effective communication set standout candidates apart. These abilities are essential for maintaining a safe, welcoming environment for both customers and staff while protecting the organization's assets.

More about Goodwill Security jobs
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What are the most commonly searched types of Goodwill Security jobs? The most popular types of Goodwill Security jobs are:
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Goodwill Security jobs near you
Infographic showing various Goodwill Security job openings in the United States as of July 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $54,037 per year, or $26 per hour.
Goodwill - (Retail) - General Manager

Goodwill - (Retail) - General Manager

Goodwill of Greater Washington

Germantown, MD • On-site

$70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

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Job description

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. You captain the ship! Lead a team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Please click on this link to directly apply on company’s website.

General Manager Germantown in Germantown, Maryland | Careers at Germantown Retail Store

Essential Competencies:
• Develops Direct Reports and Others
• Drives for Results
• Managing Diversity
• Customer Focus
• Building Effective Teams
• Process Management
• Functional and Technical Skills


Key responsibilities and Accountabilities:
1. Develops, coaches and trains all direct reports in the business unit.
2. Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
3. Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
4. Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
5. Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include: monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
6. Maintains effective email, phone and face to face communication.
7. Understands competition in the trading area and is prepared to react to competitive situations.
8. Responsible for all presentation standards and merchandising standards on the sales floor.
9. Responsible for maintaining a safe environment for costumers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
10. Complies with and enforces company policies, standards and values.
11. Participates in special projects, attends meetings.
12. Performs all other duties as assigned.

Supervisory Responsibility:
This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Required Qualifications:
1. Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
2. High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
3. Ability to communicate clearly and effectively in English, both verbally and in writing.
4. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
5. Must have a personal vehicle to use when making cash deposits from the store.
6. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business
7. Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.


Preferred Qualifications:
1. Bachelor’s degree in business or related field.
2. Previous experience working with the disabled and disadvantaged.
3. Fluency in a language other than English

Company Description

Goodwill of Greater Washington is committed to building a community where people are empowered to achieve their fullest potential and RISE to their highest level of personal success.
At our organization, we pride ourselves on fostering a supportive and mission-driven culture that emphasizes inclusivity, respect, and professional growth. We value our team and are committed to providing the tools, resources, and leadership necessary to succeed.