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Junior Genesys Cloud Engineer Jobs (NOW HIRING)

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$61 - $81.50/hr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact ...

Jobtailor

Senior Genesys Cloud Engineer

Worthington, OH · On-site

$90 - $120/hr

Administers and supports PureCloud (Genesys Cloud). * Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root‑cause analysis. * Serves as resident ...

Technogen, Inc.

Genesys Cloud Developer

Washington, DC · On-site

$63.75 - $87.25/hr

Genesys Cloud Developer Location: Washington,DC(Hybrid) Duration: Long Term Skills Needed Java .NET REST APIs JavaScript Web Services Genesys APIs Webhooks CRM Integrations Best Regards, Ashok Kumar ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Provide technical guidance to junior engineers and contribute to internal knowledgesharing initiatives. * Stay current with Genesys Cloud updates, new features, and industry best practices.

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Junior Genesys Cloud Engineer information

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$33.5K

$71.8K

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How much do junior genesys cloud engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for junior genesys cloud engineer in the United States is $71,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $80,000.00 per year, depending on experience, location, and employer.

What is a Junior Genesys Cloud Engineer?

Junior Genesys Cloud Engineers are entry-level professionals who assist in the deployment, configuration, and maintenance of Genesys Cloud solutions for organizations. They work under the guidance of senior engineers to help set up customer experience platforms, troubleshoot issues, and ensure seamless integration with other business systems. Their responsibilities often include monitoring system performance, handling user support requests, and learning best practices in cloud contact center technologies. This role is ideal for individuals starting their careers in cloud engineering or contact center technology.

What are the key skills and qualifications needed to thrive as a Junior Genesys Cloud Engineer?

A Junior Genesys Cloud Engineer should have a solid understanding of cloud computing, networking basics, and contact center fundamentals, typically supported by a degree in computer science or a related field. Familiarity with Genesys Cloud CX, APIs, scripting languages (such as Python or JavaScript), and relevant certifications like Genesys Cloud Certified Professional are often required. Strong problem-solving skills, effective communication, and a willingness to learn are crucial soft skills for this role. These competencies ensure the engineer can efficiently implement, support, and optimize cloud contact center solutions to meet business needs.

What are some common challenges a Junior Genesys Cloud Engineer may encounter when supporting contact center solutions?

As a Junior Genesys Cloud Engineer, you may face challenges such as troubleshooting complex integrations between Genesys Cloud and third-party systems, adapting to frequent platform updates, and addressing user issues with limited experience. It's common to work closely with senior engineers and support teams to resolve escalated tickets and learn best practices. Collaboration and clear communication are essential, as you'll often coordinate with IT, customer service, and vendor representatives to ensure smooth contact center operations.

What is the difference between Junior Genesys Cloud Engineer vs Junior Contact Center Engineer?

AspectJunior Genesys Cloud EngineerJunior Contact Center Engineer
CertificationsGenesys Cloud certifications, basic networkingContact center platform certifications, customer service tools
Work EnvironmentCloud-based contact center solutions, technical supportOn-premise or cloud contact center systems, technical support
Industry UsageTechnology, telecommunications, customer serviceCustomer service, telecommunications, IT support

The Junior Genesys Cloud Engineer focuses on implementing and maintaining Genesys Cloud contact center solutions, requiring technical skills and platform certifications. In contrast, the Junior Contact Center Engineer may work with various contact center systems, including Genesys, but with broader responsibilities in customer support and system troubleshooting. Both roles are essential in customer service technology environments but differ in technical specialization and platform focus.

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Junior Genesys Cloud Engineer jobs near you
Infographic showing various Junior Genesys Cloud Engineer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $71,799 per year, or $34.5 per hour.

Genesys Cloud Engineer - REMOTE

Austin, TX • On-site, Remote

PTP
IT Services • 51 - 200 employees
Learn more about PTPexternal

$54.25 - $72.75/hr

Full-time

Re-posted 20 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
  • Implement Genesys Cloud contact center solutions
  • Conduct technical implementation activities from post-sale to support transition
  • Develop call flows in Genesys Architect for routing and IVR
  • Write and execute test plans
  • Demonstrate strong follow-through, ownership & responsibility for assigned tasks

Requirements
  • 1+ year of experience with the Genesys Cloud platform
  • 3+ years of experience with the contact center solutions
  • Experience with applications leveraging APIs, JSON or JavaScript
  • Knowledge of change control processes
  • Excellent communication skills
  • Genesys Cloud CX: Professional Certification

Desired
  • Genesys Cloud CX: Architect Certification
  • Genesys Cloud CX: Developer Certification
  • Genesys Cloud CX: Quality Management Certification
  • Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
  • Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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