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Senior Genesys Cloud Engineer Jobs (NOW HIRING)

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

EmblemHealth

Genesys Cloud Engineer

Manhattan, NY · On-site

$61.50 - $82.25/hr

Work with Senior Telecommunication Architect to manage physical infrastructure wiring for all ... Genesys Pure Cloud experience required * 3 - 5+ years' experience in a purely technical role ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Work with Senior Telecommunication Architect to manage physical infrastructure wiring for all ... Genesys Pure Cloud experience required * 3 - 5+ years' experience in a purely technical role ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$61 - $81.50/hr

Work with Senior Telecommunication Architect to manage physical infrastructure wiring for all ... Genesys Pure Cloud experience required * 3 - 5+ years' experience in a purely technical role ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Responsibilities The Senior Engineer - Genesys Cloud is responsible for the design, configuration, implementation, and support of Genesys Cloud contact center solutions. This role provides advanced ...

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Senior Genesys Cloud Engineer information

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$59.5K

$126.6K

$183.5K

How much do senior genesys cloud engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for senior genesys cloud engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Genesys Cloud Engineer, and why are they important?

To excel as a Senior Genesys Cloud Engineer, you need deep expertise in contact center technologies, cloud architecture, and Genesys Cloud CX platform configuration, typically backed by a relevant degree and industry certifications. Proficiency with Genesys Cloud APIs, scripting languages (like JavaScript or Python), integration tools, and knowledge of telephony systems are essential. Strong problem-solving abilities, effective communication, and project management skills distinguish top performers in this role. These competencies are critical for delivering robust, scalable contact center solutions that meet complex business requirements and ensure seamless customer experiences.

What are Senior Genesys Cloud Engineers?

Senior Genesys Cloud Engineers are experienced professionals who specialize in the design, implementation, and management of Genesys Cloud solutions for organizations. They configure and maintain cloud-based contact center systems, integrate them with other business applications, and ensure optimal performance and security. In addition to technical expertise, they often provide guidance to junior staff, troubleshoot complex issues, and collaborate with stakeholders to improve customer experience strategies.

What are some typical challenges faced by Senior Genesys Cloud Engineers, and how are they addressed within a team?

Senior Genesys Cloud Engineers often encounter challenges such as integrating Genesys Cloud with legacy systems, ensuring high availability, and customizing solutions to meet complex business requirements. These challenges are typically addressed through close collaboration with cross-functional teams, including network engineers, developers, and business analysts. Regular knowledge sharing, ongoing training, and leveraging Genesys community resources help engineers stay up to date with platform updates and best practices, enabling them to deliver robust and scalable solutions.
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Senior Genesys Cloud Engineer jobs near you
Infographic showing various Senior Genesys Cloud Engineer job openings in the United States as of July 2026, with employment types broken down into 44% Full Time, and 56% Contract. Highlights an 100% In-person job distribution, with an average salary of $126,557 per year, or $60.8 per hour.
Senior Genesys Cloud Engineer

Senior Genesys Cloud Engineer

1 point system

Cincinnati, OH • On-site

$55/hr

Contractor

Posted 5 days ago

Job description

Job Title

Senior Genesys Cloud Engineer

Client

Confidential

Location

Worthington, OH/Cincinnati, OH/Wilmington, DE (Hybrid : 3 days in office and 2 days remote)

Type of Hire

6 MONTHS CTH

Rate

$55/hr. on W2

 
The primary duties of the Genesys Cloud Senior Engineer are to:

  • Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
  • Voice, Chat and Email routing
  • Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Familiar with integrations with SalesForce Voice Cloud
  • Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
  • Leads development of long-term strategies and capacity planning for meeting future Omni Channel platform needs.
  • Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
  • Handles Move Add and Changes, including user setup.
  • Communicates effectively with end users regarding the status of their requests.
  • Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
  • Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
  • Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
  • Performs Root Cause Analysis of Unified and Telecom Incidents.
  • Conducts testing ad development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
  • Generates usage and network traffic reports for voice video and messaging systems.
  • Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
  • Designs and supports Omni channel applications, including Voice, email and Chat.
  • Communicates effectively with business line managers regarding the status of their department’s request.
  • Acknowledges and abides by all Information Security Policies.

 
Minimum Qualifications:

  • Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
  • 6+ years’ of technical or applicable experience
  • 2+ years’ experience in Genesys Purecloud platforms.
  • Genesys PureCloud certification required.
  • Experience administrating and supporting PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Development skills/certifications HTML REST WEB Services Microsoft SQL Server Web-services, 3rd party APIs
  • Genesys PureCloud API’s
  • Expertise in Architect flows
  • SIP and H323 troubleshooting knowledge and experience
  • Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
  • Java/JavaScript
  • Excellent analytical skills, especially in a telecommunications field.
  • Ability to conduct research into telecommunications issues and products.
  • Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment.
  • Working technical knowledge of current Internet and network protocols, operating systems, and standards.
  • Working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.