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As of Aug 16, 2026, the average hourly pay for goodwill case in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.
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Infographic showing various Goodwill Case job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,494 per year, or $24.8 per hour.

WFS SSVF Case Manager

Goodwill Industries of the Inland Northwest

Spokane, WA • On-site

$25/hr

Full-time

Re-posted 6 days ago

Job description

Closes: 8/23/26 - Spokane, WA - Full-time/HourlyWage: $25.00 p/hEmployment Benefits: https://discovergoodwill.org/benefits/NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.Summary: Provide Supportive Services to Veterans & their families in this grant funded program. Provide case management services to Veterans to develop & execute Individual Housing Plans that enhance housing security to eligible participants through direct & indirect service provision in Goodwill & partner agencies. Must have valid driver license with personal auto insurance as well as pass background & driver record check.Education &/or Experience:Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.Essential Duties & Responsibilities include the following: Effectively assist participants to achieve & maintain housing stability by coordinating &/or providing supportive services.Ensure that participants receive the assistance needed to promote housing stability, including: consulting with participants to conduct needs assessment, working with participants to create individualized housing stability plans that include specific plans & specific goals, monitoring participants from the time of intake until they exit the program, & ensuring that participants obtain needed supportive services, re-evaluate participant eligibility, per program requirements.Interpret & explain information, such as eligibility requirements, application details, & program specific information.Determine the participant's household needs & priorities. Gather & record information about the participant's health, income, eligibility for public benefits, employment skills, background, family relationships & supports, & living situation in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability. Coordinate activities & work collaboratively with department & contracted community agencies providing services under the SSVF program to ensure that Individual Housing Plans are achieved. Create & utilize informal community networks, as needed, to locate resources & make referrals as necessary in support of Individual Housing Plans.Participate in meetings, staffings, & other activities as directed to promote & review the effectiveness of Individual Housing Plans & overall case management efforts.Conduct other services & activities in concert with Department of Veterans Affairs, Supportive Services for Veterans Families program guide & at the direction of Program Manager.Establish & maintain good working relationships with participants, referral agencies, community partners, & all team members.Ensure all paperwork & related activities are entered, current, accurate, & in compliance in a timely manner. Seek new sources of revenue that will meet Goodwill's mission & align with strategic plan.Provide services in accordance with Goodwill policies, procedures, CARF standards, & principles of safety for personnel, participants & property.Maintain flexibility to work occasional evenings or weekend shifts.Make necessary notifications when required to law enforcement, supervisors & other appropriate individuals. Demonstrate respect & value all veterans, regardless of circumstances, behavior or needs.Work collaboratively with Workforce & Family Services to provide participant services.Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.Properly wear & maintain all required Personal Protective Equipment (PPE).Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).Other duties as assigned.
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