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Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K.

You will manage a high-volume book of mid-market renewal accounts across EMEA.

This role requires strong organization, outbound discipline, and the ability to work closely with both field sales and channel partners to secure on-time renewals.

Success in this role comes from pace, ownership, and structured execution.

• Manage a high-volume portfolio of renewal opportunities
• Achieve quarterly sales goals and drive the renewals sales process
• Proactively engage customers and channel partners 90–120 days before expiry
• Work in close alignment with field AEs on shared accounts
• Drive urgency through partners to secure timely quotes and orders
• Identify churn risk early and escalate with proposed solutions
• Maintain accurate forecasting and pipeline hygiene in SFDC
• Deliver consistent outbound activity to protect revenue
• Own and manage the end-to-end renewals process, including maintaining an accurate forecast status in SFDC
• Collaborate with the account executive and channel team
• Identify cross sell opportunities
• Identify natural expansion

Experience

• 2–5 years in renewals, sales, or account management (SaaS preferred)
• Comfortable managing a high-volume book of business in:
• Commercial
• Midmarket
• Enterprise
• Experience in selling through and with channel partners, and ability to thrive in a team selling environment
• Proficient in Salesforce (SFDC) any CRM tools
• Fluency in both German and English

Skills and Behaviours

• Strong organizational skills; comfortable managing volume
• Confident and experienced in outbound activity (phone, email, follow-up cadence)
• Participate in call out days to partner and end users
• Success with working as a team, Sales AE and Channel
• Comfortable navigating partner-driven sales cycles
• Resilient and able to persevere through objections
• Coachable and open to structured processes
• Takes ownership and proposes solutions, not problems
• Team-oriented with a commercial mindset
• Execute a planned cadence of engagement customers and put detailed strategic account plans in place where appropriate.
• Looks to enable course correction and contribute to a successful team
• Work in support of the new business sales team when their expansion business is in conjunction with a pending renewal to ensure full renewal is achieved and partnering to support the additional growth solutions to the customer's desired cybersecurity and business outcomes.

This is a remote position although our preference is for candidates to be within a commutable distance of Johannesburg.

Renewals Representative by Segment

Enterprise Renewals Rep : Low volume engagement driven primarily through partnership with Enterprise Account Executive, within or outside of the renewal window. Engagement based on collaboration with AE regarding risk or potential. Assume 50 active engagements per quarter.

Midmarket Renewals Rep: Medium volume engagement within renewals window, partnering through opportunity tagging by Account Executive, and outbound engagement for any untagged renewal window opportunities. Assume 75 active engagements per quarter

Commercial Renewals Rep : High volume engagement within renewals window, leveraging outbound digital, cadenced engagements. Motions driven primarily through partner engagement with reactive actions in support of full book of commercial renewals within renewal window.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

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If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos