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Genesys Cloud Engineer Jobs (NOW HIRING)

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

$66.50 - $84.75/hr

The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center ... engineering teams, ensuring best practices and architectural standards are followed • Oversee ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

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How much do genesys cloud engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for genesys cloud engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys Cloud Engineer?

To thrive as a Genesys Cloud Engineer, you need a strong background in cloud computing, VoIP technologies, and contact center solutions, often supported by a degree in computer science or related fields. Familiarity with the Genesys Cloud CX platform, API integrations, telephony systems, and relevant certifications like Genesys Cloud Certified Professional are highly valued. Strong problem-solving, communication, and project management skills help you collaborate with cross-functional teams and deliver effective solutions for clients. These abilities are essential for optimizing customer experience platforms and ensuring seamless, reliable service delivery in dynamic enterprise environments.

What are some common challenges faced by Genesys Cloud Engineers, and how can they be addressed?

Genesys Cloud Engineers often encounter challenges related to integrating the platform with existing IT systems, troubleshooting complex telephony issues, and keeping up with frequent software updates and feature enhancements. To address these challenges, it's important to stay current with Genesys documentation and best practices, collaborate closely with IT and support teams, and leverage community forums or vendor support. Proactively identifying potential integration issues and conducting thorough testing can help mitigate disruptions. Additionally, ongoing training and certification can enhance your expertise and confidence in handling new features or complexities in the platform.

What is a Genesys Cloud Engineer?

A Genesys Cloud Engineer is responsible for designing, implementing, and maintaining contact center solutions using the Genesys Cloud platform. They configure call flows, integrate third-party applications, troubleshoot issues, and optimize system performance. This role requires expertise in cloud technologies, APIs, scripting, and contact center operations to ensure seamless customer experiences.

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Genesys Cloud Engineer jobs near you
Infographic showing various Genesys Cloud Engineer job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Genesys Cloud Architect

Miratech

New York, NY • On-site

$71 - $90.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.

Responsibilities:

  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Qualifications
  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

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