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Glassdoor Canada Jobs (NOW HIRING)

PointClickCare

(Canada) Solutions Analyst- Pharmacy

OR · On-site +1

... on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles : If this role is ... The Canada base salary range for this position $55,000 - $65,000 and Fulltime benefits! Our salary ...

PointClickCare

Strategic Finance Analytics Manager (Canada)

OR · On-site +1

$105K - $138K/yr

... on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles : If this role is ... The Canada base salary range for this position is $108,000 - $120,000 + bonus + benefits, non ...

PointClickCare

Canada- Outbound Product Manager (PEO)

OR · On-site +1

$114K - $142K/yr

... on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles : If this role is ... The Canada base salary range for this position is $115,000 - $135,000 and fulltime benefits. The ...

PointClickCare

Canada- Sr Solutions Analyst (Care Services)

OR · On-site +1

$87K - $116K/yr

... on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles : If this role is ... The Canada base salary range for this position is $60,000 - $70,000 - Performance based bonus and ...

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How much do glassdoor canada jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for glassdoor canada in the United States is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $17.31 per hour, depending on experience, location, and employer.

What is a Glassdoor Canada job?

A Glassdoor Canada job refers to job listings available on Glassdoor’s Canadian platform. Glassdoor Canada provides job seekers with company reviews, salary insights, and interview experiences specific to the Canadian job market. Employers use the platform to post job openings and showcase their company culture to attract talent. Job seekers can apply directly through Glassdoor or follow links to employer websites.

What are the key skills and qualifications needed to thrive as a human resources specialist, and why are they important?

To thrive as a Human Resources Specialist, you need a strong understanding of HR policies, employment law, and talent management, typically supported by a relevant degree or HR certification. Familiarity with HR information systems (HRIS), applicant tracking systems (ATS), and payroll software is commonly required. Outstanding interpersonal skills, discretion, and problem-solving abilities help you build trust and resolve workplace issues effectively. These competencies ensure compliance, foster a positive work environment, and support organizational success.

What are some common challenges faced by professionals working at Glassdoor Canada, and how can new hires best prepare for them?

Professionals at Glassdoor Canada often work in a fast-paced, data-driven environment where adapting to quickly changing priorities and collaborating across global teams is essential. New hires may find it challenging to balance multiple projects while meeting tight deadlines and maintaining high-quality standards in client-facing roles or product development. To thrive, candidates should be comfortable with digital tools, proactive in communication, and open to continuous learning, as the company values innovation and feedback-driven improvement. Embracing a collaborative mindset and seeking mentorship from experienced colleagues can also help ease the transition and foster growth.

What is the difference between Glassdoor Canada vs Indeed Canada?

AspectGlassdoor CanadaIndeed Canada
FocusCompany reviews, salary insights, interview tipsJob postings, company reviews, salary info
Content TypeEmployee reviews, salary reports, interview experiencesJob listings, company reviews, salary data
UsageResearch company culture and salaries before applyingSearch and apply for jobs directly

Both platforms provide valuable insights into Canadian employers, but Glassdoor Canada emphasizes company reviews and salary transparency, helping job seekers understand workplace culture. Indeed Canada primarily focuses on job postings and application processes, making it ideal for active job searching. Using both can give a comprehensive view of potential employers and available opportunities.

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Glassdoor Canada jobs near you
Infographic showing various Glassdoor Canada job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $34,527 per year, or $16.6 per hour.

Canada- Escalation Manager (Customer Support)

PointClickCare

OR • On-site, Remote

$100K - $110K/yr

Full-time

Retirement, PTO

Posted 24 days ago

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.


**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary: 
The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer situations.  They will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.  This role requires a builder who can both act as the escalation manager while building out the function within our support team.    
Reporting into the VP, Customer Support 
Key Duties and Responsibilities:
Manage high level, high visibility support escalations in partnership with Engineering, Product Management, Customer Success, Customer Support, and Customers until resolution. 
   Build out the escalation management function, processes, standards, and templates across the support organization.  
   Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management. 
   Create and execute data-driven customer recovery plans for every escalation and incident that is addressed. 
   Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes. 
Skills and Qualifications: 
    A minimum of 8+ years of experience in customer support with specific experience and expertise in escalation management is required. 
   Experience building the escalation management function within a SaaS software environment including cross-functional deliverables and outcomes. 
   Experience working cross-functionally with support, engineering, product management, customer success and directly with customers to drive successful outcomes. 
   Ability to communicate effectively at an executive level with customers and internal stakeholders.  
   Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences. 
    Bachelor's Degree in Computer Science or Computer Engineering, or related Engineering field.  (Nice to have)
$100,000 - $110,000 a year
Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $100,000 - $110,000 and Fulltime Benefits.
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
#Corp-E P4
#remote
#Canada 
#MG-Li1

PointClickCare Benefits & Perks:

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition ... and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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