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Genesys Cloud Engineer Jobs (NOW HIRING)

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$61 - $81.50/hr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact ...

Deloitte

Genesys Cloud Software Engineer III

Morristown, NJ · On-site

$61.75 - $80.25/hr

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How much do genesys cloud engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for genesys cloud engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What is a Genesys Cloud Engineer?

A Genesys Cloud Engineer is responsible for designing, implementing, and maintaining contact center solutions using the Genesys Cloud platform. They configure call flows, integrate third-party applications, troubleshoot issues, and optimize system performance. This role requires expertise in cloud technologies, APIs, scripting, and contact center operations to ensure seamless customer experiences.

What are the key skills and qualifications needed to thrive as a Genesys Cloud Engineer?

To thrive as a Genesys Cloud Engineer, you need a strong background in cloud computing, VoIP technologies, and contact center solutions, often supported by a degree in computer science or related fields. Familiarity with the Genesys Cloud CX platform, API integrations, telephony systems, and relevant certifications like Genesys Cloud Certified Professional are highly valued. Strong problem-solving, communication, and project management skills help you collaborate with cross-functional teams and deliver effective solutions for clients. These abilities are essential for optimizing customer experience platforms and ensuring seamless, reliable service delivery in dynamic enterprise environments.

What are some common challenges faced by Genesys Cloud Engineers, and how can they be addressed?

Genesys Cloud Engineers often encounter challenges related to integrating the platform with existing IT systems, troubleshooting complex telephony issues, and keeping up with frequent software updates and feature enhancements. To address these challenges, it's important to stay current with Genesys documentation and best practices, collaborate closely with IT and support teams, and leverage community forums or vendor support. Proactively identifying potential integration issues and conducting thorough testing can help mitigate disruptions. Additionally, ongoing training and certification can enhance your expertise and confidence in handling new features or complexities in the platform.

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Genesys Cloud Engineer jobs near you
Infographic showing various Genesys Cloud Engineer job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Genesys Cloud Engineer

Solugenix Corporation

San Antonio, TX • On-site

$80 - $85/hr

Other

Posted 4 days ago

Job description

Genesys Cloud Engineer
San Antonio, TX (Onsite)
12-Month Contract
JPC - 20671

Solugenix is seeking an experienced Genesys Cloud Engineer for a 12-month contract, onsite position based in San Antonio, TX.

Qualifications:

  • Solid 15+ years of experience in Genesys platform.
  • Strong Genesys Cloud.
  • Programming Experience.
  • Dashboard Creation (GCM).
  • Integration with Genesys cloud & AWS.
  • Able to work independently (Problem solver) not order taker.
  • Call routing, API development.

Responsibilities:

  • Design, configure, and maintain Genesys Cloud CX solutions, including IVR, Architect flows, ACD routing, queues, digital channels, and outbound campaigns.
  • Develop and implement platform enhancements, new features, and configuration changes based on business requirements.
  • Administer Genesys Cloud environments, including user management, roles, permissions, and telephony configurations.
  • Ensure platform availability, performance, scalability, and reliability.
  • Design, develop, and support integrations between Genesys Cloud and AWS services such as Lambda, API Gateway, S3, CloudWatch, SNS, SQS, and DynamoDB.
  • Develop secure APIs, Data Actions, and serverless integration components.
  • Integrate Genesys Cloud with enterprise applications, including CRM, ERP, identity management, and other third-party systems.
  • Act as the primary technical liaison between the Capital Group and Genesys Cloud, AWS, telecommunications, and third-party integration vendors.
  • Manage vendor-led implementation activities, upgrades, patches, and maintenance windows with minimal business disruption.
  • Collaborate with AWS and third-party vendors to troubleshoot integration, networking, API, and infrastructure issues.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $80/hour to $85/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client
Our client is an American financial services company. It ranks among the world's oldest and largest investment management organizations. They have offices globally.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.
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