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Genesys Cloud Engineer Jobs (NOW HIRING)

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$61 - $81.50/hr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact ...

TPA technologies

Genesys Cloud CX Engineer

Weehawken, NJ

$60.50 - $81/hr

Only W2 Only local to NJ office No C/C is acceptable for this role Not accepting third party employer assistance here Genesys Cloud CX Engineer Weehawken, NJ (Onsite) Long-Term Consulting Opportunity ...

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How much do genesys cloud engineer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for genesys cloud engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Cloud Engineer position, and why are they important?

To thrive as a Genesys Cloud Engineer, you need a strong background in cloud computing, VoIP technologies, and contact center solutions, often supported by a degree in computer science or related fields. Familiarity with the Genesys Cloud CX platform, API integrations, telephony systems, and relevant certifications like Genesys Cloud Certified Professional are highly valued. Strong problem-solving, communication, and project management skills help you collaborate with cross-functional teams and deliver effective solutions for clients. These abilities are essential for optimizing customer experience platforms and ensuring seamless, reliable service delivery in dynamic enterprise environments.

What are some common challenges faced by Genesys Cloud Engineers, and how can they be addressed?

Genesys Cloud Engineers often encounter challenges related to integrating the platform with existing IT systems, troubleshooting complex telephony issues, and keeping up with frequent software updates and feature enhancements. To address these challenges, it's important to stay current with Genesys documentation and best practices, collaborate closely with IT and support teams, and leverage community forums or vendor support. Proactively identifying potential integration issues and conducting thorough testing can help mitigate disruptions. Additionally, ongoing training and certification can enhance your expertise and confidence in handling new features or complexities in the platform.

What is a Genesys Cloud Engineer job?

A Genesys Cloud Engineer is responsible for designing, implementing, and maintaining contact center solutions using the Genesys Cloud platform. They configure call flows, integrate third-party applications, troubleshoot issues, and optimize system performance. This role requires expertise in cloud technologies, APIs, scripting, and contact center operations to ensure seamless customer experiences.

More about Genesys Cloud Engineer jobs
What are the most commonly searched types of Genesys Cloud Engineer jobs? The most popular types of Genesys Cloud Engineer jobs are:
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What job categories do people searching Genesys Cloud Engineer jobs look for? The top searched job categories for Genesys Cloud Engineer jobs are:
Genesys Cloud Engineer jobs near you
Infographic showing various Genesys Cloud Engineer job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.
Genesys Cloud Engineer - REMOTE

Genesys Cloud Engineer - REMOTE

PTP

Austin, TX • On-site, Remote

$54.25 - $72.75/hr

Full-time

Posted 7 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
  • Implement Genesys Cloud contact center solutions
  • Conduct technical implementation activities from post-sale to support transition
  • Develop call flows in Genesys Architect for routing and IVR
  • Write and execute test plans
  • Demonstrate strong follow-through, ownership & responsibility for assigned tasks

Requirements
  • 1+ year of experience with the Genesys Cloud platform
  • 3+ years of experience with the contact center solutions
  • Experience with applications leveraging APIs, JSON or JavaScript
  • Knowledge of change control processes
  • Excellent communication skills
  • Genesys Cloud CX: Professional Certification

Desired
  • Genesys Cloud CX: Architect Certification
  • Genesys Cloud CX: Developer Certification
  • Genesys Cloud CX: Quality Management Certification
  • Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
  • Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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