Genesys Cloud Architect
$66.50 - $84.75/hr
The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center ... engineering teams, ensuring best practices and architectural standards are followed • Oversee ...
Genesys Cloud Architect
$66.50 - $84.75/hr
The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center ... engineering teams, ensuring best practices and architectural standards are followed • Oversee ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
New York, NY · On-site
$71 - $90.50/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
$110 - $160/hr
Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...
New
$110 - $160/hr
Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...
New
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Philadelphia, PA · On-site
$65.50 - $83.50/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Philadelphia, PA · On-site
$65.50 - $83.50/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · On-site +1
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · On-site +1
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud CX Developer
Addison, TX · On-site
$85K - $100K/yr
Must Have Technical/Functional Skills Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX DeveloperArchitect with Softphone Roles & Responsibilities • Mandatory ...
Genesys Cloud CX Developer
Addison, TX · On-site
$85K - $100K/yr
Must Have Technical/Functional Skills Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX DeveloperArchitect with Softphone Roles & Responsibilities • Mandatory ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
New York, NY · Remote
$71 - $90.50/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
We are seeking a versatile and experienced Genesys Cloud Engineer to design, develop, administer, and optimize our cloud-based contact center platform. The ideal candidate will have deep knowledge of ...
We are seeking a versatile and experienced Genesys Cloud Engineer to design, develop, administer, and optimize our cloud-based contact center platform. The ideal candidate will have deep knowledge of ...
Genesys Cloud Architect
New York, NY · On-site +1
$71 - $90.50/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
New York, NY · On-site +1
$71 - $90.50/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Call Flow Developer Lead
Pittsburgh, PA · On-site
$57.25 - $75/hr
The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would ...
Quick apply
Genesys Call Flow Developer Lead
Pittsburgh, PA · On-site
$57.25 - $75/hr
The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would ...
Genesys Call Flow Developer Lead
Pittsburgh, PA · On-site
$57.25 - $75/hr
The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would ...
Quick apply
Genesys Call Flow Developer Lead
Pittsburgh, PA · On-site
$57.25 - $75/hr
The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would ...
Genesys Cloud CX Engineer
$57 - $76.25/hr
Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...
Genesys Cloud CX Engineer
$57 - $76.25/hr
Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...
Genesys Cloud Architect
Hartford, CT · On-site
$65.50 - $83.50/hr
Job details Job Role Architecture Consultant 3 Career Role Senior Technology Architect - US Work ... We focus on adopting a data-first approach to engineering and value-stream management, enabling ...
Genesys Cloud Architect
Hartford, CT · On-site
$65.50 - $83.50/hr
Job details Job Role Architecture Consultant 3 Career Role Senior Technology Architect - US Work ... We focus on adopting a data-first approach to engineering and value-stream management, enabling ...
Contact Center Technology Engineer (Genesys Cloud CX) - Only W2
Phoenix, AZ · On-site
$55.25 - $74/hr
Contact Center Technology Engineer Location: Phoenix, AZ (Onsite - 5 days a week) Job Type: W2 Contract Skill Matrix: Contact Center Experience Yes 1 6 + Years Genesys Cloud CX Yes 1 6 + Years Python ...
Quick apply
Contact Center Technology Engineer (Genesys Cloud CX) - Only W2
Phoenix, AZ · On-site
$55.25 - $74/hr
Contact Center Technology Engineer Location: Phoenix, AZ (Onsite - 5 days a week) Job Type: W2 Contract Skill Matrix: Contact Center Experience Yes 1 6 + Years Genesys Cloud CX Yes 1 6 + Years Python ...
Genesys Cloud Architect
Arizona City, AZ · On-site
$65.50 - $83.25/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Arizona City, AZ · On-site
$65.50 - $83.25/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Senior Genesys Cloud Engineer information
See salary details
$59.5K - $70.8K
1% of jobs
$70.8K - $82K
3% of jobs
$82K - $93.3K
7% of jobs
$104.4K is the 25th percentile. Wages below this are outliers.
$93.3K - $104.6K
14% of jobs
$104.6K - $115.9K
17% of jobs
The median wage is $120.6K / yr.
$115.9K - $127.1K
19% of jobs
$127.1K - $138.4K
13% of jobs
$139.8K is the 75th percentile. Wages above this are outliers.
$138.4K - $149.7K
11% of jobs
$149.7K - $161K
7% of jobs
$161K - $172.2K
5% of jobs
$172.2K - $183.5K
3% of jobs
$59.5K
$126.6K
$183.5K
How much do senior genesys cloud engineer jobs pay per year?
As of Aug 19, 2026, the average yearly pay for senior genesys cloud engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.
What is a Senior Genesys Cloud Engineer?
Senior Genesys Cloud Engineers are experienced professionals who specialize in the design, implementation, and management of Genesys Cloud solutions for organizations. They configure and maintain cloud-based contact center systems, integrate them with other business applications, and ensure optimal performance and security. In addition to technical expertise, they often provide guidance to junior staff, troubleshoot complex issues, and collaborate with stakeholders to improve customer experience strategies.
What are the key skills and qualifications needed to thrive as a Senior Genesys Cloud Engineer?
To excel as a Senior Genesys Cloud Engineer, you need deep expertise in contact center technologies, cloud architecture, and Genesys Cloud CX platform configuration, typically backed by a relevant degree and industry certifications. Proficiency with Genesys Cloud APIs, scripting languages (like JavaScript or Python), integration tools, and knowledge of telephony systems are essential. Strong problem-solving abilities, effective communication, and project management skills distinguish top performers in this role. These competencies are critical for delivering robust, scalable contact center solutions that meet complex business requirements and ensure seamless customer experiences.
What are some typical challenges faced by Senior Genesys Cloud Engineers, and how are they addressed within a team?
Senior Genesys Cloud Engineers often encounter challenges such as integrating Genesys Cloud with legacy systems, ensuring high availability, and customizing solutions to meet complex business requirements. These challenges are typically addressed through close collaboration with cross-functional teams, including network engineers, developers, and business analysts. Regular knowledge sharing, ongoing training, and leveraging Genesys community resources help engineers stay up to date with platform updates and best practices, enabling them to deliver robust and scalable solutions.
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Job description
Job Summary:
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center solutions, ensuring alignment with business objectives and enterprise technology strategy while collaborating with various stakeholders.
Responsibilities:
• Lead the end-to-end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable, secure, and high-performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands-on technical leadership across solution design, development, testing, and deployment phases
• Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
• Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
• Ensure solutions meet security, compliance, and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Qualifications:
Required:
• 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
• Proven experience in designing and delivering large-scale cloud contact center solutions
• Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
• Hands-on experience with API integrations (REST/SOAP) and microservices architecture
• Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
• Solid understanding of business processes and their alignment with customer experience technologies
• Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches
Company:
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations. Founded in 1989, the company is headquartered in Kyiv, UKR, with a team of 1001-5000 employees. The company is currently Late Stage.
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center solutions, ensuring alignment with business objectives and enterprise technology strategy while collaborating with various stakeholders.
Responsibilities:
• Lead the end-to-end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable, secure, and high-performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands-on technical leadership across solution design, development, testing, and deployment phases
• Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
• Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
• Ensure solutions meet security, compliance, and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Qualifications:
Required:
• 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
• Proven experience in designing and delivering large-scale cloud contact center solutions
• Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
• Hands-on experience with API integrations (REST/SOAP) and microservices architecture
• Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
• Solid understanding of business processes and their alignment with customer experience technologies
• Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches
Company:
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations. Founded in 1989, the company is headquartered in Kyiv, UKR, with a team of 1001-5000 employees. The company is currently Late Stage.